Ordered a few things from them over a month ago, only received a couple of items from my orders, spoken to them a couple of times to see where the other items are and couldn't get a straight answer from them.
Now they don't return my emails or answer the phone and I don't have the parts that I already have paid for!!!
Anybody else had a similar experience with them??


(Edited Helbus)

give Boris a call at vintage

cip1 is great, i use them for everything. and it takes about 4 days usually

I totally agree with Mattriots on this and before anyone states that George is just a one man band then maybe as this isn't the first post in this vein he should look at employing someone and try to regain his customer base

I ordered some brake parts and had them 2 days later. I've never had a problem.

I've been getting mucked around by George for the last 4 months. Sent $500 worth of stuff back and it took over a month a hundred phone calls and about 10 emails to get my money back, it took an email telling him i was coming to Sydney personally to collect my money for him to reply and refund me. Id like to say i will never buy from him again but for most things, you just can't compete with his prices.

It seems a shame that situations escalate to the point that a thread has to be posted,
I have never had a problem with George but then again, I've always dealt "over the counter" with them,
every time I've been it the shop, George has been packaging up parcel's or answering phone calls,
I'm sure it'll work out

I work customer service for a living, it's not hard to call a customer and tell them what's happening with their order.
After all, the customers pay your salary!! I either want my parts, or I want to know where the he'll they are
CIP1 is the best, prices are dirt cheap and even with international express air freight it still works out about the same prices, and they've got heaps more range of products
Items arrive within 5 days everytime
I wish I discovered them earlier!!

For those of us who havent ordered form CIP1, what are the freight prices? do you have an estimated price that you work for so that i can factor that into estimated parts buys. Is it $100 a kilo?

Mattriots is justified in giving George a spray. I have had some serious crap happen over the years dealing with Classic Vee Dub. But his low prices and big stock range keep me going back for a look.

But, it was the stupid stuff that happened, particularly with Classic Vee Dub that has swayed me to almost exclusively buying online from the US. A parts dealer told me recently that it is forbidden under the 'merchants agreement' to keep a record of customers credit card details. Does George know that?
And yes, if there was another person working in the shop it would go a long way towards providing acceptable customer service.

Answer to Aussie Dubbin above, as with all fully functional online shops, make the effort to register with them, then do a practice with some items. Add some items to your cart, go through the checkout process, and it will calculate the shipping. You dont commit to buying until after you see the shipping cost and total. But, as I have said on the website before, dont look at the shipping by itself, cos its usually significant , look at the total cost, is it cheaper than you can buy elsewhere, is it a significant saving ? if answer is yes then its good option.
Vee Dub Parts Unlimited in Huntington Beach is also very good, very helpful people, they promptly answer emails and welcome Aussie buyers.

Yeah international air freight from CIP1 is normally the same cost as the items, but the items are less than half the price of stuff here, so it all works out great!!

I've spent about 2g with CIP1 in the last couple of weeks!! I hope classic bee dub realizes the sales they are missing out on!!!

George is the man never have any dramas , respect what he does for the vw community he isnt Super Cheap or Kmart

Respect the fact that some of us have had major dramas.

A $400 item charged to my card and sent across Australia to me, and I didnt even order it..

A $500 mystery debit on my credit card because he bungled his sale and randomly hit my credit card instead of the guy on the phone who ordered the item.. , because he keeps customers credit card details, when he shouldnt..
It took me MONTHS and numerous unanswered emails, lots of wasted energy and time, until I finally got through to him on the phone, before he would refund me the money.
I dont need that $H1T ..!!!!

Dont try and trivialise the crappy experiences that many people have had. They are genuine greviances.

Wow, thats a bit rude, and not good business practise.

I must say I have spent thousands of dollars with George over the years and never had any problems. If something was on backorder he'd call and let me know.
Until 2 weeks ago - I ordered $900 worth of engine parts and haven't seen/heard a thing. My card hasn't been charged thankfully.

have had dramas but its only money and you get it back in the end , hey I still got $300 plus worth of wrong parts but no biggie I'll use them eventually

I'm not saying George (classic veedub) hasn't done anything wrong, but to bag him on a forum which he MAY not be a member, may be a bit one-sided
there are 3 sides to a story,
1/ what he said
2/ what they said
3/ the truth
let's not crucify a business on a medium which they may not be aware of

I don't understand it, the current order I placed over the phone with him I ordered last Friday, I have rang him 3 since asking why it has not been sent (I know this because my card has not been debited).
Every time I ring he has to search for the order, then tells me ' no worries mate it's on it way right away.
Is he A: having trouble running the shop, or B: doesn't really care about the customer.
If I have to ring him again I won't shop with him anymore.
That my latest experience.

like I put earlier - "dont try and trivialise the crappy experiences that people have had".

that business has demonstrated that all of these VW parts can be sold in Australia at affordable prices, thats a good thing, but I have never had to deal with a business that is capable of instances of such woeful service.... ever.

So dont come on here with warm fuzzy motherly statements that it will all be fine ?? "its only money, you will get it back in the end" What about my wasted time ?, can I charge him at my hourly rate for the unnecessarily wasted time spent on emails, unanswered phone calls, trying to get that money back ?

And yes this is the forum to air these grievances . the internet has given a voice to people who otherwise get ignored or screwed over, and allow us all to compare notes. Its called communication and feedback. If someone is in any business and doesnt keep in tune with the client base and respond to feedback then they are charting a hazardous course.

guys as ive said in previous threads. your walking the very fine line. george is a sponsor of this forum.
yes some have had bad experiences but there are those that have had good ones with him as well. just like any business.
he is a one man show and if you have ever been in the shop, the phone never stops ringing.
before anyone says its easy to fix, just put more staff on. he could do this but the prices would have to go up to cover this.
if you dont like his service just dont use him, there are plenty of others.

My feelings exactly. I used him because his website was pretty good (although most of the stuff on his site he doesn't stock!). At first it was great service then got worse amd worse. Same result as others with the phone calls and emails and the last straw was my sons' purchase of $600 worth of disc brakes with no communication back whatsoever when we had a problem so as Barls has said we will never will use him again. Mick motors doesn't have a website of great interest but one phone call and we have an answer and we always have the items in the next day or two at the most. Nowadays with Just Kampers and Vollks we have plenty of other options other than Classic, it's just a shame that George has to let things slide the way he has, I don't know how many staff Just Kampers have but their system works like a charm right to the delivery charges and you get all the confirmations emailed straight back and their prices are really good as well.