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 Dasdubber
A.k.a.: Alan Agyik
23 Windows of Awesome
DAS Resto Haus
Posts: 5746
Threads: 289
Registered: August 26th, 2002
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Location: Gold Coast
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Mood: feeling fine...
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| posted on January 13th, 2012 at 08:03 PM |
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| Quote: | Originally
posted by tar76
DAS resto parts gets my double thumbs up  , order some BRM's and arrived the next day. not only that but they
answered their phone, and were happy to answer my questions. There service is exactly what we need up here in Qld and they will be my first point of
call for all my VW needs. Well done DAS !!
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Thanks mate, happy to help out.
Cheers for everyone else who has enquired with us first - unfortunately it is impossible for us to stock every single item related to every model
straight away as we have invested far more capital already than expected, and still don't have half of what we'd like to in stock.
So bare with us over the next 6 to 12 months as we reinvest our sales back into stock - the more we sell, the faster our product line expands. Whilst
it is hard to compete with places like CIP1, we will continue to try and stay competitive (on price and most importantly service) to entice owners to
buy from Australian stores. I've had the shoe on the other foot for many years (first as a DIY enthusiast, then as a resto shop having to purchase
parts from suppliers)... so I can understand both sides.
Cheers
Al
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lou0060
Wolfsburg Wizard
Posts: 568
Threads: 30
Registered: December 12th, 2010
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Location: Brisbane
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| posted on January 13th, 2012 at 10:10 PM |
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boy you guys really get your guts twisted in knots hey! I am a business owner selling tools and workshop equipment and I got to say that at the
moment things a pretty tough in OZ for all retail business, just look at Glenfords they went into receivership last month and word is they are being
liquidated. Two other tool businesses went bust in SE Qld last month, one in SAlisbury area and one at the Gold Coast. And it's not a case of poor
service or lack of customer care, I can assure you we do everything in our power to get customers set but sometimes things just conspire against you
and things don't go as planned.
The shop in question should be congratulated for opening those 3 days between xmas and new year. Sure they dropped Luftmeister's ball but how many
others did they get right?? A pity that we are quick to crucify someone for one bad thing yet little gets said for all the good things they do.
Remember that without most of the Australian businesses this forum would probably not exist and I would think that 90% of the shows would not be held
as I doubt the VW clubs themselves would be able to support the shows without the CASH input from the many vw shops in Australia. When was the last
time the USA shops pitched in to sponsor one of our shows???
As nils has said we don't have the luxury or a 250 million population to support these business so many have had to be very smart about inventory
levels etc. Also, I am an importer as well, as old mate Harvey Norman has pointed out, as importers we are already 10% behind the eight ball as
everything we import gets charged gst were as if an individual imports something below $1k value it is gst free.
So, sure buy stuff overseas now that the $ is on our side but beware, the danger is that if small businesses in Aust disappear then will be much much
worse than having to pay higher prices.
so, there, that my soap box input.
1971 karmann ghia Cabrio - Cruising 
1963 beetle Sunroof - gathering dust 
1968 race beetle - twin turbo Subaru - stress relief 
1960 beetle - old school low & slow  |
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donn
Wolfsburg Elder
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Location: NEWCASTLE NSW
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| posted on January 14th, 2012 at 08:14 AM |
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and a bloody good soap box it is lou0060, here's an example to check out, look at any shoping centre that has a fruit shop and a Woolworths or the
like, the big fella drops his prices so all the customers forget the service the little fella gave and rush off to the big bloke till the little fella
drops outa business, then the big fella has no competition so he raises his prices, magic, but who is the looser?
I dream of a day when a chicken can cross a road without being asked for it's motive!
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nils
Fahrvergnugen
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| posted on January 14th, 2012 at 09:02 AM |
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You're totally right Donn, if I had the income and lived in a capital city I would do my best to support aussie business. But at this point thats the
difference between driving my vw or having it as a long term project taking up space in the garage
Point I was trying to make is, that it's all good to talk about how bad parts can be to get hold of (and it true) but it's the nature of where we
live, and I wouldn't trade it
Dasdubber - thats a great looking site by the way, will check out parts from you next I need something
Quit calling rust patina
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LUFTMEISTER
Veteran Volks Folk
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| posted on January 16th, 2012 at 04:53 PM |
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A happy customer.
Customer service is not dead in Australia.
Always after HAZET & MATRA & VW factory tools
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donn
Wolfsburg Elder
Posts: 3515
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Registered: November 30th, 2005
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Location: NEWCASTLE NSW
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Mood: LAID BACK AND CONFUSED
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| posted on January 16th, 2012 at 06:05 PM |
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| Quote: | Originally
posted by LUFTMEISTER
A happy customer.
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of where?
I dream of a day when a chicken can cross a road without being asked for it's motive!
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vwo60
Veteran Volks Folk
Posts: 2036
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Registered: February 13th, 2007
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Location: Pomona Qld
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| posted on January 20th, 2012 at 10:33 AM |
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I just had a experence with a well known racer in Australia, over a corse of about a week i emailed and phoned him twice each, he said he was
different and would move on my enquiry, well today i have given up and will get my parts from CIP1, here is a copy of the email i have just sent
him.
