| [ Total Views: 2564 | Total Replies: 32 | Thread Id: 88520 ] |
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 Rural Baja
A.k.a.: Will Holmes
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 posted on February 4th, 2011 at 10:02 AM |
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Very pissed off at VW Shop.
Without mentioning any names besides being a prominent VW Business west of Melbourne, i believe I have received a terrible degree of service.
I ordered a Golde Ragtop Clip from them in early December, and with that ordered a new replacement Ragtop as "The other one with the clip is badly
damaged." I forked out close to $1500 for this.
The owner claimed that he will order the new canvas roof, that i paid $300 for, however later he rang back and said the colour I requested was not
available in canvas, and he would order the one i wanted in vinyl. (Which would be half price)
So after a few phone calls and that over the summer break, January rolled around and still the ragtop roof had not been shipped from the states
(Waiting on some stuff to be custom made and would be sent over in one big shipment), so I asked the roof to be sent earlier so i would be able to get
it in earlier.
Upon arriving, the roof section was not too bad, and the vinyl top was in very good condition and didn’t need replacing at all.
I proceeded to get the clip welded in, knowing that it would only be out of action for a week as i could get away with the original ragtop.
Upon fitting it into the car, it was discovered that a piece was missing, the front bow which the ragtop wraps around at the front. I contact the
business and said i need it by the end of the week. four days later I hadn't heard back so I contacted again to no avail, and instead a "I’ll have
a look for it."
Three weeks passed and many phone calls, it got to Monday this week. I contacted said business again to be told "We are just getting ready to finish
it, should be finished by Wednesday."
Wednesday rolls around only to be woken by a phone call stating "What piece did you want again?"
They faxed through a exploded view of the ragtop clip, i pointed out what was missing, faxed it back only to be met by two people at the business
stating it was with the roof when it was shipped, the followed by "I think i told you that piece was missing."
After two more phone calls they admitted it was missing, and they removed it from a car at the business (maybe a customer’s car?) and i was
contacted saying that the new ragtop had arrived. We organised it to be couried overnight to my address so that the car could be completed today for a
car show tomorrow.
Turns out, the business told me it was couried overnight but upon contacting the company it was sent on normal road freight and i will not get it
until Tuesday next week.
Meanwhile, my main car has been out of action for five weeks, and i have not been happy with the service from this business at all. The car is at the
upholsterer and will be until next week, and I am still out of pocked $150 as they will not admit to the vinyl roof being half the price and by
stating that it is the same price as the canvas roof.
This is not my only issue I have had with the business, I bought a popes nose rubber off them with the claim that they were “The best place to
source NOS rubber seals”, however it was too small in one corner and didn’t fit correctly. I was told that it was too bad as some don’t fit
correctly.
I will not be shopping at this business again.
And as an endnote, for legal reasons, the name of the business should not be mentioned in any replies.
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Aussie Dubbin
Fahrvergnugen
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| posted on February 4th, 2011 at 12:27 PM |
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That sucks. Its a small scene in Australia (somewhat) and to have that shit happening is outrageous. Good money paid should equal good quality service
and supplies.
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pickstock
Seriously Crusin Dubber
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| posted on February 4th, 2011 at 12:39 PM |
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VW ombusman?? =)
id be going through small claims and complaining big time, and although i dont know the company your talking about (really i dont) i cant see how its
illegal to mention there name, freedom of speech outweighs slander (ive been through all that before)
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mackaymanx
A.k.a.: Brent
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| posted on February 4th, 2011 at 01:08 PM |
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| Quote: | Originally
posted by pickstock
VW ombusman?? =)
i cant see how its illegal to mention there name, freedom of speech outweighs slander (ive been through all that before)
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It's basically to protect the Forum admin,etc from legal bullshit that could arise
Quote of the week
"Do I wish to send them to you again, nope, no interest can't be bothered really, to much hassle for little or no return."
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Pumba
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| posted on February 4th, 2011 at 01:39 PM |
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| Quote: | Originally
posted by mackaymanx
| Quote: | Originally
posted by pickstock
VW ombusman?? =)
i cant see how its illegal to mention there name, freedom of speech outweighs slander (ive been through all that before)
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It's basically to protect the Forum admin,etc from legal bullshit that could arise
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Thats fair enough,Will when your car is finally finished put signs on it naming the perfetic company and drive it around and take it to shows,dont let
crappy shops get away with it
69 Beetle
66 Beetle
56 Beetle
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Mike
Seriously Crusin Dubber
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| posted on February 4th, 2011 at 02:18 PM |
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 It's a real shame that now days its such an awful
experience spending hard earned money.
It's a real shame it has taken so long because I've been hanging out for the finished Herbie pics 
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Sides
A.k.a.: Dave Sidery
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| posted on February 4th, 2011 at 02:44 PM |
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| Quote: | Originally
posted by Rural Baja
Without mentioning any names besides being a prominent VW Business west of Melbourne...
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| Quote: | Originally
posted by Mike
That's the sort of service you would expect from a Tasmanian business
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Umm... is Tasmania really West of Melbourne ???
