Classic Vee-Dub - Huh?

Not happy. 🙅

I ordered some parts from Classic Vee-Dub a week ago. I received an automated order confirmation.

They STILL have not charged my credit card for the parts, nor have the parts arrived.

Sent them e-mails twice last week, no answer. Tried to call them and the phone is constantly engaged. 😬

Is this simply typical of their service, or is there something going on???

Can anyone recommend an alternative supplier of front kick-panel speaker pods for beetles. I've run out of patience.

Cheers,
Brett,

Hi Brett,

I've has similar experiences with Classic Vee Dubs, and I have called in the past. George doesn't like to charge for parts that he has on back order or has to order in, so he usually waits until he has the complete order before charging it to your credit card.

It can be frustrating, but he has always been very accommodating over the phone - which yes, is just about always engaged.

Here is a good US site http://www2.cip1.com/ but you may be waiting a bit longer for the shipping.

The least he could do is inform me if there is a hold up. He has my mobile, work phone and e-mail address.

It's not like I haven't made any attempt to contact him either. I've tried to call them at least ten times today and it's engaged every time. I've checked the phone number is correct three times, so I'm confident I haven't mis-dialled.

I wanted to fit the parts this weekend. It looks like that is unlikely.

Cheers,

I ordered my speaker panels from classic. havent fitted them yet :S but yes i agree not the best service

This happens in busy shops I'm affraid to say, I know exactly what you mean. I also see it from both sides, (Classic is seemingly ALWAYS engaged) but his service is generally good.

ha you think thats bad two years ago i drove 200 ks to go there even rang two days before (yea mate im open)
what what do you think happened when i got there 🙅
anyways if you have probs just go else were
there are heaps of great vw shops
there are a few of these threads around !

yeah I have had good n not so good experiences but overall it's been pretty good with George
hang in there

I've had good and bad from Classic but always had good from Mick motors. At the moment though I've been waiting about 6 weeks for a double relay from Bosch and this morning I was told I've got to wait at least another two weeks!!! So in this bloody cold weather I have to use the buggy for work😠

still waiting for the good???? M

just remember this is a public forum, but yes our experience has been quite bad and as such use micks motors for everything, good service and they get it to darwin in half the time as anywhere else so far

George runs 2 companies, which is why he can do parts as cheap as he can. I'm not saying he's perfect, no one is, but he set the shop up to give the scene the best prices available. That cannot be said for some of the other shops. Be patient.

That's a bugger about your parts and no contact. Maybe listen to what others have said about him taking the money out of your account etc.

I for one have been very happy with George, but I have the luxury of being able to drive there and buy parts. George has been more than helpful, ordered parts and I only pay once they arrive. He has exchanged things and even returned my money when I stuffed up and grabbed the wrong thing (in stock stuff).

I am only giving another side to the story and personally don't care where you buy your parts from. As others said, if you are not happy go and buy elsewhere.

I just don't think we should turn this site into an attacking of ones business and I'm sure there could be some liabilities re this. I fully understand what you and others have mentioned of similar things and are pissed off. And I'm sure you are not meaning to attack his business and stop others from going there, but this is what could be perceived.

Try calling him again and explain what you have said on here. If that doesn't work, send him an email canceling your items and tell him why and then buy elsewhere.

Good luck with it, Kev

I finally got onto George a few mins ago. One of the items I ordered was out of stock, but will be in tomorrow. He reckons I should have the parts by the weekend. So I will go through with the purchase. I politely expressed my dissatisfaction with the lack of response, and we ended the call on good terms.

I'm not trying to damage anyone's business, far from it. I just want my parts, or to know why they are delayed. I don't think that's too much to ask.

I actually feared they had closed down or something. On a forum like this is sometimes the only way to find out news like that. It's happened to me before.

In the world of Minis I know who to deal with and who to not use unless I'm desperate. But with VW's I'm a noob. If a delay like this is normal, then that would be something I need to factor into any future purchases.

To give you an idea, I order my most of my parts for my Mini and Moke from one place. They are not always the cheapest. But I can order online with them, they usually have what I want in stock, or they tell me within a few business hours if they don't. Often I have ordered parts form them and had them in my hand well within 24 hours. Now that's what I call service. 👍

Cheers,

Hi Brett,

Good to hear you spoke with George.

I didn't mean that you were directly attacking his store and you were just concerned about your parts, I just thought others may alter their ways with what was being said throughout this thread.

I have spent a few thousand dollars with George, but still buy stuff from overseas. CIP1 are great and the fastest transport ever. I can get things quicker from them, than my mate can get a Holden part from Melbourne. Had things arrive in 4 working days after ordering.

Hope you see your parts soon and all the best with your car.

Cheers, Kevin

Camo is totally right and as pauld mentioned this is a public forum.But i too fully understand your frustration.
I have only had one encounter with George,i ordered around $500 dollars worth of parts(Cant remember what they were)
they never arrived contacted him and he said they were sent.2 sets of parts were sent,and after around 2 months of
waiting,our money was refunded and the parts were never seen. 🙁 But i understand that owning a business of that nature
would be very undertaking and things do go wrong.i wish he would use his email tho,i really like alot of the stock that he holds.makes it hard not being able to travel down and have a look for your self.🙁😂

I on a regular basis now, i order everything from micks motors,mick and I
know each other on a first name basis.I can order over email,(which suits my work hours),the delivery is terrific,and prices are
quite good.Although i have only spoken over email,i have found mick motors to be a very helpful and reliable business.
Glad you worked it all out brett.
😉

jjwebb123 wrote:I on a regular basis now, i order everything from micks motors,mick and I
know each other on a first name basis.I can order over email,(which suits my work hours),the delivery is terrific,and prices are
quite good.Although i have only spoken over email,i have found mick motors to be a very helpful and reliable business.
Glad you worked it all out brett.
😉

I have been buying parts off Mick for many years...
not so many these days, but a lot back when I was restoring My beetle..

Only by email or phone... Never been up there...

LEE

ancientbugger wrote:I've had good and bad from Classic but always had good from Mick motors. At the moment though I've been waiting about 6 weeks for a double relay from Bosch and this morning I was told I've got to wait at least another two weeks!!! So in this bloody cold weather I have to use the buggy for work😠

what sort of double relay???

something special???

LEE

Gave Micks a go and they bombed out on me twice. Went to george at classic to give him a go and we've spent around $4,800 there with only one hick up. That was with a faulty item. Got onto him next day and had the new part the day after.
George might be hard to get hold of, but he's always willing to go the extra mile to help you out.

Lee, it's the double relay for the factory FI, already tried Micks though. Plus when I first came to Oz I used to work at Geebung just around the corner from Micks and used to pop in there from time to time, that was 22 years ago now, I moved to Noosa 17 years ago.When my sister brought the cabriolet over from the US (about 10 years ago) she had to take it to Micks for something, they must have had thousands of customers in there in the intervening time but Micks' wife said " do you have a brother that owns a buggy" Now I know there can't be too many tall good looking blond Londoners around but even though she remembered me😎

"it's the double relay for the factory FI"

Just go to a wreckers and get one out of a FI car. I know I have one for my Subaru motor, so I am guessing they all have them. Just an idea....

