| [ Total Views: 2735 | Total Replies: 41 | Thread Id: 94701 ] |
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 LUFTMEISTER
Veteran Volks Folk
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 posted on January 10th, 2012 at 09:54 AM |
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Then they complain when we buy overseas
Well I have to give credit where credit is due. Received a letter from this supplier and have come to a commercial settlement. The person that packed
the order wrote me a letter apologizing for the delayed shipment and my wasted time.
My faith has been restored in Australian V W suppliers service and a big thumbs up to Mike for going above and beyond the call of duty. I will wear
the gift stickers with pride. Cheers Mike hope it all comes back to you x 2.
A Happy customer My2c
Customer service is not dead in Australia.
Always after HAZET & MATRA & VW factory tools
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Ldog
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| posted on January 10th, 2012 at 11:20 AM |
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yeah im spewing micks aint open right now!!!! needed a few parts but ordered elsewere.
the only time I have off work to service my dub and they are not open!!!!
oh well the bits i just ordered from just kampers were well priced!!!!!!
1915,c95,44's,44x37.5,NA, DuBwAy
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h
A.k.a.: Towely BuMpEr KING! ILLegal ALIEN on a roadtrip
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| posted on January 10th, 2012 at 12:39 PM |
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| Quote: | Originally
posted by LUFTMEISTER
The great Aussie tradition of not giving a sh*t is alive and well. Rang a well know VW parts supplier in Sydney (Not Classic) on wednesday lunch time.
Explained that no parts suppliers were open in brisbane (WTF) till the 16th and would like the parts for a job on the week-end. Price was higher than
local but what can you do (over a barrel) No parts arrive by week end  Figure must have missed postage time frame. Monday comes and goes still no parts (could have got them delivered from the states by now) Ring supplier inquiring on my order. Told
that it is on the bench and will be ready for shipping this arvo. The reason because he was swamped (not by this customer anymore) At least when you finally got an order through to Classic it WAS here the next day
My2c
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your kidding right? well that's just f#kced!!
maybe the parts shop should have this BS pointed out to em, I'm sure it's not hard to work it out
after all the economic probs over the last coupla years u would think that the local blokes would
a) deliver on what they had promised
b) be open
I hope u get ur shite by this weekend mate
unbelievable 
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vwo60
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| posted on January 10th, 2012 at 12:58 PM |
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They will be dumb enough to ask why when they go broke.
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vlad01
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| posted on January 10th, 2012 at 03:24 PM |
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haha and parts I bought on and around xmas day from Europe arrive in no time 
Thats why I buy overseas most of the time. they are simply better at looking after their buyers.
Here I am back at work on the 3rd and seems the whole of melbourse just started coming back today. yesterday was the 9th and still not many people
were around 
I would hate to live in Qld for this reason 
71 notchback,
Past owner of, 70 NB, 73 SB and 72 FB TLE |
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 vw54
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| posted on January 10th, 2012 at 03:29 PM |
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| Quote: |
At least when you finally got an order through to Classic it WAS here the next day My2c
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what you ordered it yesterday Monday and have it today Tuesday i dont believe that must have been jet express personal delivery
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LUFTMEISTER
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| posted on January 10th, 2012 at 03:37 PM |
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Customer service is not dead in Australia.
Always after HAZET & MATRA & VW factory tools
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66deluxe
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| posted on January 10th, 2012 at 03:37 PM |
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| Quote: | Originally
posted by vw54
| Quote: |
At least when you finally got an order through to Classic it WAS here the next day My2c
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what you ordered it yesterday Monday and have it today Tuesday i dont believe that must have been jet express personal delivery
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Ive had parts come the next day from classic. Worst was avwpc got delivered three weeks after i ordered got parts from cb in usa in four days same
day i ordered from avwpc melbourne.
This is my Volkswagen, there are many like it, but this one is mine. Without me my Volkswagen is useless, without my Volkswagen, I am useless.
