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Author: Subject:  VW Australia destroying the VW brand?
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posted on June 8th, 2013 at 08:33 PM
VW Australia destroying the VW brand?


Very surprised with VW Australia after the last 10 years building the brand up in australia to what it is now they have destroyed it with their failure of recalling dodgy 1.4tsi engines and dsg gearboxes

Looks like a recall will finally happen but think it's too late now that their reputation has been dragged thru the mud

http://news.drive.com.au/drive/motor-news/volkswagen-recall-looms-20130608-2n...

Did any of the air-cooled dubs have any issues of this magnitude back in the 60/70's?
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posted on June 8th, 2013 at 08:52 PM



My new 1961 Beetle had a noisy transmission. The dealer asked me to give it "some time to settle in". It did not improve, so they re-built the trans. Never had any more trouble. The cars were so simple back then.....none of the complexities of the current cars. VW Australia, and their dedicated dealers were proud of their reputation for good service, and reliable cars.

Perhaps the VW Australia of to-day should have a good look at the 'History Books'.




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posted on June 8th, 2013 at 09:06 PM



Ive bought three brand new VW's, two diesel and two dsg, done over 200ks in the dsg cars, one did have the transmission go at 70ks but VW replaced and had car back within 10 days, otherwise not an issue. The most reliable and well built new cars ive owned. Pick up a new polo dsg tdi this week... Customer service at the dealer - James Frizelles - Tweed European has been 2nd to none, but Volkswagen Assist and Volkswagen finance is a different story, both appalling customer service.

Also, two of my cars are driving school cars, and are exceptionally maintained but certainly get a hard time, so would happily recommend the brand.




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posted on June 8th, 2013 at 09:23 PM



i have a couple of recent rides..
one the gbox shite itself and the other newer silver one looks to have had the a/c compressor shite itself as well recently..
its a shame VW just cant seem to get their shite together..
they should go back to making good stuff from the 50s 60s and 70s..
korean POS are looking way more attractive.. :spin:

btw VW australia if you are reading this YOU SUCK!




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posted on June 8th, 2013 at 09:56 PM



I drove in a Korean heap of shite today with only 55k on the clock, my 22 year old VW of 400 000km has a way better ride. I'm VW all the way. (Altho I don't have a new one)



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posted on June 8th, 2013 at 10:39 PM



from what I have read, VW Australia are blaming VW Germany for not doing a full recall whereas they have triggered a recall in other markets.... Arent Australian lives important enough ?? Sounds like a case of side-stepping their responsibilities.

from news.com website:
---News Limited understands that Volkswagen head office in Germany has refused to issue a recall.
"We acknowledge that we’ve got some concerns and we are providing any customer data back to our head office."
Volkswagen Australia called 8700 cars back to dealers in 2010 because a faulty engine sensor could cause the car to idle rough or lose power. Motoring media outlets have regularly received complaints about VW reliability issues over the past five or so years. The company has issued recalls for mechanical defects in North America, China, Malaysia and Singapore but not Australia. In Australia, recalls are largely voluntary. Federal government agencies have the power to enforce a vehicle recall, but to date have never used it. ---
Read more: http://www.news.com.au/business/companies/volkswagen-australia-to-fix-4000-ca...
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posted on June 9th, 2013 at 06:48 AM



Quote:
Originally posted by XXX-1.8TDid any of the air-cooled dubs have any issues of this magnitude back in the 60/70's?


Yes plenty of issues. Why do you think that they stopped making them here.

CKD 1500 Beetles had issues with water leaks where the body met the pan.

Early Superbugs had a dual vacuum distributor that had to be modified to a single.

Aussie made Beetles had many problems with locally sourced parts eg, Repco Clutches

1976 was a bad year as the Clayton assembly plant was taken over by Datsun they didn't give a stuff about Volkswagens. They had industrial disputes that reflected in the quality of their work.

This is a VW Australia training slide.

http://img.photobucket.com/albums/v114/pjlander/warning.jpg




I read it on samba, so it must be correct.

Sometimes Volkswagen dealers sell spare parts. Amazing isn't it!:lol:
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posted on June 9th, 2013 at 07:18 AM



Early 40HP engines had a 'power loss' problem. The camshaft and followers would wear down very quickly.....they didn't go too well with an almost-round cam.:td:VW recalled them all, and fitted new, improved camshafts and followers.