Buy from the US mate,its cheaper and a lot quicker.
Save yaself the hassle and agro that local companies seem to thrive on

^ and then not be able to source anything locally at all when the businesses die... yeah, not such a good idea. 🙅

and it might be cheaper, but they get you on the shipping. been there done that.

The parcel arrived ten minutes ago, on the day promised when I finally spoke to George. So it's all good now. 😏

Cheers,

So all up it took 11-12 days from point of contact, placing the order, and then having them arrive? That's pretty good service really init? Glad they arrived ok. George is a pretty good, well meaning bloke.

Wannavee wrote:Buy from the US mate,its cheaper and a lot quicker.
Save yaself the hassle and agro that local companies seem to thrive on

its not quite that simple...
the shipping can be very expensive...
as every gram is paid for...
and if You receive the wrong part... like a rear window rubber for a 75 beetle instead of a 1968 beetle...???
You can't really send it back... lol

plus remember that Aussie models and German models sold in the US aren't identical... then there is the RHD and LHD parts.. and lights that aren't really legal in Australia..


heavy items postage is expensive.... but You may find some items not really available [brand etc] in Australia...

and I find many parts are described much better than You will find in Australia... the parts may be made in US or Germany or Brasil , but they do tell You on the websites..
usually...
and South Americian or Chinese or Taiwanese parts are much cheaper...

I have bought parts from the USA... but for anything urgent or heavy I usually buy from an Aussie VW parts shop...

[not classic vee dub] but that's just Me...
also a few other shops I don't go to any longer... lol

LEE

Send him a fax in black texta always works for me....

squizy wrote:So all up it took 11-12 days from point of contact, placing the order, and then having them arrive? That's pretty good service really init? Glad they arrived ok. George is a pretty good, well meaning bloke.

when I order in Australia Paul...

I want My parts in 3-4 days maximum... lol

2 days from Sydney

3-4 days from other states

LEE

I ordered a two stroke exhaust pipe for a sports Quad on Monday evening and received it Thursday lunch time, just under 3 days from the USA.
Try getting that sort of service here.

AUSSIE_MICK wrote:I ordered a two stroke exhaust pipe for a sports Quad on Monday evening and received it Thursday lunch time, just under 3 days from the USA.
Try getting that sort of service here.

I ordered some small parts for my Moke 3pm last Monday and they landed on my desk at 10am Tuesday... 😎

EDIT: Sydney to Melbourne.

Cheers,
Brett

These delivery times remind me of a time my mate needed a clutch and preasure plate for his Dato 1600 (fastest dato 1600 in Oz at the time), needed it for an event in Sydney the next Saturday but couldn't get it from Melbourne in time, Sent a telegram Monday lunch time (it was a long time ago, go and ask ya mum what a telegram was) to nipon land and had it in Oz Thursday morning.

i find george to be hard to get hold of sometimes but is well worth the wait ........ when i visited him from north qld he even remembered my name and the stuff i had bought from him months before he is always helpful. just my 2 bob worth😂

I'd rather pay the extra freight cost and at least get it here.Not have to make 20 bloody calls,emails,faxes etc etc.
Yeah,the Oz companies will unfortunately die if THEY don't lift their game and bow and scrape to the consumer and answer the phone or return messages.
If they close up,who are they gunna blame? 'Oh,the internet suppliers blah blah blah' Bullshit,answer ya phone or hire a secretary.
I've heard so many times how bad local disrtibutors are in the short time Ive been in the VW community.
Supply me the name of a company that will GUARANTEE a delivery within 5-7 days and I'll buy from them.
Or at least someone that will answer the phone for once

68AutoBug wrote:

Wannavee wrote:Buy from the US mate,its cheaper and a lot quicker.
Save yaself the hassle and agro that local companies seem to thrive on

its not quite that simple...
the shipping can be very expensive...
as every gram is paid for...
and if You receive the wrong part... like a rear window rubber for a 75 beetle instead of a 1968 beetle...???
You can't really send it back... lol

plus remember that Aussie models and German models sold in the US aren't identical... then there is the RHD and LHD parts.. and lights that aren't really legal in Australia..


heavy items postage is expensive.... but You may find some items not really available [brand etc] in Australia...

and I find many parts are described much better than You will find in Australia... the parts may be made in US or Germany or Brasil , but they do tell You on the websites..
usually...
and South Americian or Chinese or Taiwanese parts are much cheaper...

I have bought parts from the USA... but for anything urgent or heavy I usually buy from an Aussie VW parts shop...

[not classic vee dub] but that's just Me...
also a few other shops I don't go to any longer... lol

LEE

i like the air filter is it high flow?

was in there last week, the phone never stops lucky I live close, easier to just go to shop for me ...

"I do not intend to be mean or offensive at all.
this is a genuine question."

what nationality is George,at times i found him hard to understand
over the phone?

Again,all in good will.= )

Lebanese I think. But I could be wrong.

pete wood wrote:Lebanese I think. But I could be wrong.

My Guess too...

LEE

Wannavee wrote:I'd rather pay the extra freight cost and at least get it here.Not have to make 20 bloody calls,emails,faxes etc etc.
Yeah,the Oz companies will unfortunately die if THEY don't lift their game and bow and scrape to the consumer and answer the phone or return messages.
If they close up,who are they gunna blame? 'Oh,the internet suppliers blah blah blah'

Bullshit,answer ya phone or hire a secretary.

I've heard so many times how bad local disrtibutors are in the short time Ive been in the VW community.

Supply me the name of a company that will GUARANTEE a delivery within 5-7 days and I'll buy from them.

Or at least someone that will answer the phone for once

agreed

LEE

68AutoBug wrote:

pete wood wrote:Lebanese I think. But I could be wrong.

My Guess too...

LEE

Does it matter, who cares? Always enjoy chatting with George, even when Bob calls he asks how i am.

I find a lot of people hard to understand on this forum at times?

We always try to get a lot of our parts from George, and think he does an awesome job. It's hard to keep everyone happy. The phone rings non stop, for those who's call gets answered straight away are stoked, those who's don't, whinge, so therefore there will always be a whinger whilst he's on the phone to someone else. If he hired another person to take calls, his prices would go up to cover that persons pay, therefore someone would whinge about prices going up, but another person would be happy about their call being taken. Who's to say that person who's been hired to take your call would know as much about VW's and parts are George would.

Honestly, persistance pays off, and i'm happy with the service and prices George provides at the end of the day and are happier to be keeping an Australian VW business alive!