Bummer that you're havin these sort of hassles... poor customer service within what's really a pretty small and close-knit industry is just plain
bad business. I'm sure tho once the car is done the result will have been worth the effort.
VWDCQ vice pres & web dude - vwdcqinc.org.au
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My toys
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01 New Beetle - gf's car, but I turn the spanners |
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68AutoBug
A.k.a.: Lee Noonan
Aircooled Master
Beetle Restorer - Experience over 138% - YIKES --
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| posted on February 4th, 2011 at 03:21 PM |
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"too bad some don't fit properly....."
doesn't that mean they DON"T FIT ....??????
and please return it for Your refund.....
I don't think that the remark about buying from Tasmania was funny!!!! either...
Lee
- [size=4]Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY--- [/size]
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Pumba
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| posted on February 4th, 2011 at 04:27 PM |
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| Quote: | Originally
posted by 68AutoBug
"too bad some don't fit properly....."
doesn't that mean they DON"T FIT ....??????
and please return it for Your refund.....
I don't think that the remark about buying from Tasmania was funny!!!! either...
Lee
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Lee i dont think that it doesnt fit,the problem is there is parts missing that should be there???????
69 Beetle
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jvans5434
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| posted on February 4th, 2011 at 06:17 PM |
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can you pm me the details of that particular business? is that acceptable on the forum? I plan to buy heaps of parts in the future and don't want
to get f%$k'd
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h
A.k.a.: Towely BuMpEr KING! ILLegal ALIEN on a roadtrip
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| posted on February 4th, 2011 at 09:01 PM |
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| Quote: | Originally
posted by vwmad
| Quote: | Originally
posted by mackaymanx
| Quote: | Originally
posted by pickstock
VW ombusman?? =)
i cant see how its illegal to mention there name, freedom of speech outweighs slander (ive been through all that before)
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It's basically to protect the Forum admin,etc from legal bullshit that could arise
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Thats fair enough,Will when your car is finally finished put signs on it naming the perfetic company and drive it around and take it to shows,dont let
crappy shops get away with it
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I totally agree.. bastards should be outted..
no legals on that style of name n shame n would'nt it be funny if it ended up in a mag as well
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vwo60
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| posted on February 4th, 2011 at 09:48 PM |
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i had another famous vw business in brisbane change over the non syncro box for a syncro in my 60 beetle, when it was finnished the clutch pedal never
felt right, three clutch cables later and numerious visits to the experts lair i was told by the owner in front of his wife it was my problem and
that is the way it is, i had it done there because i work overseas and did not have the time to do it myself, when i removed the clutch cable the
outer bowden tube had broken , the clutch tube in the tunnel was to long and had just been thrown together with no care for even setting up the
correct bend in the bowden tube, you know the old saying, do the right thing and the customer will tell two people, do the wrong thing and they will
tell everyone. and that is what i do to this very day.
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 matberry
Super Moderator
Go hard or go home
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| posted on February 4th, 2011 at 09:57 PM |
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I had a client recently with exactly the same problem as you VW060 after a trip to the "reputable" shop. This one was a 356 and he had just had the
engine out for clutch repairs and among other mechanical repairs the job was to 'sort out any and all mechanicals'. Worst part was he parted with
something in the order of $18 000. And no new engines or trannys !!!!
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OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE
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farkengruven
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| posted on February 4th, 2011 at 10:18 PM |
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Find a reputable company to deal with, and support them. These days, you just cant go to any Tom Dick or Gary.
2007 T5 TDI Crewvan
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Rural Baja
A.k.a.: Will Holmes
Custom Title Time!
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| posted on February 5th, 2011 at 08:47 AM |
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Its just the wait, ive missed out on driving my beetle for well over five weeks. It was expected to be finished a long time ago. Ill just be glad once
its all over!
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mackaymanx
A.k.a.: Brent
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| posted on February 5th, 2011 at 09:27 AM |
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I feel your pain.
I got 3x2 trailing arms with ford brakes from SEQ and the brake discs dragged on the caliper brackets(should have had 3-4 mm clearance) and got the
run around from the vendor, had to sort out the problems myself.
Got type 4 CV's from SEQ and ended up sending them back as they were unuseable and I got stuck with the postage both ways.
Ordered and paid for 2 sets of 181 spindles from SEQ and got a big run around and an eventual refund.
Purchased a buggy bonnet and dash from SEQ and the inner surface of the fiberglass is still slightly tacky to the touch after 6 months.
Rapidly wondering if having a buggy is worth it.
Quote of the week
"Do I wish to send them to you again, nope, no interest can't be bothered really, to much hassle for little or no return."
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mackaymanx
A.k.a.: Brent
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| posted on February 5th, 2011 at 09:34 AM |
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I have had some good purchase experiences from SEQ but it's the bad ones that stick in your mind.
Quote of the week
"Do I wish to send them to you again, nope, no interest can't be bothered really, to much hassle for little or no return."