61 Karmann Ghia 2110cc type1 w Los Panchito's
66 Deluxe Beetle 2270 type 4
10 Subaru WRX Impreza
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gordysbeetle
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| posted on January 10th, 2012 at 06:28 PM |
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At the end of October i called in to Just Kampers in Sydney to get a few parts , I found out that i was billed for parts that i did not order , did
not want and did not get . So far i have been unable to get a refund for the amount i am owed .Very disapointed with them . Will never deal with them
again.
Vollks = highly recommend. Wassim is 100% behind all his products.
Micks = no problems with these guys.
Rod Penrose = highly recommend . another top guy to deal with.
Classic vw = George is a good guy as well .
Just Kampers = 
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Dasdubber
A.k.a.: Alan Agyik
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| posted on January 10th, 2012 at 07:32 PM |
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Don't forget us new guys ( http://www.dasrestoparts.com.au ) - whilst we are
still working on building up our stock levels (takes a hell of a lot of capital investment to stock everything), we do our best to get parts promptly
to anyone who orders with us.
plug over 
Cheers
Al
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LUFTMEISTER
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| posted on January 10th, 2012 at 08:08 PM |
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Customer service is not dead in Australia.
Always after HAZET & MATRA & VW factory tools
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66deluxe
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| posted on January 10th, 2012 at 08:32 PM |
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| Quote: | Originally
posted by Dasdubber
Don't forget us new guys ( http://www.dasrestoparts.com.au ) - whilst we are
still working on building up our stock levels (takes a hell of a lot of capital investment to stock everything), we do our best to get parts promptly
to anyone who orders with us.
plug over
Cheers
Al
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I will support you Al. At least i can drive down and pick it up. Mmmmm CSP wide five disc brake kit. Best price i ve seen worldwide.
This is my Volkswagen, there are many like it, but this one is mine. Without me my Volkswagen is useless, without my Volkswagen, I am useless.
61 Karmann Ghia 2110cc type1 w Los Panchito's
66 Deluxe Beetle 2270 type 4
10 Subaru WRX Impreza
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Dasdubber
A.k.a.: Alan Agyik
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| posted on January 10th, 2012 at 08:38 PM |
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Yep we re-opened on the 3rd and still completed on line orders in the week preceeding.
Unfortunately we do not have the buying power as some of the big boys, and hence cannot compete on price for every product. We do our best to be
competitive though but professional facilties, customer service (adequate staffing) and quality products all contribute to the pricing.
One snippet of our showroom:
We always welcome feedback, so if people do have products they are chasing or have any other constructive criticism, don't hesitate to contact us:
info@dasrestoparts.com.au - 07 5568 0143
Sorry for continuing the plug but seeing as we now sponsor AVD (waiting on our banner ad to be uploaded) thought it was okay
Al
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toplessbug
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| posted on January 11th, 2012 at 06:56 AM |
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Just wondering, do all you good people have a holiday? I presume most, if not all, of you would say yes.
Do you think it reasonable for the people in a company like Micks to have a holiday as well ? i would think so.
Have any of you heard of a concept called planning?
Micks are open 5&1/2 days a week for around 49 weeks a year so that works out at 270 days /year or 75% of the time available ,how bloody much do
you want?
Give em a break,there is a small staff to keep prices down ,increase staff and increase prices ,not that hard to work out
FLAME away
Don't argue with an idiot; people watching may not be able to tell the difference.
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h
A.k.a.: Towely BuMpEr KING! ILLegal ALIEN on a roadtrip
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| posted on January 11th, 2012 at 08:08 AM |
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| Quote: | Originally
posted by toplessbug
Just wondering, do all you good people have a holiday? I presume most, if not all, of you would say yes.
Do you think it reasonable for the people in a company like Micks to have a holiday as well ? i would think so.
Have any of you heard of a concept called planning?
Micks are open 5&1/2 days a week for around 49 weeks a year so that works out at 270 days /year or 75% of the time available ,how bloody much do
you want?