Yep, good post Ash

Wingers about service.... I bet 95% are employees.
I've always ran my own business and know it's not just 'hire a secretary' What a ridiculous statement, $570/week pay ( that's the award minimum or somewhere near it) + super workers comp and holidays, call it $1200/week cost to the employer, then in reality they are only 50% productive so they need to make the shop $2400 each week to be profitable......and what do they say on the phone....a call for you George, someone needing details on the correct part to buy !!!🙅

matberry wrote:......and what do they say on the phone....a call for you George, someone needing details on the correct part to buy !!!🙅

I disagree Matt. If I read the situation right, business in the VW parts world is pretty competitive.

How many sales has George lost to people who know exactly what they want, but cannot get through? I was in that situation. I only spent a couple of hundred with George, but I very nearly took that business elsewhere.

Look how many disgruntled people are in this thread. Imagine how much sales he has lost because he did not meet these people's expectations, so they went elsewhere next time?

It seems he is popular, but if his business is to continue to flourish employing someone to process the orders and respond to enquiries even part time would be a good idea. But in the end, it's his call because it's his business.

Cheers,

He needs to get with the times and get a online store going... I was heavily into brewing last year and they have the same problems. And the most successufull buisness craft brewer. was the one with the best website.

It was always accurate and eliminated the need for calling..

Sounds like he could make allot of money with a simular setup.

Cheers Vice

So therefore must employ someone to maintain the website on a constant basis to ensure the inventory matches, big $$$$ and time needed there. Then people will whinge the prices have gone up to cover the costs. If i haven't gotten through on the phone, an email has always worked!

MISS VDUB wrote:So therefore must employ someone to maintain the website on a constant basis to ensure the inventory matches, big $$$$ and time needed there. Then people will whinge the prices have gone up to cover the costs. If i haven't gotten through on the phone, an email has always worked!

Actually thats not quite true. There is plenty of software available today that makes it very quick and easy to update a website.

But there is nothing wrong with his website as it stands. It's well maintained and shows the parts and often a price as well. Much better than most websites where they show a small collection without prices and rely on a call for anything else.

Cheers,

Always love trawling through Classics website, don't even bother with Mick Motors website!

I have bought many parts from George and allways great service although a pain in the butt to get a hold of. Give George a break, he's doing the best he can and if the buying public arent happy they can go else where.
As far as i'm concerned George is a decent bloke!

yep good posts Ash........

hard to get hold of, but instrumental in keeping the prices in Australia sane.........that's how and why he came to open the business in the first place

had my first visit there not long ago and the phone LITERALLY did not stop ringing

AUSSIE_MICK wrote:I have bought many parts from George and allways great service although a pain in the butt to get a hold of. Give George a break, he's doing the best he can and if the buying public arent happy they can go else where.
As far as i'm concerned George is a decent bloke!

Hi
I'm not saying He's not a decent bloke...
He is selling parts much cheaper than elsewhere...
so He is very busy and in demand...
and if He got help... the cost of parts would go up...
I know all that...

but I can never get Him on the phone..
it's always busy...

so, I like many other people , go elsewhere...

He is selling probably as much as He can handle..
so, He's not going broke...

and other VW shops are also selling stuff...

Lee

PS I think that's what happening... IMHO..

and I don't know any of the VW parts shops people personally

hellbugged wrote:yep good posts Ash........

hard to get hold of, but instrumental in keeping the prices in Australia sane.........that's how and why he came to open the business in the first place

had my first visit there not long ago and the phone LITERALLY did not stop ringing

I agree...
He really is making other vw shops lower their prices....
which We all agree is a good thing...

Lee

Jeeeez man,it's not a ridiculous statement at all Mattb,Its my opinion if thats ok?
If I ran my business by not answering calls,I wouldnt be in business very long would I?
Yeah,youre right that it would cost a shitload more per year for a secretary,thats why I answer my own calls or return messages to my clients.
I would say it about ANY company selling ANYTHING. Consumer service is all I want.
If George can supply me the bits I need when I need them,great,send them down,if he can't,I'll go somewhere else. Is that too hard?
If I gave you a quote for what I do and I can't supply it when you need it,you'd go somwhere else ay? My bad luck.

As much as he sounds like a good bloke etc,I've never dealt with George because Ive never had a phone call or messages returned,so I'm not bagging the guy or his business ok?
I would like to buy from him,as Ive heard nothing but good things,but I'm not going to wait thanks.
Thats all from me

George seems to be happy with the way things are going...he must be aware of the calls he misses .....if hes happy ....that's the main thing..its HIS business....i haven't used him....only because i drive past Roy at the Bus Stop and Jamie at Kustom all the time and like to shop locally...both offer gr8 service and the phone is always answered....Will be using Mick...because i know hes the only one with a part i need...
COFK

Wannavee wrote:Jeeeez man,it's not a ridiculous statement at all Mattb,Its my opinion if thats ok?
If I ran my business by not answering calls,I wouldnt be in business very long would I?
Yeah,youre right that it would cost a shitload more per year for a secretary,thats why I answer my own calls or return messages to my clients.
I would say it about ANY company selling ANYTHING. Consumer service is all I want.
If George can supply me the bits I need when I need them,great,send them down,if he can't,I'll go somewhere else. Is that too hard?
If I gave you a quote for what I do and I can't supply it when you need it,you'd go somwhere else ay? My bad luck.

As much as he sounds like a good bloke etc,I've never dealt with George because Ive never had a phone call or messages returned,so I'm not bagging the guy or his business ok?
I would like to buy from him,as Ive heard nothing but good things,but I'm not going to wait thanks.
Thats all from me

Srry mate, it wasn't a personal attack, just that my opinion was that it was a rediculous statement. I use George a few times a month, I always speak to him, and he's always nice and helpful, if any problems, he'll always rectify it, no question. Can't say the same for all VW busnesses in Oz, but hey that's life.

bnicho wrote:

matberry wrote:......and what do they say on the phone....a call for you George, someone needing details on the correct part to buy !!!🙅

I disagree Matt. If I read the situation right, business in the VW parts world is pretty competitive.

How many sales has George lost to people who know exactly what they want, but cannot get through? I was in that situation. I only spent a couple of hundred with George, but I very nearly took that business elsewhere.

Cheers,

The reason I want to talk to a customer buying parts is that although the buyer thinks he knows what he wants, he doesn't know the exact in's and out's of every product, so as part of my customer service, I like to explain any pro's or con's regarding the requested item/items.

bnicho wrote:

matberry wrote:......and what do they say on the phone....a call for you George, someone needing details on the correct part to buy !!!🙅

I disagree Matt. If I read the situation right, business in the VW parts world is pretty competitive.

How many sales has George lost to people who know exactly what they want, but cannot get through? I was in that situation. I only spent a couple of hundred with George, but I very nearly took that business elsewhere.

So why didn't you take the business elsewhere ?
Why did you give him another chance ?
Would you shop there again ?

Cool man,a forum reply can be deemed personal sometimes,thats how I took it.

