Sorry, but everyone needs a rant some times and heres mine.

This one concerns retail opperators. Mostly small businesses. Not just car parts places, but music shops, bike shops, hardware shops and those sorts of specialty places.

Why is it that they think I am interested in...

A. them bagging out the opposition (whom I know) as their first step in salesmanship? My general response is not to buy and never to listen to you again.

B. $1,000,000 solutions to $10 problems? I just want the part/parts/repair done, not a new world order.

C. comments on their/someone elses sexuality/politics? I'm really not interested in either and I don't frequent sex or politics shops coz I'm not interested in what they sell.

D. a short lecture on how hard their business/life is? Sorry, but you could always do something else. Stop pretending like you're doing the world a favour, your selling bits. Suck it up princess and just sell me the bits!

Ok, Rant over.

Hi

Now I hope you fell better, go and have a nice lie down.

I have long since given up going to retailers that I don't like, apart from Super cheap, the people who work in Super cheap always amaze me with their slack attitude, if they spent as much money on staff development as they do advertising they would have a much better business, I only go there to buy Export degreaser.

I went to one Super cheap were the staff were pleasant, that was in Goulburn and they were really nice and helpful, country people are always usually nice.

Steve

Gee Pete, I thought I'd had a bad day(Very Very Wet)

here here well ranted

there there have a bex and a lie down now..

talking about supercheap auto .. what is with the terrible customer service??

I reckon some salespeople forget the reason they're employed. I have guests come to me evey day and scream and shout and abuse me because the rain is my fault or the fact that they don't have ocean views from their room (you can't see the ocean from our resort anyway) so all you can do is be as pleasant as you can and explain that you will do your best to sort out the problem but as the saying goes "miracles I'll do straight away but the impossible may take a little longer". Then when they've fu*#ed off then you have a whinge! BTW our Super Cheap the satff are always helpful and pleasant and the one at Maroochydore just before christmas my wife and I went in to buy a head unit and the young salesman who couldn't have been older than 17 was phenominal. He wasn't trying to make the biggest deal and gave us his honest opinion on things and no matter what we asked for he dug it out no matter how much a pain in the arse we were. It's not that often you notice these things but we made sure we mentioned his service to the manager when we left. Unfortunately this young bloke is the exception not the rule, as Pete found out.

Having worked in retail and being a customer I have seen both sides of the argument. We had both trade and retail customers and tradies are by far much easier to service. they come in ,know what they want, pick up there goods and are on their way, retail you can waste an hour for a $1 sale or a quote they will never use. fact is humans by their nature are different and unquie. you expect exception service from another human, yet provide them with less than possible expectations (eg: sea view when there is none,do not know what you want,best price with no volume,little jobs done for nothing because thats your job, freebies and add-ons) some days you are going to strike a staff member who has just made a good sale or had a great customer and he will be positive to you and some days you will strike a staff member who has just had the customer from hell. if you have lots of negative experiences from the same shop/seller, then let your feet do the talking and go to another shop/seller.

I didn't have a bad day as much as this has been building up over a period of time. Amazingly, I went to bunnings (usually the worst) yesterday and actually found what I wanted and a salesman that knew what I was talking about. It's all the other awful experiences that have made me cranky. Like a certain supplier of disc brakes that spent the first 15min (no exageration) of the phone enquiry telling me why the opposition (who have raced and built VWs for years) have "no idea" and are "ripping people off". Then I find out his kit is actually more exy and uses non-common parts. Or the bike shop that tried to sell me $80 worth of glasses when I just wanted a basic $30 set. Or the music shop where the salesman informed me that italians liked anal s3x then was incredibly rude when I asked him to refrain politely.

I always give people the benefit of the doubt...werl except for bunnings and koorong, but you how it is, you have enough of eventually.

Anyways, I'm not embittered...well not much anyway. lol

hmmm maybe naprogesic is for you then 'you'll be feeling a whole lot better'... haha

dont limit it to retail.

Why can fktard parents drop their kids off at the CLEARLY MARKED spaces and not drive into the staff car park to drop of their kids (saving them 20 paces at most).

Then when you ask them to move/stop blocking the entry or point out that kids in car parks is a hazard, they give you abuse - daily.

There is a definite relationship between arrogant, rude, self serving parents (in MY car spot) and the dumb-ass lazy nature of their kids.

I wonder how many go on to work at SuperCheap?