BIG warning about a certain transport company!!

I have a tale of woe to tell, it not pretty, there will be swearing, lots of swearing! :cussing

I booked a fairly simple door to door car transport of my squareback. Two weeks ago.
When I spoke to the guy/company concearned I was told it was easily done, they didnt even mind that there would be a spare engine in the back of the car. Sweet.

Then the bullshit started.......

It was arranged that the car would be picked up, on the evening of the 4th Nov, after 6:30 in the evening, as the previos owner wanted to see it safely away.

The driver/s turned up in the morning, while no one was there. Rang the previous owner and asked what was going on. They were told that it was an evening pickup, so they collected the engine, seperately and buggered off.

I phoned the next day. Was told that they had stuffed up the time. I never found out why they couldnt have gone back at the time they were supposed to and pick up the car. I was told the car would be with me for Saturday.

I asked them to pick up the car on the friday instead, heard nothing. Car wasnt picked up.

Nobody answered the phone all weekend! And basicall I lost an entire weekends work due to this bunch of arseholes, and they knew I had to take time off because I told them that.

Monday came around and I expected the car to be collected, nope, nothing, not a phone call, no pickup, jack shit.

I phoned again tuesday. Was told this time that they couldnt do it for various reasons, none that made any sense to me of course. I was told the car would be collected on Wednesday, the next day. I told them that they had cost me in the region of $300 for a wasted weekends work, they didnt seem to care. I was told that I was lucky that they got the engine seperatly because one man wouldnt have been able to do it on his own and it was my fault that the car wasnt picked up! I told them, if you have turned up at the right time, the engine would have been in the car and there would be no lifting involved! Again, more bullshit excuses followed.

Wednesday came and went, so did Thursday morning. I phoned in between and get more bullshit excuses and the usual promises again. I was told the car would be picked up Friday and I would have the car on Saturday afternoon, today. I told the guy that this was the last chance to pick it up, otherwise they would be losing the job!

Well, my melbourne contact receieved a phone call at 6 in the morning saying that the car would be picked up today. Well at long last it was!

Today I have once again sat around all day waiting for the car to arrive. Nothing. It got to 4pm, I phoned the guy. Oh he said 'The driver doesnt have enough time left on his card to drop it around today.
What I say, why did you tell me it would be today then I said. Once again got nothing but bullshit excuses and apoligies.

So I said, 'tomorrow morning?', No, I was told. Late afternoon. Why I asked. Same excuse about the driver. I asked, you dont have anyone else who can do it? No, not on a sunday I was told.

Then he tried to tell me that I actually had asked for a Sunday delivery!! By this time I was fuming, I let fly with a few choice words and told him I was 'really fucked off with all this shit.' This seemed to catch his attention and now I have to phone him at 10am tomorrow to find out what he can arrange! Notice Im having to chase him again, not once has this prick called to give me an update, not once!

Cant wait to see what the excuse is going to be tomorrow!!

Ive a right mind to give him half the money and tell him to think himself lucky he got that!

I will keep you informed, Im very prepared to post the name of this company as I dont want anyone else to be mess around like me and Steve have been.

They are based in Brisabane and are very ironically called 'Speedy'

Dont use em, get a proper company to do the job!

Sorry this is such an epic, I am soooo angry at the moment!

:cussing:cussing:cussing:cussing:cussing:cussing:cussing:cussing

Give us all the number to givemm hell

we want all our guys and gals to know NOT to get burned.


ask am if you can send a cheque and send it via Guatemala!!!

I reall y know how you feel
just been stuffed around by my bank and I had to pay the interest ,,wait until I walk into that brach...
lotsa ppl will hear my complaint.

where is this company whre the guys need speed!!!!!!!?

when it comes to paying them, give them some of the money the money, since they only took the spare motor to start with, then tell them that you will pay them tomorrow, but don't.
They strung you out a week to get your car, so only fair that they wait for their money.
Get someone to take their calls for you and on reply to every second one.
Then after a week or so, pay them the rest of the money if you think they seserve it.
Lee.