ALL car makers had their problems, particularly in this country. How they managed these problems, and their treatment of the customer, however, was [and still is] the difference between having a GOOD or BAD reputation.

Some organizations seem to believe the 'Customer is Always Wrong [or stupid]'. They do so at their peril.




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posted on June 9th, 2013 at 08:44 AM



Quote:
Originally posted by HappyDaze
Some organizations seem to believe the 'Customer is Always Wrong [or stupid]'. They do so at their peril.


Ford

Territory front wheels fall off.

"No it's not a safety issue".:td:




I read it on samba, so it must be correct.

Sometimes Volkswagen dealers sell spare parts. Amazing isn't it!:lol:
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posted on June 9th, 2013 at 02:14 PM



Hmm, dunno... outside of us car nuts on this forum, how many people do you think have even heard of these issues ???

"Hundreds of complaints" like it says in the article is stuff-all when you consider the number of cars they sell here each year.

There's probably a dozen people I know with VW's (who aren't car people, but know that I am and that I play with VW's)... maybe half have Diesel's with DSG's in 'em... and not one of 'em has complained of a problem.

Yes VW and VW Australia need to do better, but I hardly think the brand has been trashed.

:no:

btw - for bad shifts and bad in city traffic, try driving one of those Ford Focus eco-boost thingy's in auto !!!

:td:




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posted on June 9th, 2013 at 03:43 PM



Quote:
Originally posted by AA003

Ford

Territory front wheels fall off.

"No it's not a safety issue".:td:


Sometimes when you wind the window down on Ford Territory the window falls of the runner and opens the door.

All my friends that know I'm into VWs make a comment about these latest issues, the brand is really getting a hammering
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posted on June 9th, 2013 at 07:03 PM



Another reason I'm glad I never buy automatic cars!
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posted on June 9th, 2013 at 07:31 PM



I owned a 2006 passat 2.0 turbo petrol without any issues. On the other hand, 2 friends of mine owned a Passat and a Golf, both with 2.0 turbo Diesel's who both shit there injectors at 3 years and 1 month . Even though they were both out of warranty VW Australia fixed them under Warranty because it was a known problem with that batch of shity injectors around 2006-2007 with that engine. The Golf had other issues relating to its engine mounts that no one in VW Australia seemed to know about until the in-law researched the issue himself and then instructed VW Australia how to fix it ( he works in IT) VW did come to the Party in the end, although it did leave a very bitter taste in his mouth.
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posted on June 9th, 2013 at 07:36 PM



Quote:
Originally posted by Sides
:no:

btw - for bad shifts and bad in city traffic, try driving one of those Ford Focus eco-boost thingy's in auto !!!

:td:


This, right here. Worst cars in traffic, but boy do they go in hills runs.




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posted on June 9th, 2013 at 09:03 PM



Quote:
Originally posted by Isola
Another reason I'm glad I never buy automatic cars!


DSG is not automatic




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posted on June 9th, 2013 at 09:05 PM



I bought my GTI because it was a German build car
I would not have bought one otherwise




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posted on June 9th, 2013 at 09:32 PM



Quote:
Originally posted by silver
Quote:
Originally posted by Isola
Another reason I'm glad I never buy automatic cars!


DSG is not automatic


How many pedals does it have?

2 pedals = gay poofter box




I read it on samba, so it must be correct.

Sometimes Volkswagen dealers sell spare parts. Amazing isn't it!:lol:
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posted on June 9th, 2013 at 09:53 PM



formula 1 = gay poofter box grow up knob



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posted on June 9th, 2013 at 10:29 PM



Quote:
Originally posted by XXX-1.8T
Very surprised with VW Australia after the last 10 years building the brand up in australia to what it is now they have destroyed it with their failure of recalling dodgy 1.4tsi engines and dsg gearboxes

Looks like a recall will finally happen but think it's too late now that their reputation has been dragged thru the mud

http://news.drive.com.au/drive/motor-news/volkswagen-recall-looms-20130608-2n...

Did any of the air-cooled dubs have any issues of this magnitude back in the 60/70's?


VW in Australia has had a bad name for warranty problems and failures that they won't fix.. also high prices for parts and service for well over 6 years ..
Four years ago, I nearly bought a new POLO for My Wife, but after reading about all the problems people were having with their new VWs..
There was no way I was going to have one..

They had a bad reputation in Australia and an even worse one in the USA..
I believe their motto may have been : the customer is always wrong
and any problems was due to wear and tear.. which makes it the customers fault, and they have to pay for it..