I have some of my bits from the US within 5 days and I'll be spending a LOT more with them.
Some business's win,some lose,ya get that
Cheers

who is George?, i thought his name is Gordon

poor george.
he has a 2 page thread about him.
he is just trying to do his job.

He will have to update his website at some stage one would think. It's the only logical decision. www.cip1.com has one of the most detailed volkswagen parts websites I have ever come across and is very easy to use. sure it may cost a bit to maintain and upkeep but surely if we are buying from cip1 which is in the USA than if Classic had a decent website maybe even the yanks would start buying VW parts from Australia! just think about it. Technology is being updated at a amazing rate and if you want to really succeed in business the only way forward is to keep up with the times. My 2 cents

matberry wrote:The reason I want to talk to a customer buying parts is that although the buyer thinks he knows what he wants, he doesn't know the exact in's and out's of every product, so as part of my customer service, I like to explain any pro's or con's regarding the requested item/items.

Quite correct Mat..
We my think We know what We want...
not knowing what else looks and sounds the same...lol

I usually quote part numbers if possible... plus I always give My chassis and engine number [if its an engine part] etc..

plus any other info...

cheers

Lee

George is the best!

XXX-1.8T wrote:George is the best!

x1

I know that this is an old post, but I just thought I'd add my two cents worth.

I've ordered quite a few things from George over the past couple of month's, and have had really good service.
The parts have been delivered within days of ordering, and he even contacted me to advise that he could do better than the sites price on one of my parts. He said he was about to put them up as a "Special" in the next week - so he said he'd only charge me the "Special" price. A saving of around $100.00! He didn't have to do that, and I'm not too sure his competitors would have.

I guess we all have good and bad experiences with different suppliers - I just happend to have good ones with Classic Vee-Dubs and George so far.

I'm in Brisbane, so I do get most of my stuff from Mick Motors - but they can't always get what I want, or in a time I need to have them. Don't get me wrong, Micks are great - but if I need something "now", then you got to go to the shop that has it now (or within a day or so).

Sad to hear that some people have hassles with George, but I guess it's best to get it out in the open so he can rectify anything that may be fixable. (I know he reads this forum).

Have a great Christmas, and a Happy Bugging Year.

Old Timer

Again, digging up this old thread. Felt the need to add my experience with Classic Vee-dub.

+1 for unhappy customer. Wished I'd found this thread before I ordered from Classic Vee-dub.

Specifically rang before I placed the order online (phone constantly engaged), finally got through - checked parts were in stock beforehand, asked whether the parts would make it before the weekend (it was a Tuesday), George promised they would arrive by Friday. Had someone wait home all day to receive the parts on Friday (as he said they would arrive at my house faster than at my PO Box), parts never turned up. Had someone wait home all day Monday, still never showed up. Two full days wasted at home. My wife was pissed!

Wouldn't answer emails, couldn't get hold of on phone - finally a week later I got hold of him. Didn't apologise, didn't offer an explanation... nothing! Unfortunately he said he posted them yesterday as I was calling to cancel my order today, apparently going to take 4 days from Sydney to Adelaide.

All this to save $30 on the price I could have got them walking into businesses here in Adelaide to buy. NEVER again! I'm furious!

Ordered parts from one of his competitors in the same state as him at the same time - they arrived 35hrs later.

I noticed someone above said George reads this forum - I hope so, I wiill be steering WELL clear of CVD in the future.

AyeBee,

Who'd you go to in Adelaide? Just curious as to where I can head to if I do need parts that are local.

I've ordered from George and I was quite surprised with his service. Not as bad as you guys & girls are making out, he freely upgraded me to a 75 amp alternator but the only downfall was that the backing plates didn't match up and nor did the alternator stand. I guess that is what happens when you buy taiwanese.

George's prices are definitely competitive. Bloody cheaper than Just Kampers & Vollks. But waiting times are either really drawn out or the parts aren't even available, and when trying to call, engaged.

I've been using Vollks and Just Kampers Australia lately, very good service indeed. You can tell where my next pay cheque is going 😉

I'm not trying to hurt anyones business either. George sounds like a top bloke, but I understand the stress of running two businesses can get to people!

hmmm. i neva had any trouble, but knew they were always busy. Thus when made an order, never expected it to arrive quick.
CVD prices are good when your not in a rush.

I agree Chris, hence why I'm still ordering my next parts from them.

Can't find them anywhere that compare to the same prices. Plus, Vollks nor Just Kampers Australia have the parts in stock.

Have always dealt with George, and have generally had my emails answered when I haven't been able to get him on the phone.

I have sent the same email twice within the past week with a large list of items I am chasing prices on. Sadly if he doesn't respond I will be sourcing my items from the U.S. 👎

Yeah, I asked him in the order notes to send me an email when he was ready to draw the cash out of my account.
Never got an email, just took the cash and received the parts two days later.

I'm not saying his service is terrible, just some sort of contact would have been greatly appreciated.
We'll see what happens with this next order.

SebastienPeek wrote:AyeBee,

Who'd you go to in Adelaide? Just curious as to where I can head to if I do need parts that are local.

Bits I was after were accesories rather than parts. There's a Streetrod shop in Elizabeth and another place out at Plympton that I could get what I wanted. Sent you a PM with details.

Yeah, I'm currently after some interior accessories and those places do sound a little promising.
Haven't received a PM yet, but will be refreshing!

🙂

Ordered stuff on Friday 26/08/2011 8:57 PM
Received an email on Mon 29/08/2011 2:44 PM saying goods on their way, which courier they were coming with and the con note number.
Goods arrived today around midday.

Maybe I'm just lucky - but this is usually what happens when I order from CVDS.

Old Timer

Usually what happens with me too, but seems he has ignored my email if he has sent you one and not replied to mine. I'm not just wanting to order a rubber seal, I'm talking couple of thousand dollars worth of parts.

I will email him one more time, if no reply, Wolfsburg West and CIP will be the go!

Just thought I would share, I have ordered from george on 4 occations now, the latest this week. I have never had a problem, quick postage, he always rings my mobile to let me know if the parts are not avaliable and is always very helpful.
I will keep ordering from him.

As to George reading or looking at this site, he told me he very rarely sees it. I know the phone is usually engaged, but keep trying as I think it's your best bet. I have been in the shop many times and amongst serving customers the phone is always ringing.

AyeBee - if I were in your position, for the sake of $30 I wouldn't have even contemplated ordering parts from 1-2000kms away. But I too have had George tell me something was in the next shipment and it wasn't :-(

Just my 2c worth.

Kev

Mick motors always replies to emails...

and have been happy with the service..

George never answers my emails...

He does the same with My Son...

Lee

AyeBee - if I were in your position, for the sake of $30 I wouldn't have even contemplated ordering parts from 1-2000kms away. But I too have had George tell me something was in the next shipment and it wasn't :-(

Just my 2c worth.