I had a similar thing mate with Far north car carriers.
My car ended up near cairns.
That wouldn't have been bad if i lived in that general direction. But i live in Newcastle.
When i rang them to find out where it was they couldn't tell me where it was. they couldn't reach the driver.
It went missing for close on a week.

when chaos came down to melbourne to me he went from taree via brisbane. so im not sure what these companies think. but when i got him the handbrake was stuffed and i had to pay to fix it :cussing

vw0064 wrote:I had a similar thing mate with Far north car carriers.
My car ended up near cairns.
That wouldn't have been bad if i lived in that general direction. But i live in Newcastle.
When i rang them to find out where it was they couldn't tell me where it was. they couldn't reach the driver.
It went missing for close on a week.

that shouldn't happen. Seriously if i was the guy in charge or a manager or whatever in that company I'd start thinking that something was wrong when that sort of thing happens...

My accountant once told me "never pay a bill until you get the final notice/warning" so in this instance I would be taking his advice😎

Trouble is they will want the cash when the turn up with the car.

If they have caused me this much grief, do I actually have any rights about not paying the full amount?

I would love to just give them half and tell them to get stuffed, but I dont want to start any trouble that is going to get me in the shit.

speak to you local ombudsman (i think) or try small claims court or something similar.

There has to be a regulatory union for these people out there.

Ring a compeditor and ask them who to speak to, they will dish the dirt rather quickly.
lee.

Bugger, cant really do that tomorrow.

I bet they will insist on the cash before they even unload the car!

🙁

get his rego number and report him driving erratic and veering of the road to the dept of transport. They will go and run a log book check on his arse. Then a week later report him to the machinery dept for excess smoke and overloading. They will crawl up his arse with a fine tooth comb and pull him off the road till inspected. That will cost him some time and money. Or just let it go through to the keeper and let karma take care of his arse.🙂

Gibbo wrote:Bugger, cant really do that tomorrow.

I bet they will insist on the cash before they even unload the car!

🙁

They probably will! Local towies do all tha paperwork before they off load the car from the truck...

good luck man...

Pay him and get your car first. On Monday call the dept of fair trading and find out what you can do then. I had a car delivered last week by Campbell Car Carriers. Showed up on time and cheap. Good company (from Adelaide though).

SPEEDY !!!!
Had the same problem with them, collecting my splitty from Billoela (think thats how you spell it. Think yourself lucky I waited three months, same old crap excuses.
"Accident on that road so they couldnt get through"
"truck broke down"
Etc Etc
Anyway fetched it myself, didnt tell them so they had a wasted journey about 3 weeks later ha ha ha

I have the same problem with tradesmen on my house. the only decent one so far is the electrician. all the builders and plumbers have been bastards to deal with.

I give everyone two chances, if they stuff me around twice I tell them to piss off and try someone else. I leave two phone messages and if they still dont phone me back I find someone else.

I think I will go the Oasis way initially.

I just remembered, one of my very good friends is the IT Boss at QLD Transport, I thinkk I will have him find out what else I can do.....

🙂

Pay by cheque, then you could cancel it if need be... Hmm, fees.. yes, damn

lol, just spoke to the guy, car will be delivered between 2 and 4 this afternoon.

The driver rekoned he could get the truck up my street yesterday!

He told me he wanted to put the price up because of all the trouble he had had!!!!

I told him right where to go!

Cheeky F**k, I am def calling a few places tomorrow and making complaints!!

[Edited on 14-11-2004 by Gibbo]

Gibbo,

Cant believe they want to charge you more for their stuff ups! You should be getting a huge discount for the inconvenience they caused you and I!

As I told you previously, had a similar experience from another company where I took a day off from work waiting for a car to be picked up and they didnt show, and no so much as a phone call. They broke about 5 subsequent promises to me and when I questioned wether they would ever pick the car up they exploded and told me where to go! From my experience they are sensitive little buggers who couldnt organise a root in a brothel! I'm sure there are many good ones out there though..just got to find one!

Hope you get the beast today mate, and let me know when it arrives etc.