Give em a break,there is a small staff to keep prices down ,increase staff and increase prices ,not that hard to work out
FLAME away
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no flame just a wet lettuce leaf slapped about
blah blah holidays
it is totally reasonable to have holidays, we live in Australia the land of holidays
however better planning of staff, large or small would see the doors open and local customers happy
OBVIOUS gap in the brisbane Market when ALL are closed, apparently.. 'TAKE NOTE'
if that way of thinking prevailed most small businesses would close up for the holidays n let's all live back in the 70's where sfa was open out of
bank hours
just imagine if cafes bakeries lifeguards etc planned this way
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h
A.k.a.: Towely BuMpEr KING! ILLegal ALIEN on a roadtrip
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| posted on January 11th, 2012 at 08:24 AM |
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| Quote: | Originally
posted by vw54
| Quote: |
At least when you finally got an order through to Classic it WAS here the next day My2c
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what you ordered it yesterday Monday and have it today Tuesday i dont believe that must have been jet express personal delivery
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erm.. that's not the point Dave
if you are told that when u order something earlier in the week you'd have the parts by the weekend n you point it out to them, I'm sure you would
gladly hand over the reddys
but when they don't arrive in time and then YOU have to chase it up the following week n ur told they are on the dispatch bench ready for shipping
this is unacceptable - don't you agree?
as the thread title states..
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mackaymanx
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| posted on January 11th, 2012 at 08:51 AM |
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| Quote: | Originally
posted by gordysbeetle
At the end of October i called in to Just Kampers in Sydney to get a few parts , I found out that i was billed for parts that i did not order , did
not want and did not get . So far i have been unable to get a refund for the amount i am owed .Very disapointed with them . Will never deal with them
again.
Vollks = highly recommend. Wassim is 100% behind all his products.
Micks = no problems with these guys.
Rod Penrose = highly recommend . another top guy to deal with.
Classic vw = George is a good guy as well .
Just Kampers =
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That is strange as I got a wrong part from JustKampers (their fault). They refunded me the cost of the item (~$12) and I didn't have to return it.
They then couriered me the correct part ( no postage charged) so I could get it installed over the Xmas/ new year break.
So for JustKampers
Quote of the week
"Do I wish to send them to you again, nope, no interest can't be bothered really, to much hassle for little or no return."
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Mattriots
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| posted on January 11th, 2012 at 04:16 PM |
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I waited almost 2 months for stuff from classic, I was told at least a dozen times that "it'll get shipped tomorrow" but it never did! That's the
last time I buy from them!!
CIP1 all the way!! The parts get to me in 3-4 days from California and the stuff is cheap, plus they always reply to my emails promptly. It's no
wonder no body buys anything from Australia anymore, Most Aussie businesses don't give a rats about customer service
That's my 2c
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AyeBee
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| posted on January 11th, 2012 at 04:27 PM |
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| Quote: | Originally
posted by Mattriots
I was told at least a dozen times that "it'll get shipped tomorrow"
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I was always told "I sent it yesterday"... for weeks lol.
Justkampers and Vollks are the only Sydney shops I bother to order from anymore, everyone else takes too long and wastes my time. Been happy with the
few things I've bought from Micks, and will be buying some stuff through Das Resto real soon. Overseas I've bought from CIP1 and been VERY happy
with service,price and delivery times.
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TorxKiwi
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| posted on January 11th, 2012 at 04:36 PM |
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Placed an order with Classic in the first week of December, still haven't received it. Have experienced the 'parcel is shipping today' and also had
no repy to at least 5 emails. I don't begrudge anyone having the opportunity to spend time with friends and family, particularly over Christmas/New
Year, just let me know when I can really expect to see it arrive and I'll plan around it.
Funnily enough the charge appeared on my credit card about 3 weeks ago. Meanwhile the car sits on jack stands.
