Board Logo

Aussie VW suppliers - TAKE NOTE
willtrack - February 14th, 2011 at 04:44 PM

Hi guys,

Just thought I would put this up in the hope that the Aussie VW suppliers will think hard about the way they communicate with their customers. I find it increasingly frustrating when you e-mail a company about something directly from their site & they never bother the get back to you. Its even more frustrating when you try 3-4 times & still nothing. I wont mention any names, but most of the ones I have tried obviously dont care about missing out on business.

In this day & age, I would prefer to send a quick e-mail rather than waiting around on the phone. If they dont like communicating via e-mail, then dont offer it on their site.

I would love to support our Aussie parts providers, but untill they get the act together, I will be buying my gear from overseas. 90% of these companies are only too happy to reply & provide a great service.

I'm in the process of a full ground up resto at the moment & I can tell you now, most of my money has unfortunately gone overseas.

I'd be interested to hear if anyone is having a similar experience.

hellbugged - February 14th, 2011 at 04:55 PM

subject pretty much been done to death.

vw54 - February 14th, 2011 at 05:33 PM

done to death

dogo - February 14th, 2011 at 05:33 PM

Sadly, even if you buy locally, that supplier has sent his money overseas already. A rule of thumb: If they don't put prices on their items, or a checkout , then the website is not their primary way of communicating to their customers. If you have ever run a business in this field, then you may not be aware that 99% of all enquiries are tyre kickers. The serious people turn up in person, but have already researched what they want and aware what a fair price to pay. We don't live in America. They can do it because they have ten times the population as Australia.

Hope this helps.

Stanley - February 14th, 2011 at 07:06 PM

it's not just Oz dude, os companies are just the same

willtrack - February 14th, 2011 at 07:39 PM

Hopefully this new VOLLKS.com will be the one to lead the way then.

bugzla - February 14th, 2011 at 08:00 PM

dogo you must live in a city or live close to one of our major cities ive found it hard and so have the people that live here and in surrounding areas ........................ so to say if you dont turn up in person your tyre kicker this is why these sites dont work is because narrow minded people. i can get hold of mick in brisbane and the boys and girl that help run a place like that are always helpful and we are k's away from each other they always answer emails might not be straight away but they do get to it try mick motors heaps of stock and always willing to help :smilegrin:

Pumba - February 14th, 2011 at 08:12 PM

........................ so to say if you dont turn up in person your tyre kicker this is why these sites dont work is because narrow minded people.


Where does dogo say this ????

grumble - February 14th, 2011 at 08:28 PM

What planet are these guys ordering their parts from,as a trade buyer i just ring my suppliers ask for the parts I require,If they don't have them in stock they tell me and I try elsewhere. yes sometimes parts are hard to get gut that is life.If you are too lazy to actually speak to a person why should you expect them to read emails,they do actually have other things to do other than sit in front of a computer saying "I think someone will send me an email asking for parts" In the real world (motor trade) we do not have huge staff to do this sort of thing or if we do the prices go up accordingly to cover the costs of providing these services.

shokwave2 - February 16th, 2011 at 06:39 AM

Quote:
Originally posted by grumble
What planet are these guys ordering their parts from,as a trade buyer i just ring my suppliers ask for the parts I require,If they don't have them in stock they tell me and I try elsewhere. yes sometimes parts are hard to get gut that is life.If you are too lazy to actually speak to a person why should you expect them to read emails,they do actually have other things to do other than sit in front of a computer saying "I think someone will send me an email asking for parts" In the real world (motor trade) we do not have huge staff to do this sort of thing or if we do the prices go up accordingly to cover the costs of providing these services.


If this is the case, then certain websites should get rid of their online checkout system. Why have it if all your parts have no price listed ($0.00)? Maybe some of us are at work and can't ring until they get home after 5, which is too late because the business is closed. An email takes seconds to read and seconds to reply.It's not that hard.

As willtrack said, if you don't want to reply, don't offer your email. Mick and the team always email me back straight away, and that's customer service. If others don't want to service the online community, tear down your webpage and wait by the phone.

zjm - February 16th, 2011 at 07:14 AM

I am pretty certain the business whinged about here is a blokes hobby and not his main source of income , and if you dont buy off him he doesnt really care unless you need some concrete pumped
the one thing he has got going for him is he is cheap and most of us are tight asses

barls - February 16th, 2011 at 07:46 AM

done to death and finished.
guys you all want to bag out this person that sponsors our forum. why dont one of you start your own vw business and see just how hard it is.