Steve

if u dont have any written contract then pay them what u think they are worth minus the money u lost for the bullshit !
its bad when u trust someone and they scam you !

dont pay till the car is safely on the ground ! 😉

tough break !

good luck !

Yeah, I know, stoopid me for trying to save a few bucks.

I just hope they have a proper receipt to give me when it arrives.

I wont be handing over 600 without a receipt! Not after all this trouble.

I will be video taping the whole delivery just in case anything happens.

I just dont trust these bastards!

600 !
from where to where?

i got from toowoomba to melb. for 375 ! or somthing like that............

mention the accc and small claims court a few times, your loss of money, them breaking more then a few promsed delivery times and the very unprofessional manner they deal in !

600 from Hughesdale, VIC to Moorooka, QLD.

Cheapest by about $60, that will teach me!

WELL, tis 4.15pm, it the fukker there, gees that gives me the shits, and they think they are hard done by..

andy

I think your being a bit Harsh, his Transport Company doesn't revolve around your life Style.

The Driver needs Weekends off to spend time with his Family, and if he keeps working after he has clocked up his hours in the Logbook he faces huge fines and could be held personally liable for any accidents he has.

Your joking aren't you ? cause if you are i'm laughing but

If not....mate it's called customer relations. If you promise to do something do it...if not let the customer know.
At the end of the day, after all the shit, I bet they will still hold there hand out.

Flying VW with all due respect, are you having a f**kin laugh!?! 😉

Im my book, if I get told the car will be there on a particular day, I expect it to be there. Unless there is a very good reason for it, then I expect to be told by them. Not have to phone up and find out myself, like the man said 'Customer Relations'
I wouldnt be half as pissed off as I am if I had received phone calls giving me an update!

Anyway, no offence but its been two weeks of pure shite.

Steve, You will find a nice surprise in your bank account when I get paid, Im buying you a slab of beer!

So.... It got to 15:50 (3:50pm) and still no car.

Phoned 'Tommy', who prompty said 'Oh Ive been trying to call you, you must have about 10 missed calls on your phone....'
<Looks at phone> Nope, its been with me in the house all day and no calls.

Well I been trying to call.....

cough (Bullshit) cough......

Then he asks if I am at home, Yes I say, you know I am, Im expecting a car to be delivered!

Oh, ok, well we be right round.

<Waits 45 mins>

Car turns up at last, but I a little suspect of some of the damaged paintwork, looks like they let the spare engine rub up against the rear drivers side for a while!

Anyway, I have it. Took it for a spin up and down the road with a huge smile on my face, it started first time.

Not to get it rego'ed and ready for the Dubs by the Pub run. Should be cool!

Thanks all for the support!!!

well glad to hear you finally got it and i will definitly not be using them for any transport of cars. so did you end up paying the $600

Flying vw after driving interstate for many years myself what are log books a piece of paper you hand on to the d.o.t. for what you have no idea. I do agree with you that you are liable but everyone in there right mind knows that log books are nothing. If you saw my log book you would shake your head in disbeliefe and not once was i ever questioned about it. If you say that the goods will be there on x date and time and it is not you the company will be fined ie. not get payed for the load. Gibbo if it was me I wouldn't of payed them I would of taken the car for a drive driven it in my yard and left it there behind gates. They dont own the vehicle and are only responsible from the pick up address to the delivery address thats it. That way you have the car and they have to chase you for the money. It is a civil matter and the police would not be involved. Then when it went to court you could say about lost wages and damage incurred. Reason I know it happen to me I lost $900 in a load that had the wrong info on it went to x address and no one there had to take it somewhere else thus ran late never got payed and thats the game of interstate. The problem is not the drivers but the companies taking the jobs. Gibbo I hope you never payed them and if you did you can lodge a formal complaint with the T.W.U. who are cracking down about dodgy operators ask for David Prior or Hughie Williams they will have a talk and follow it up. Hope this has helped you out.
Graham.

Gibbo glad to hear you got it finally.
Flying vw must work in the transport industry eh, Mmm Speedy must only have one driver working, requiring alot of nanna naps.

Graham, T.W.U. do you have a phone number for them? I will call them tomorrow, I dont want this happening to anyone else!