"Ownership of a Beetle is not a destination it is a journey." |
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Old Hutcho
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| posted on January 11th, 2012 at 06:23 PM |
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Just Kampers for me
Ordered parts for an early bug when their site was clearly saying the wrong thing. So I made sure I pointed out my correct model to them and of 9
items I ordered 6 were incorrect. They paid for the courier back (thank you) and then sent me some more stuff for the wrong model. Other issues I
wont discuss here but I wont be going back. I will stick with George or Boris. Its a pity cause they came highly recommended by one of the other
suppliers who sponsor this forum. Made sure the blokes in my club were made aware of the issues though so I wonder how much it is going to cost them
in the long run. I know how much they cost me. $54! And no offer
of compensation for freight, time, etc etc. Bugger em.
regards
Old Hutcho
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LUFTMEISTER
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| posted on January 11th, 2012 at 06:54 PM |
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Customer service is not dead in Australia.
Always after HAZET & MATRA & VW factory tools
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LUFTMEISTER
Veteran Volks Folk
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| posted on January 12th, 2012 at 04:16 PM |
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Customer service is not dead in Australia.
Always after HAZET & MATRA & VW factory tools
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tar76
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| posted on January 12th, 2012 at 04:56 PM |
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DAS resto parts gets my double thumbs up , order some BRM's and arrived the next day. not only that but they
answered their phone, and were happy to answer my questions. There service is exactly what we need up here in Qld and they will be my first point of
call for all my VW needs. Well done DAS !!
"Obey your Dreams"!
62 Std beetle.
65 11 wnd Split "The Cross".
6? coming very soon!!!!
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DieSchnelleKafer
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| posted on January 12th, 2012 at 06:34 PM |
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i can add to this post, im 15 years old and live near perth, i feel this is why have blatenly been treated like shit by most over east suppliers,
honest. there is to many times to name that people have never gotten back to me, not answered my emails, sent me the wrong parts, led me on.
(most) i know there are good places, they will know who they are
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helbus
A.k.a.: Pete S
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| posted on January 12th, 2012 at 07:10 PM |
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I ordered some parts with a company about 100km away from me. I rang them late Tues afternoon. They said order would not leave until tomorrow, being
Wed. This is understandable. The parts arrived Today at 11.00 am
It is not hard to organise couriers if you have parts in stock. Especially if you have a set courier service company.
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nils
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| posted on January 13th, 2012 at 10:03 AM |
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Never did understand the mon-fri thing for vw parts.
Most of us don't fix our vws during the week, but during our spare time. Would it be fair to say that is when the shops would do most of there
bussiness?
being open from fri-mon would make more sense really, or possibly this day in age an internet based business would offer better prices due to lower
overheads.
But really I think the real bottom line is.. . . . . . . . .., it's Australia boys and girls! we don't have the population to make a vw shop a
hugely viable endevour (sorry to anyone who has a parts house, I just mean as compared to the big boys in the states) Our consumpsion is not large
enough, thus our buying power isn't big enough, (cue aussie prices and lack of range for parts) Thus our parts houses can't afford or stock mass
amounts of parts. And then there is our labour rates and cost of real estate which makes it very dear for anyone to run a shop efficiently. We do have
to cut these guys a little slack, no doubt they are working hard. Of couse the good guys are working UNBELIEVIBLE hard to get your business.
Bottom line. If you want parts, think a week ahead and order overseas, (they will do alots for you because of the strength of the aussie dollar right
now).
Sorry guys, I love australia but I love my bank account
Quit calling rust patina
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donn
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| posted on January 13th, 2012 at 11:43 AM |
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nils, I understand the bank account bit, I mean I really understand big time, but you make a very valid point about volume sales and then say to order
overseas, it's a catch 22, more business sent os means less volume for the business trying to survive here, I'm Ausie and do everything in my power
to protect Ausie business, even if I have to pay a bit more and / or wait a little longer, but I will always give preference to those that give the
best.
I dream of a day when a chicken can cross a road without being asked for it's motive!
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LUFTMEISTER
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| posted on January 13th, 2012 at 04:54 PM |
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Customer service is not dead in Australia.
Always after HAZET & MATRA & VW factory tools
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kaiisons
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| posted on January 13th, 2012 at 05:42 PM |
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caution on germansupply.com. doesnt respond to emails after payment.
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