Kev

Yep, lesson learnt Kev!

my money & the dangerously defective alternator that was sent back 4 plus months ago seems to be a right off for me, i don't care what ppl say thats just not on.

I've ordered off CVD on occasion n have been lucky n got thru on the phone..
parts arrived no prob
I recently used vollks.com who's banner appears about here n did everything online n within a coupla days the parts arrived with a bonus VW keyring.. sweet!
I guess I've been lucky but over the years I have had probs but nothing that wasnt sorted eventually
im happy to buy stuff from local au biz before ordering from the US
the money spent here at stays here n primarily goes around the community

Our thoughts too Paul, but Aussie business's need to clean their act up in regards to customer service. How many times do you have to try to give someone money? Seems they clearly have enough money and business to supply such poor service.

Had a look at Vollks.com but they don't stock anything we want which is a shame because I've heard good things about them.

pity that! Vollks have been by far the most awesome, apart from minimum range.

and they give a gift with every purchase too!
I scored a nice vw key ring, and then on the second order, an air freshener! Dam good prices. 👍

I didn't get a gift with mine! I want a air freshener! Haha

But seriously I ordered some things from vollks and about 3-4 days later I got everything, and it's really nicely priced.
I've also got a roof rack coming from cvd, ordered that about a week and a half ago so should be here this week.
Nothing to complain about over here

VOLLKS WILL GET MORE STUFF IN AS HE FINDS WHAT PEOPLE WANT..

its mostly accessories at the moment...

Lee

Horses for courses, but I have found Georges guidance helpful.

Newt

AyeBee wrote:Again, digging up this old thread. Felt the need to add my experience with Classic Vee-dub.

+1 for unhappy customer. Wished I'd found this thread before I ordered from Classic Vee-dub.

Specifically rang before I placed the order online (phone constantly engaged), finally got through - checked parts were in stock beforehand, asked whether the parts would make it before the weekend (it was a Tuesday), George promised they would arrive by Friday. Had someone wait home all day to receive the parts on Friday (as he said they would arrive at my house faster than at my PO Box), parts never turned up. Had someone wait home all day Monday, still never showed up. Two full days wasted at home. My wife was pissed!

Wouldn't answer emails, couldn't get hold of on phone - finally a week later I got hold of him. Didn't apologise, didn't offer an explanation... nothing! Unfortunately he said he posted them yesterday as I was calling to cancel my order today, apparently going to take 4 days from Sydney to Adelaide.

All this to save $30 on the price I could have got them walking into businesses here in Adelaide to buy. NEVER again! I'm furious!

Ordered parts from one of his competitors in the same state as him at the same time - they arrived 35hrs later.

I noticed someone above said George reads this forum - I hope so, I wiill be steering WELL clear of CVD in the future.

Adding further to my saga.....

Still nothing arrived this Friday at my house. Called CVD after lunch, asked where order was. George said he'd ring the courier company, took my mobile no and would call me back.

An hour or so later, still hadn't called me back - so I rang again. Was told he was still waiting for courier company to get back to him where the delivery was, and he'd call me back.

430pm eastern time, still hadn't called me back so thought I'd ring and find out...... no answer - guess he closed up early for the day.

This morning I rang him first thing - claims the company said they'll get here about Tuesday..... 2 weeks after I'd placed the order!! Find it hard to believe if George dispatched the
order like he said he did on Monday, that it's going to take over a week via courier to come from Sydney (I've had parts from the UK turn up quicker for another car I have). Either he uses the worst courier service in the country, or he didn't send it when he said he did. I'm guessing he only sent it yesterday after me constantly ringing him.

Cancelled my order, told CVD not to bother, and I'll buy them elsewhere. Still, no apology or explanation.

As MISS VDUB said, how many times do you have to try and give someone money? Sure, my order was only about $200, but had he delivered as promised, I would have spent much much more there.

Happy for those that have had good dealings with him, unfortunately the total opposite for me. Shame, considering his prices on some things are quite good. Guess if I want good service, I need to pay for it!

End rant.

I drove to CVD yesterday to pick up some POR-15. I arrived there about 3:45pm and he was closed. His hours are apparently 'till 5pm. I was fuming! An hour round trip for nothing.

Other than that, I've never really had a problem with him. He seems very nice and helpful. The level of quality on some items are iffy though. If I need some better quality items, I'll spend a bit more money and buy from Vintage VW. Boris is very helpful and answers the phone.

Hah that's happened to me before Polly, its incredibly frustrating!

Newt wrote:Horses for courses, but I have found Georges guidance helpful.

Newt

and what does that mean ???

LEE

all stuff in EMPI made in china packets are usually rubbish and You may have problems fitting them...
sometimes BIG problems....

Lee

lee.
george does sell other items than empi.

to all remember that george is a sponsor and to be careful what you say about him. its walking a real fine line atm.

Hi Barls
Yes I know He does but someone commented on not so good made parts..
lots of other people sell them too...

when you are looking at inexpensive parts made in China...???

MOst complaints are about service Barls...

If You order and never receive parts... that isn't good..
We all reailse He's too busy to answer the phone but its now got to no replied to emails...

plainly He needs staff....

cheers

LEE

I used to order from CVD up until late last year. The first 2-3 online orders arrived no problems, then i wasn't getting any email confirmations. I rang him a few times and he did send the items that week, but then it got worse after each order i made. I once got an email confirming my credit card had been debited but nothing shown on my statement. I rang him and he coudln't find the order i was talking about. Lack of emails, phone pick-up and online prices really let this store down. It has potential to be a great store as they have a wide range of products, but as others have said, he needs more staff.

I did have one really good experience with him. My starter had shat itself and every other store i contacted wanted me to send in my old starter for a swap as well. CVD had them in stock and i requested that it arrive the next day (friday) as it was for my daily driver and had no other transport. It arrived the following day so i was very pleased with the service that time. I have never stepped foot in the store so i cannot comment on face-to-face service.

Don't know about Classic VW but I have used Vintage Vee Dub in Campsie for many years and have never once had a problem. Boris and Michael are extremely knowlegeble and helpful and I have had extremely great service from them, and they have put in extra effort when I needed a particular hard to get part. I live in the Snowy Mountains and still get my stuff the next day.

s'funny,even though i have been here nearly 7 years now i still use my old suppliers back in the uk,fast shipping & reliable..at least they answer the phone ...

http://www.vw-online.co.uk/acatalog/kkcat1.html

http://www.vwheritage.com/

Pollywaffle wrote:I drove to CVD yesterday to pick up some POR-15. I arrived there about 3:45pm and he was closed. His hours are apparently 'till 5pm. I was fuming! An hour round trip for nothing.

Other than that, I've never really had a problem with him. He seems very nice and helpful. The level of quality on some items are iffy though. If I need some better quality items, I'll spend a bit more money and buy from Vintage VW. Boris is very helpful and answers the phone.