Hi XXX,
Sorry to have bothered you with my request for a set of sway bars for my car, you have not replied to any of my emails or phone calls indicating that
you have a very good bussiness that requires no future growth, your real oposition is not in Australia but overseas, i was able to sorce the parts
required and my emails were answered withinn 12 hours with very good freight costs, Regards,
XXXXXX XXXXXX
Just try to buy in australia, these people have not worked out that the service must be excellent, other wise people buy on price.
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68AutoBug
A.k.a.: Lee Noonan
Aircooled Master
Beetle Restorer - Experience over 138% - YIKES --
Posts: 11654
Threads: 449
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Location: SCONE in UPPER HUNTER VALLEY NSW
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Mood: Really Mentally Ill - all of the time -
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| posted on January 20th, 2012 at 11:17 AM |
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Yes , they MUST try harder to stay on top of the Buy Overseas
syndrome ...
Some one who is nice on the phone and have a smile on their voice...
or friendly emails...
The BIGGEST problem We have is that most VW Parts Businesses in Australia don't have a lot of employees...
Many have only 2-3 employees...
Some are a One Man business...
which makes it kind of difficult to reply ASAP when someone has just ordered 20 or 30 parts or $500+ worth of parts and they want them ASAP...
so, the email asking how much for 10+ parts [or less[ just have to wait until the CONFIRMED and PAID for Order is picked, packed and posted...
Usually, I am never in a BIG hurry for any parts, as I try to have them on hand before I need them..
[sometimes about 1-2 years before I actually Use them... 
My thoughts... IMHO..
LEE
- [size=4]Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY--- [/size]
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tar76
Custom Title Time!
Posts: 1622
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Location: Ningi Qld
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| posted on January 20th, 2012 at 11:26 AM |
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Before i found DAS had patrs i have purcahsed a VW chrome emblem off classic and guess what i'm still waiting!! Tried ringing (no answer) no reply
to my emails. Maybe it's lost in the post but i'm not even sure if its been sent??
"Obey your Dreams"!
62 Std beetle.
65 11 wnd Split "The Cross".
6? coming very soon!!!!
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68AutoBug
A.k.a.: Lee Noonan
Aircooled Master
Beetle Restorer - Experience over 138% - YIKES --
Posts: 11654
Threads: 449
Registered: August 31st, 2002
Member Is Offline
Location: SCONE in UPPER HUNTER VALLEY NSW
Theme: UltimaBB Pro Yellow
Mood: Really Mentally Ill - all of the time -
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| posted on January 20th, 2012 at 11:31 AM |
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| Quote: | Originally
posted by tar76
Before i found DAS had parts i have purchased a VW chrome emblem off classic and guess what i'm still waiting!!
Tried ringing (no answer) no reply to my emails.
Maybe it's lost in the post but i'm not even sure if its been sent??
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check to see if Your money has been taken out of Your bank..
if it hasn't..
order somewhere else...
George is busy selling concrete blocks now too...
LEE
- [size=4]Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY--- [/size]
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AyeBee
Seriously Crusin Dubber
Posts: 155
Threads: 18
Registered: June 3rd, 2010
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Location: Adelaide, SA
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| posted on January 20th, 2012 at 05:10 PM |
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| Quote: | Originally
posted by tar76
Before i found DAS had patrs i have purcahsed a VW chrome emblem off classic and guess what i'm still waiting!! Tried ringing (no answer) no reply
to my emails. Maybe it's lost in the post but i'm not even sure if its been sent??
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He'll probably tell you he sent it a few days ago - then 2 weeks later when you ring to find out what happened because it hasn't arrived, he'll
tell you he sent it yesterday, and so on.
Don't expect an honest answer if you do get hold of him. Save yourself the grief in future and shop elsewhere.
(Yes Mods I know, he's a sponsor of this forum - tread carefully  )
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tar76
Custom Title Time!
Posts: 1622
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Registered: December 18th, 2009
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Location: Ningi Qld
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| posted on January 20th, 2012 at 07:32 PM |
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| Quote: | Originally
posted by AyeBee
| Quote: | Originally
posted by tar76
Before i found DAS had patrs i have purcahsed a VW chrome emblem off classic and guess what i'm still waiting!! Tried ringing (no answer) no reply
to my emails. Maybe it's lost in the post but i'm not even sure if its been sent??
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He'll probably tell you he sent it a few days ago - then 2 weeks later when you ring to find out what happened because it hasn't arrived, he'll
tell you he sent it yesterday, and so on.
Don't expect an honest answer if you do get hold of him. Save yourself the grief in future and shop elsewhere.
(Yes Mods I know, he's a sponsor of this forum - tread carefully )
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Yeah i reckon i'll do just that. I've pretty much written that money off now
"Obey your Dreams"!
62 Std beetle.
65 11 wnd Split "The Cross".
6? coming very soon!!!!
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