Yes I paid the $600. Just wanted the whole thing over and done. Ive been far too stressed about the whole thing which cant be good. They would even take the car off the trailer without me paying first.

I will let Karma do its work. 😉

But I will call T.W.U. if I can get the number U2U'd to me, cheers!

[Edited on 14-11-2004 by Gibbo]

I'm fucking around and trying to see his side of things. 😉

But yeah, to get stuffed around like you have been must be very frustrating.

Honestly I think the world is full of Spastic Idiots, some people don't give a FUCK or have any pride in there work any more.

I keep getting letters from Ford to tell me my Car needs to go in and have a Stud checked on the Steering rack.

I've checked it my self and it's safe, but do you think I can find a Dealership that wants to do it. (I tried 3 Dealers)

They Blow me of all the time saying it's a 6 week wait and they need the Car all day, the truth is they don't want to do it because there isn't any money in it for them.

"Wankers" only 3 weeks to go now.

graham wrote:Flying vw after driving interstate for many years myself what are log books a piece of paper you hand on to the d.o.t. for what you have no idea. I do agree with you that you are liable but everyone in there right mind knows that log books are nothing. If you saw my log book you would shake your head in disbeliefe and not once was i ever questioned about it. If you say that the goods will be there on x date and time and it is not you the company will be fined ie. not get payed for the load. Gibbo if it was me I wouldn't of payed them I would of taken the car for a drive driven it in my yard and left it there behind gates. They dont own the vehicle and are only responsible from the pick up address to the delivery address thats it. That way you have the car and they have to chase you for the money. It is a civil matter and the police would not be involved. Then when it went to court you could say about lost wages and damage incurred. Reason I know it happen to me I lost $900 in a load that had the wrong info on it went to x address and no one there had to take it somewhere else thus ran late never got payed and thats the game of interstate. The problem is not the drivers but the companies taking the jobs. Gibbo I hope you never payed them and if you did you can lodge a formal complaint with the T.W.U. who are cracking down about dodgy operators ask for David Prior or Hughie Williams they will have a talk and follow it up. Hope this has helped you out.
Graham.

Thanks for the sermon

But I was driving interstate 6 nights a week when I was 20 years old, until I was 24 then I brought my own Truck and I've had another two since then doing Local.

[Edited on 14-11-2004 by Flying VW]

hey gibbo i don't think many of these companies are big on customer service. All that seems to matter these days is the $$ which is a shame. When we had our kombi transported from sydney to tweed they said it would take about a week.so we said no probs then the next day our sister in law said they had picked it up and it would be in tweed tomorrow.what the.
the problem was we were on holidays for 5 days no one would be at home.
No phone call from the company that day so we called them and they said oh yeah it will be there tomorrow.so in the end we got them to drop it off at the place where we were on holidays.
then when it got there it was dropped about 10 houses up from the house number we gave them & about 7 of us walked up to it the guy just said can someone sign for it (he did not ask for id or anything, it had been pre paid.)
those sort of things shit me

Yeah, Ive had bugs before, years ago, but this is my first T3.

Luv it!

Okay

so everyone can calm down a wee bit now and please puit egos back in check....

now the important part..

PICTURES!!!!!!!!!!!!!!!!!!!!!!!!
where are they????
Mine are to be downloaded tonight, so I hope yours are here before then!!

Here it is....

.......................

.....................

Dammit,
you got an early!! They look good with the little moustache/monobrow on the front 🙂

I picked mine up on Sat morn from Dave Becker and drove it home on the weekend via the GC show. I got a '71 (I think), you can just make it out in a few of the show pics, its the moss green (and yellow gaff tape) one next to the two tone purple and silver square that won the type 3 award.

Ooops
forgot. I wasn't telling you to not go after those guys. Its just the thread looked like it was going to be one of those"yeah, but I do this for a living' type.
And that wouldn't have helped you get your car or solve the problem.

Good buy........hmmmmmmm.... an oval and a type 3, you aren't dreaming of a splittie as well are you???? this is getting a wee bit eerie (the similarities that is)

is that mine or gibbo's?