My Son drove down there on Easter Saturday and He was closed
4 hour trip... 4 hours back...

He drove down again last week and the VW shop was mostly a Cement statue and pavers shop
and not much VW stock..
maybe He is getting sick of selling VW parts...??

My Son told Him about coming down at Easter and George said sometimes I close for two weeks and sometimes 3 weeks

VOLLKS.COM is looking better and better...

LEE

maybe He is getting sick of selling VW parts...??

LEE

Maybe he's just getting sick of the bitching 😂

Got our package today 😉

Ordered my luggage compartment rust repair panel from George @ CVD..replied to all my emails and posted the panel promptly. Very courteous over the phone and in emails..I have never had a problem with CVD. Perhaps people these days just WANT..WANT..WANT and are impatient?..just my 2 cents..I think people should be reasonable and give and take..after all we are only human and so are the people that run these businesses..They have shit days too you know..(this is just a general statement that is not directed to anyone)..😎

snitz wrote:Ordered my luggage compartment rust repair panel from George @ CVD..replied to all my emails and posted the panel promptly. Very courteous over the phone and in emails..I have never had a problem with CVD. Perhaps people these days just WANT..WANT..WANT and are impatient?..just my 2 cents..I think people should be reasonable and give and take..after all we are only human and so are the people that run these businesses..They have shit days too you know..(this is just a general statement that is not directed to anyone)..😎

yeah i understand where your coming from.

but i ordered a roof rack over 3 weeks ago and i am still waiting, in the meantime i have bought several things from america and they are already on the car.

its a joke, maybe i am i person who WANTS WANTS WANTS, because this is ridiculous.


rant completed🤖

I have had no problems dealing with George other than him not answering the phone.
I understand some getting frustrated .
I just ordered a full TMI interior door card set and drinks tray partition panel, I got quotes from others but George is 25 - 30 5 cheaper.
Same for most of his gear.

Worth wile being patient I believe.

Mitchell

Not all things listed on the site are available straight away. George sources most parts from the U.S and shipping has been slower than normal from the U.S to Australia lately. There are things that we have ordered and will have to wait for because of this. Some things are out of his hands, but he does his best.

We persisted because we are long time customers and I know it's appreciated by him. Agreed frustrating if you are impatient like me, but worthwhile all the same. Keep calling!

i refuse to call when you order online, simply because you ordered ONLINE.

you should never have to call up to 're-order' or 'remind' the seller to post your purchases. its bad business

I've never ordered online, always call and speak to the man. That way you know if it's in stock, and if not, a rough ETA. Seller can't post something that isn't in stock. Old fashioned service like a phone call tells you everything, never assume and past judgements. Never trusted online ordering, if I do, I usually follow it up with an email at least to ensure it's worked.

surfpig wrote:

snitz wrote:Ordered my luggage compartment rust repair panel from George @ CVD..replied to all my emails and posted the panel promptly. Very courteous over the phone and in emails..I have never had a problem with CVD. Perhaps people these days just WANT..WANT..WANT and are impatient?..just my 2 cents..I think people should be reasonable and give and take..after all we are only human and so are the people that run these businesses..They have shit days too you know..(this is just a general statement that is not directed to anyone)..😎

yeah i understand where your coming from.

but i ordered a roof rack over 3 weeks ago and i am still waiting, in the meantime i have bought several things from america and they are already on the car.

its a joke, maybe i am i person who WANTS WANTS WANTS, because this is ridiculous.


rant completed🤖

Hi
George wouldn't be getting most of stuff via air freight as the cost would be too great...
that is probably why they still haven't arrived..
most likely in a container...

Lee

MISS VDUB wrote:I've never ordered online, always call and speak to the man. That way you know if it's in stock, and if not, a rough ETA. Seller can't post something that isn't in stock. Old fashioned service like a phone call tells you everything, never assume and past judgements. Never trusted online ordering, if I do, I usually follow it up with an email at least to ensure it's worked.

You must have a special phone Ash....
as its either always busy or just rings...

Problem seems to be that He does everything himself...

and He doesn't seem to use part numbers??

looks like the concrete business may take over?????

Lee

VDUBXTC wrote:

maybe He is getting sick of selling VW parts...??

LEE

Maybe he's just getting sick of the bitching 😂

He doesn't look at AVD...

Persistence pays off I guess, I'm just a determined woman which results in me getting what I want :p

MISS VDUB wrote:I've never ordered online, always call and speak to the man. That way you know if it's in stock, and if not, a rough ETA. Seller can't post something that isn't in stock. Old fashioned service like a phone call tells you everything, never assume and past judgements. Never trusted online ordering, if I do, I usually follow it up with an email at least to ensure it's worked.

Me too Ash.

Rarely a problem, he bends over backwards if there is an issue. Just difficult to get through at times, other times I've got straight through....go figure 🙂

surfpig wrote:i refuse to call when you order online, simply because you ordered ONLINE.

you should never have to call up to 're-order' or 'remind' the seller to post your purchases. its bad business

And I sir, say enough said.

We'll see what happens with my bloody deck lid stand offs.

[/quote]


Hi
George wouldn't be getting most of stuff via air freight as the cost would be too great...
that is probably why they still haven't arrived..
most likely in a container...

Lee [/quote]

George gets nearly every thing air frieght. Mitchell

[/quote]

You must have a special phone Ash....
as its either always busy or just rings...

[/quote]

Ring early I always get through rest of the day he is useless. M

68AutoBug wrote:

VDUBXTC wrote:

maybe He is getting sick of selling VW parts...??

LEE

Maybe he's just getting sick of the bitching 😂

He doesn't look at AVD...

I'm sure he is fully aware of what is being said on AVD Lee.

I've never had a drama with CVD. Hard to get hold of on the phone yes, but keep trying and you will get through.
Tried other stores which can't seem to get anything right so we stay with CVD.
Yes he is a 1 man band. to keep cost down
Yes shipping is slow comes by boat to keep costs down.
You guys want everything now. Pay the extra $$ and have it now. but i am happy to stay with CVD to suport a VW business that opened it's doors to bring part pricing down for us enthusiast.
Ash is right when she says that you can't beat ordering direct over the phone, because you do get a more Precise idea of when your product will get to you.

George is aware of what is being said as I had a heart to heart with him, and honestly let him know what is being said and peoples opinions.

If there are things we need instantly we go to Mick Motors, but most big ticket items George has or will get in stock. People are so quick to criticise. If he were to put on help with the shop, packing, posting and website database updates, guess what? His prices would go up and then there will be a whole new thread of whingers complaining how the prices have gone up and they are all going to buy from the U.S now, blah blah blah. One thing i've learnt, you can't make everyone happy. For George being a one man band with the occasional volunteer help, he's doing a freakin' fine job with making a majority happy.