I chose a Japanese made Suzuki Swift which My Wife just loves..
I had two new CE Lancers before that [1997 & 2001] and had no problems with either car, and did over 200,000 klms.

I also would NOT touch a car with DSG.. after hearing all the problems
that people are having.. from many brands.. sounds like the one company may be making the DSG for many different car makers??

I have read where these DSG gearboxes can be very different from two identical cars.. some are sealed gearboxes, so any problem and a new gearbox is needed. Many people have no problems with DSG..
but some do and then the fight is on with the car company..
I've found that a 5 year new car warranty doesn't cover wear and tear

Best of Luck if you have a New VW..
I also realise that there are people out there that do not look after their car and don't service them etc.. and use E10 instead of 95 or 98
Fuel..

Lee




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posted on June 9th, 2013 at 10:33 PM



Quote:
Originally posted by AA003
Quote:
Originally posted by HappyDaze
Some organizations seem to believe the 'Customer is Always Wrong [or stupid]'. They do so at their peril.


Ford

Territory front wheels fall off.

"No it's not a safety issue".:td:


not for ford, thats normal.

I can tell you from long time experience, thats normal for a ford !




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posted on June 9th, 2013 at 10:36 PM



Quote:
Originally posted by AA003
Quote:
Originally posted by silver
Quote:
Originally posted by Isola
Another reason I'm glad I never buy automatic cars!


DSG is not automatic


How many pedals does it have?

2 pedals = gay poofter box


agreed!




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posted on June 9th, 2013 at 10:44 PM



Quote:
Originally posted by 1303Steve
Quote:
Originally posted by AA003

Ford

Territory front wheels fall off.

"No it's not a safety issue".:td:


Sometimes when you wind the window down on Ford Territory the window falls of the runner and opens the door.

All my friends that know I'm into VWs make a comment about these latest issues, the brand is really getting a hammering


fords have had problems with there doors, the windows, locks, hinges and handles since the 60s or maybe even earlier? I still can't believe that have sorted those issue yet? ffs!

when we had X series ford we had to keep spare handles on hand cos they always snapped off and the doors always open and shut like they were bent in a crash. My step father's EL broke the hinges off as we as my brother's EB. And the window always get stuck in them :no:




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posted on June 9th, 2013 at 10:47 PM



Quote:
Originally posted by 1303Steve
Quote:
Originally posted by AA003

Ford

Territory front wheels fall off.

"No it's not a safety issue".:td:


Sometimes when you wind the window down on Ford Territory the window falls of the runner and opens the door.

All my friends that know I'm into VWs make a comment about these latest issues, the brand is really getting a hammering


I agree, every day someone different has a word about VW, and their issues... but i wouldnt buy another brand of new car, havent found anything as good quality or as reliable...

Ive also owned suzuki swifts in my business, and they dont come close to the polo.

Ive also never had a student complain or have issues with the dsg... i think if you want a car to get from a to b, and thats it, then maybe a corolla or i30 would be a better option. If your into cars, and appreciate the drive, then a VW is the go...




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posted on June 9th, 2013 at 10:49 PM



Quote:
Originally posted by Sides
Hmm, dunno... outside of us car nuts on this forum, how many people do you think have even heard of these issues ???

"Hundreds of complaints" like it says in the article is stuff-all when you consider the number of cars they sell here each year.

There's probably a dozen people I know with VW's (who aren't car people, but know that I am and that I play with VW's)... maybe half have Diesel's with DSG's in 'em... and not one of 'em has complained of a problem.

Yes VW and VW Australia need to do better, but I hardly think the brand has been trashed.

:no:

btw - for bad shifts and bad in city traffic, try driving one of those Ford Focus eco-boost thingy's in auto !!!

:td:


or even just the normal focus.

I kept on nearly blowing the gearbox from the massive 1-2 sec delay from the drive by wire. Wheel hop on every take off because I just couldn't get used to the lag. It was like driving a car on dial up for drive by wire. I can't imagine how bad the auto would be :no:




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posted on June 9th, 2013 at 10:54 PM



It's both a mixture of poor customer service and poor build quality. The attitude of dealerships was that its the customers fault- or that the problem wasn't really a problem at all! Such as it's normal for it to shudder a little bit (needed a clutch replacement). Or... it's normal for a new engine to burn a bit of oil and refused to do a oil consumption test till I'd done 10,000 kms - eventually me returning to their door step or a fortnightly basis pretty much for oil top ups encouraged them to do one faster! And the other good one was it's normal for their to be a build up of carbon and oily sludge over the back of the car...etc

I think it is fairly common to get a few lemons out of so many cars produced but whats important is how they treat the customer. Though in saying that there does seem to be a lot of lemons produced - out of my work place where there were 4 veedubs (2010+) 3 had had engine replacements....they were all the 1.4l engines.