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handycam
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king of something
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| posted on February 5th, 2011 at 03:39 PM |
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i here you wil"l got stuff from same place i think and didnt fit after hours of stufing around got them to fit but still not happy and there comeing
out" there were parts missing out of the box id say and i had to get shims made to fix it  i just will never deal with them again im going to go to melbourne soon and sus a few places out to deal with "
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pete wood
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| posted on February 6th, 2011 at 12:13 PM |
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I think we need to be careful with "only heard one side" factor going on here. I'm not saying you are lying Bill, but in my experience, there is
always more than one side to a story. Could it also be that in the case of the bow being missing it was a simple mistake and the rubber not fitting
being a one off problem the business has not encountered before? I find it's better to keep on talking to the business and try and sort out the
problem with them rather than having a spray to everyone else. We've just finished building a new house and I've had issues with the builder (coz
everyone does) but I'm just gonna keep talking to them till they sort it out. After all, most business owners want to please their customers, you've
just got to give them chance to do it.
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abba
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| posted on February 6th, 2011 at 02:27 PM |
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With the Aussie dollar doing well I have been purchasing parts from the US. After all this is where the Parts Suppliers are getting most of them. I
can pay for items online have them shipped here and delivered to my door in under 2 weeks. So far everything has been much cheaper than any local
supplier. Any of my email questions are answered within next 24 hrs. The after sales service is excellent. I am very loyal and would love to give the
local businesses my money. But as many above have mentioned this is why I wont anymore.
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pickstock
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| posted on February 6th, 2011 at 03:27 PM |
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again with my rant of naming and shaming, m,y ex girlfried tried to get her own back after i found her cheating and 'broke her heart' by doing it in
front of the school anyway apparently it is legal to tell everyone about whats going on and whos doing it and the board wont get in trouble
if you and others feel that it would be wrong to have a go at people for not being 'good' then perhaps we should make a part of a board where we say
good stories about the companies and as such we should support these people
Pete while i agree with you about these one off poblems i would also like to think that companies have strict quality control and ways to make it up
to the customer.
as for companies saying work is not there problem i can understand that, i used to do some work for a place that mostly builds race cars and that sort
of stuff they do the full not our problem thing as well, before even doing the work they ask to see whos worked on the car before and will somtimes
just say nope not working on it.
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Super1302
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| posted on February 6th, 2011 at 07:41 PM |
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tell me why you can't name and shame, today tonight and the like do it, no matter what business it is.
correct me if i'm wrong.
best interest for the consumer at the end of the day.
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 barls
A.k.a.: Mr indestructible
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| posted on February 6th, 2011 at 09:40 PM |
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yes but it goes against the forum rules. any naming and ill just ether edit the post or remove it completely as im sure the other mods would do as
well.
if you really want to know why not pm him and ask.
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toplessbug
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| posted on February 7th, 2011 at 09:08 AM |
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WHY the bloody hell cant we simply have a feedback forum,simple.you have a problem ,post it you have a good experience ,post it .all the other sites
do it so why cant the net nannies here in oz give us the same courtesy--- at least the business has the opportunity to respond--but wait that might
detract from the fun police power
Don't argue with an idiot; people watching may not be able to tell the difference.
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barls
A.k.a.: Mr indestructible
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| posted on February 7th, 2011 at 10:30 AM |
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topless, if you feel so strongly about rather than complaining about how the rules are, why not post in the feed back section and ask a section thats
will cover what you want. dont see it happening though but if you dont ask, you dont get.
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vwsteve
A.k.a.: steve
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| posted on February 7th, 2011 at 10:56 AM |
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Iim a firm believer of the two sides to every story also and not saying this didnt happen bill but in some cases it only takes 1 person who thinks
they have been hard done by to absolutely destroy someones business so thats why there should be rules to cover this.
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Pumba
Veteran Volks Folk
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| posted on February 7th, 2011 at 04:31 PM |
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| Quote: | Originally
posted by barls
topless, if you feel so strongly about rather than complaining about how the rules are, why not post in the feed back section and ask a section thats
will cover what you want. dont see it happening though but if you dont ask, you dont get. [/quote
I think a feedback section where you can comment on dealings with other members would be good,so if they ripped you off or was good to deal with you
can give them feedback,if you get my drift???
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69 Beetle
66 Beetle
56 Beetle
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vw54
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| posted on February 7th, 2011 at 06:07 PM |
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| Quote: |
it only takes 1 person who thinks they have been hard done by to absolutely destroy someones business so thats why there should be rules to cover
this.
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well said
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Pumba
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| posted on February 7th, 2011 at 06:19 PM |
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But there was 2 people here who had problems with them
69 Beetle
66 Beetle
56 Beetle
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pickstock
Seriously Crusin Dubber
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| posted on February 8th, 2011 at 08:36 AM |
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im from two sides here
Im looking for consumer rights but i kniw how bad it can be for somone to go and say somthing whether its true or not
If this had been a member on the board then i honestly doubt the moderators would have complained you would be protecting other board members and then
id think you could be accountable for a dodgy deal
BUT in response to everyones fights i have a suggestions (it should be in feedback) other than changing the rules how about a section to rate
companies, like a questionare, just numbers no comments
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