Sure, we dont get hold of George first go, second go, maybe even third go, but we persist as i know the chances are there is someone like us he is talking to on the phone already, or in his shop, or packing their order. He isnt sitting in a corner like some stores ive been in where the shop assistant couldnt care less that you are even there. He gets around to answering our emails with great prices for us, and we end up talking on the phone which is always lovely with George.

He has a lot of time for us in his busy day when we talk, so we make the time for him.

As mentioned a few posts ago..I ordered my beetle luggage repair panel on tues the 13th/9 and recieved it today 15th/9 at lunch time..under 2 days from ordering to delivery. Sydney to Adelaide..once again good service from George!.😎

Okay, I take back all my issues with Classic.

I have just taken a look and the one thing that I really recommended was the inclusion of shipping prices.
Boom, they are now there on each item, and I am loving life.

My deck lid stand offs should be here too. Great turnaround.

Yes,
Pricing on websites does help a lot and its why the BIG VW shops in the USA all have them...

but cheap pricing can also mean cheap parts from Brasil - Mexico-Taiwan or China...

If there was a major brand from any of these countries that did make Good Quality parts that do actually fit....
it would make life much much easier...

BUT

I have never seen prices as low before George and CVD came along....

as Ash said... He is Very Busy and still basically a one man Shop
so the prices are still Low...

Lee

SebastienPeek wrote:I have just taken a look and the one thing that I really recommended was the inclusion of shipping prices.
Boom, they are now there on each item, and I am loving life.

At what point do you get to see the shipping prices? I can't see them?

You have to go into More Information. They have the shipping costs in there, on some parts, not sure if they're on everything yet...

Shipping is bloody cheap in general. Our big package was $20!

Agreed!

However, I think it was the issue that happened with myself that made George add the shipping cost.
I didn't have enough on my card as I only transferred enough to cover the cost of the item, so it declined.

I digress, shipping is definitely cheap!

Shipping must only be displayed on specific items, tried about a dozen things and haven't seen it yet. Thanks anyway seb.

Try all the specials, I'm pretty sure it is on every single one of them...

my car has been on axle stands awaiting a part for 2 weeks now,i thought i would give cvd another go for parts..2 weeks later he still hasn't even answered the phone FFS.

customer service ..big fat =0

i am goner spend some serious wedge in the next couple of months on the car....my buisness is now going elsewhere...

BOOMERDOG wrote:my car has been on axle stands awaiting a part for 2 weeks now,i thought i would give cvd another go for parts..2 weeks later he still hasn't even answered the phone FFS.

customer service ..big fat f***King =0

i am goner spend some serious wedge in the next couple of months on the car....my buisness is now going elsewhere...

Not making excuses for him, but you do know he has been closed for the last 10 days. Was on his site that he was going to a VW Bus gathering somewhere and would be closed until now.

Also, you mentioned this

BOOMERDOG wrote:s'funny,even though i have been here nearly 7 years now i still use my old suppliers back in the uk,fast shipping & reliable..at least they answer the phone ...

http://www.vw-online.co.uk/acatalog/kkcat1.html

http://www.vwheritage.com/

I just looked at the KK site and they want 29 pound (about $45 oz) for an interior light and the mob you are waiting on only charges $15 oz, so a big difference and the KK site isn't including postage.

You are only at the central cost, not for from the Classic so why not drive down and get what you want in one go and on the day you pay for it.

Not sticking up for Classic, just using a bit of common sense. Also not meaning to be rude or having a go at you, just pointing out a different view.

I too get frustrated with Classic, I am waiting to return a part as its the right side and not the left that I purchased. Was in a sealed bag and didn't check until opening it, thought it would be correct. Also waiting on his shipments, has now said the part I want would be in the last 3 deliveries. Then again, if I needed it NOW I would go else where and pay more for it.

Regards, Kev.

they said that they would be open on friday, so i went and the bloody shop was closed and when i rang it just said number busy. Made me drive all that way for nothing.

Exactly what I done on Friday as above...pah....not impressed.
As for karman konnection, ritchie always cuts me a deal as I was involved with the german car company waay back in the mid 80's with the vwdrc right at the beginning.

CIP1 mate 👍

Was there on Saturday George is an awesome bloke.

His a one man show and does it well.

Dont like it buy from the UK/US but if something goes wrong good luck 🙂

His prices are cheap if your in a hurry then pay up 🙂

XXX-1.8T wrote:Was there on Saturday George is an awesome bloke.

His a one man show and does it well.

Dont like it buy from the UK/US but if something goes wrong good luck 🙂

His prices are cheap if your in a hurry then pay up 🙂

Yeah what he said .
Cheapest in Australia!
Mitchell

XXX-1.8T wrote:His a one man show and does it well.

May just have to agree to disagree on this one.

If you want great service and prompt delivery then there are lots of places you can get it.
Thing is the overheads involved make things more expensive.
Yes it can be frustrating sometimes getting service from George .
BUT lets face it if you own or are restoring an AC VW then being in the NOW generation will always be frustrating.
Perhaps the slow lane isnt so bad? even more suited?
Personally its a journey, my current resto is 3 years young and a while yet to go yet.
If you are restoring then NOW is not really an imperative, plan ahead , order early save money afford more bits order more and all is good.
If you want everything NOW and have no patience go buy a new Toyota or Honda.
If money is no objective buy elsewhere.
Until very recently OS was cost prohibitive. And even now I find George cheaper when shipping is taken into account, Also I can return stuff to him and believe me any resto has incorrect parts ordered or supplied.
For the tight arses amoungst us ( and in the VW community there are many ) we use and love George because he cares is a good bloke and saves us money.
Like our vehicles he is not perfect, he brakes down at times and can be unreliable but thanks god hes there.
Mitchell

Camo wrote:

BOOMERDOG wrote:my car has been on axle stands awaiting a part for 2 weeks now,i thought i would give cvd another go for parts..2 weeks later he still hasn't even answered the phone FFS.

I am goner spend some serious wedge in the next couple of months on the car....my buisness is now going elsewhere...

Not making excuses for him, but you do know he has been closed for the last 10 days. Was on his site that he was going to a VW Bus gathering somewhere and would be closed until now.

Also, you mentioned this

BOOMERDOG wrote:s'funny,even though i have been here nearly 7 years now i still use my old suppliers back in the uk,fast shipping & reliable..at least they answer the phone ...

http://www.vw-online.co.uk/acatalog/kkcat1.html

http://www.vwheritage.com/

I just looked at the KK site and they want 29 pound (about $45 oz) for an interior light and the mob you are waiting on only charges $15 oz, so a big difference and the KK site isn't including postage.

You are only at the central cost, not for from the Classic so why not drive down and get what you want in one go and on the day you pay for it.

Not sticking up for Classic, just using a bit of common sense. Also not meaning to be rude or having a go at you, just pointing out a different view.

I too get frustrated with Classic, I am waiting to return a part as its the right side and not the left that I purchased. Was in a sealed bag and didn't check until opening it, thought it would be correct. Also waiting on his shipments, has now said the part I want would be in the last 3 deliveries. Then again, if I needed it NOW I would go else where and pay more for it.