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posted on June 9th, 2013 at 11:25 PM



It's not only VW that's getting a bashing. Most makers are getting a bashing, as the older "legacy" manufacturers still ride on the brand name, hoping that people will buy a new car on old ideals. Unfortunately, the way cars are mass-produced with little quality checks, things are going to slip through the cracks in the system.

As time is money to the service departments, and the bottom line is the most important part of the business, the service departments don't want to waste their time on doing anything outside of the scheduled maintenance, especially with the capped price servicing being offered.

Having said that, I have a 2006 Nissan X-Trail as the family car, and am very happy with it. No problems whatsoever.

For me, Volkswagen ended when they put the engines in the front and made them water-cooled.




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posted on June 9th, 2013 at 11:37 PM



I think you will find the head office in Germany is calling the shots, and VW Australia is doing all it can to fix these problems, short of sending themselves broke. VW Australia does not dictate to Germany, and these are not Australia only problems. If the laws were tougher in Australia something would have been done sooner. Recalls suck the profit out of running a business, and if it were up to me I would want to have the manufacturer backing me up, after all VW Australia is simply a retail outlet!

All my VW's are well and truly out of warrantee now:lol:Dave

Quote:
Originally posted by XXX-1.8T
Very surprised with VW Australia after the last 10 years building the brand up in australia to what it is now they have destroyed it with their failure of recalling dodgy 1.4tsi engines and dsg gearboxes

Looks like a recall will finally happen but think it's too late now that their reputation has been dragged thru the mud

http://news.drive.com.au/drive/motor-news/volkswagen-recall-looms-20130608-2n...

Did any of the air-cooled dubs have any issues of this magnitude back in the 60/70's?
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posted on June 10th, 2013 at 07:17 AM



If you want poor warranty buy an Audi. Audi dealers really are r-soles.:td:

I ended up just paying for repairs to keep the Audi retards away from my car.




I read it on samba, so it must be correct.

Sometimes Volkswagen dealers sell spare parts. Amazing isn't it!:lol:
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posted on June 10th, 2013 at 11:59 AM



Quote:
Originally posted by ragged
I think you will find the head office in Germany is calling the shots, and VW Australia is doing all it can to fix these problems, short of sending themselves broke. VW Australia does not dictate to Germany, and these are not Australia only problems. If the laws were tougher in Australia something would have been done sooner. Recalls suck the profit out of running a business, and if it were up to me I would want to have the manufacturer backing me up, after all VW Australia is simply a retail outlet!

All my VW's are well and truly out of warrantee now:lol:Dave

Quote:
Originally posted by XXX-1.8T
Very surprised with VW Australia after the last 10 years building the brand up in australia to what it is now they have destroyed it with their failure of recalling dodgy 1.4tsi engines and dsg gearboxes

Looks like a recall will finally happen but think it's too late now that their reputation has been dragged thru the mud

http://news.drive.com.au/drive/motor-news/volkswagen-recall-looms-20130608-2n...

Did any of the air-cooled dubs have any issues of this magnitude back in the 60/70's?



I'm not sure of this VW dealers and Audi dealers have been pricks for years so this has become revenge for the Aussie consumer.

The other thing is that I have heard dealerships rorting VW hq as they charge the consumer for the repair and then claim from VW Germany warrant payment so the dealership gets paid twice for the job

My family has owned

Dsg jetta
Dsg golf x 2
Dsg r36
Dsg polo

And no problem touch wood.

VW Germany need to step up and restore confidence in the brand as no one will buy a VW and the second hand car market is going to be flooded with dsg vw's no one wants
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posted on June 10th, 2013 at 12:22 PM



They seem to get extended warranty on problem items in USA, UK and Europe but not here. I don't think that VW Germany is calling the shots.



I read it on samba, so it must be correct.

Sometimes Volkswagen dealers sell spare parts. Amazing isn't it!:lol:
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