Regards, Kev.

Hi Kev
My Son buys the UK VW magazines and I find them VERY EXPENSIVE even if I lived there.. lol
at least parts are cheap in the uSA but air freight is also a killer
it looks like many people don't check out prices when buying overseas.. just buy it..
as interior lamps can be bought very cheaply locally..

Only thing I like is some US companies give You the option of USA Made or South Americian made or OE made or reproductions
like airheadparts.com

If You have someone coming over to Australia from the USA
would make most VW owners day... lol

cheers

LEE

'looks like many people don't check out prices' ?? Are you serious??

I gave up on Classic years ago, after getting supplied wrong part after wrong part, or just getting dicked around. I get my shit from CIP1. Everything they stock is on the website with info regarding the parts on offer as well as honest feedback about the parts ( if its shit they say its shit).

I can order on a thursday or friday morning and have stuff at my door on Monday. Now thats service. And even with shipping they kill local prices. Obviously as stated you plan ahead. If planning an order, make it a good size one, maybe with a couple of friends, and keep the shipping impact to a minimum.

I dont get time during the day to be hanging off the phone discussing shit, so at night I can get online do my reaserch, and order the correct bits. And if I do have to ring them, at least I know someone will answer the phone.

I must say however that Vintage Vee Dub have always given me great service. You pay more than classic at times but you never get let down.

I was there today picking up a couple of things which I needed urgently. It appeared he had a couple of guys helping him out. Hopefully people who are waiting for parts get them soon.

Hertz wrote:I must say however that Vintage Vee Dub have always given me great service. You pay more than classic at times but you never get let down.

Couldn't agree more. I buy from there as much as possible (and I'm getting some work done to my car there this Thursday). Very helpful and all the parts are quality. Boris posts the same day too and I generally get the parts the next day.

Yep his postage ethic is second to none.

Sounds like shithouse service to me🤪

Mate grab ur money find someone who will give u the customer service u deserve....

Paid for a vac advance dissy on Vollks.com.au on friday, recieved teh parcel monday morning prior to 9am. WOW!

And they gave me another gift! An awesome blinging vw key chain. These dudes are tops 👍

bajachris88 wrote:Paid for a vac advance dissy on Vollks.com.au on friday, recieved teh parcel monday morning prior to 9am. WOW!

And they gave me another gift! An awesome blinging vw key chain. These dudes are tops 👍

NOW thats service😎

Yeah I ordered a dizzy from vollks on Tuesday last week and got it on the Thursday. Pretty bloody good, I had a look at classic thinking it might be cheaper, but vollks was actually cheaper. Can't really complain. I'll be doing my shopping with them and CIP1

I've bought from them all, and I've only been disappointed with Classic Vee-Dub once. That was not getting emails or phone calls answered - haven't needed to go back to him again.
Mick Motors has always been great, but I'm local so I can just duck in. 😉
Vollks has been great too. Prices good, delivery amazing. I did have an email not answered here too. But we made up. 😂
Karmen Kampers are also good, though they don't have much that I need. The stuff I have ordered has arrived quickly too.
Haven't bought from Vintage Vee Dub in years, but I seem to remember that they too were pretty awesome.
Bought from CIP1 a couple of times (to take advantage of good aussie dollar), can't complain with them either.
MA Motorworks ditto.
Heritage in the UK, very slow delivery - they use Royal Mail not a courier.
Machine 7 has great gear, though the prices are just average. Delivery is just Ok.
Bus N Bug - Absolutely amazing service, prices and the advice and friendly manner is outstanding.

Old Timer

It is like most things. If you shop around you can get what you are after. The one thing that I do say for CVD is that he stocks some things that after ringing everywhere else they did not.

I am also a Brisbane local so am quite content to go to Micks Motors. Like everything though, they are a small team.

IMHO if you are not happy with the service go elsewhere, no use bagging the guy(s) out.

I got to say I'm very happy with the service i just received from CVD. I ordered a Pertronix ignition kit yesterday afternoon and I had it before lunchtime today. I ordered over the phone and the call was answered straight away.

First time I've used them and won't be the last.

cheers, Scotty

Classic is good if he has the stuff in stock, if not then i can be a big wait for it..... i have just had a terrible experience with him, i have been waiting for parts for 4 months and still did not get them, i sent everything back now so it's all over but i WILL still buy from him, it's probably already been said but the only reason he can supply parts as cheap as he does is due to the way he ships parts into the country, therefore its a long wait for his shipments to come in. If he tells you it will be in next Wednesday, save yourself the frustration and just grab that part from somewhere else as it probably wont be in 😂 But if he has it in stock you'll have it within a couple of days. Plus he is such a nice guy, it's really hard to stay mad at him 😂

t_tuffnut wrote:Hi Brett,

I've has similar experiences with Classic Vee Dubs, and I have called in the past. George doesn't like to charge for parts that he has on back order or has to order in, so he usually waits until he has the complete order before charging it to your credit card.

It can be frustrating, but he has always been very accommodating over the phone - which yes, is just about always engaged.

Here is a good US site http://www2.cip1.com/ but you may be waiting a bit longer for the shipping.

CIP1 are probably faster than George...
but the freight costs are over the moon....

also see https://vwparts.aircooled.net

http:www.airheadparts.com

evw parts

Lee

I just rang George twice and he answered both times!!!!

I often buy from george, I also often buy from -

Mick Motors
CIP
CBPerformance
Ebay
Aussieveedubbers forum
Vintage VW sometimes

I am yet to try Volks but I am only hearing good things.


The thing is it is not like Classic is the only place you can get parts from.

I usually try Classic first. If he can't help me or parts are out of stock then I ring around or try USA stores etc. If I can't get through to George before I get through to someone else to order the part then I order from the other guy.

It's not rocket science.

I just ordered a lift kit from him for my baja. Took me a while, sent a few emails he replied to one. managed to get him on the phone. placed the order. Had the kit in about 2 days.

If his phone is always busy with business he can't be dissapointing too many people.

Like someone said above. It is a VOLKSWAGEN not a toyota. relax.

As above ordered twice happy twice, stuff is usually empi or ther and has inherent quality issues but you do get what you pay for. I think George takes a few order each day in the moring and then takes the phone off the hook. Give him a call at start of business or just before and you will probably go ok. His postage is so cheap and parts too. As said though if he doesnt have it dont order it.
Cheers for the help george.

Gave them a go but they don't seem interested , no reply to there "will only reply via email" ,
I was in the area and called in , have a heap of good stuff but the guy at counter didn't seem
interested in selling me anything. Was looking for the rubber grommet that goes through metal floor pan
to seal hose up to air cleaner , "yeah I don't think we got any of them at the moment"
and he went back to viewing his computer. so didn't bother asking about anything else and left.

What I emailed them for I ended up getting from Justkampers.