| [ Total Views: 1398 | Total Replies: 23 | Thread Id: 96948 ] |
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 turboboy
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| posted on May 16th, 2012 at 05:26 PM |
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Bad service
Howdy
Tell us about your bad experience when ordering VW parts.
I have had the pleasure of dealing with an Australian company who I have ordered parts a year ago and they still cant get it together just to get some
wheel washers.
Hundreds of email ignored and countless phone calls
The other experience with the same shop prior to this took over 18 months to get an order , and that took stuff been sent back to forth to the eastern
states from WA a couple of times and they still got it wrong.
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donn
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| posted on May 16th, 2012 at 05:36 PM |
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You waited 18 months ! then dealt with them again ?...........................
I dream of a day when a chicken can cross a road without being asked for it's motive!
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grogy
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| posted on May 16th, 2012 at 05:39 PM |
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pm me their name to c if i had the same deal with them [ cause i have with 2 buisness for diff reasons. one still has my money after nearly a year
and i have nothing
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turboboy
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| posted on May 16th, 2012 at 05:40 PM |
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Yeh it was a cross over thing between the two and it was said things wouldnt be like that again
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LUFTMEISTER
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| posted on May 16th, 2012 at 06:58 PM |
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I had a problem, but it was fixed by a professional business that cared about its customers. If this business does not fix its mistakes then it is
doomed to failure. It is easy to get a bad reputation in a small community like the VW community. Hope it works out for you. Cheers
Customer service is not dead in Australia.
Always after HAZET & MATRA & VW factory tools
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1916baja
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| posted on May 16th, 2012 at 07:12 PM |
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Depends how much cheaper the their parts are compared to the competition.... I know i have vowed never to order from a certain place again but i'm
sure i will due to the price they can offer on most parts. Do i dare say we probably all know who the supplier is... 
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turboboy
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| posted on May 16th, 2012 at 07:34 PM |
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I could have got it from the US but I though I would support local business
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bugmaniaar
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| posted on May 16th, 2012 at 08:14 PM |
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If i could guess the tattslotto numbers like i can guess who you are talking about i wouldn't be driving a 63 bug.
And yes there prices are good,so i continue to order from them if i'm not in a hurry to get them..
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smithy68
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| posted on May 16th, 2012 at 08:21 PM |
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I think everyone has had bad experiences with the business we are talking about, and because of that I now just order from the states, it usually
works out the same with postage anyway.
I know I am not supporting local, but what choice do you have when the service is as bad?
Have Vintage VW ever thought of going online?
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h
A.k.a.: Towely BuMpEr KING! ILLegal ALIEN on a roadtrip
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| posted on May 16th, 2012 at 08:41 PM |
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bad service is almost everywhere
really.. are u that surprised?
this has been done n done n done.. yawn
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1916baja
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| posted on May 16th, 2012 at 08:45 PM |
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I think http://www.rodpenroseracing.com.au is going to be good, I have
ordered parts over the phone from rod before and recieved them literally the next day! he also sells good gear and knows what he is talking about. And
i know he genuinly gives a shit about his customers. Hell, i've only met him in person 2 or 3 times over the years and he remembers my name every
time and always asks how my car is going and what ive been doing with it... and is actually interested.
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ancientbugger
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| posted on May 17th, 2012 at 09:59 AM |
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If you have bad service then just don't use them again no matter what their prices, it's no good being cheap if you don't receive the parts on
time. I use Just Kampers and have now for some time and have had no problems whatsoever so as long as I get the same sort of service I will continue
to use them.
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TorxKiwi
A.k.a.: Dean Newell
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| posted on May 17th, 2012 at 12:51 PM |
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Is eveyone elses parts arriving 'next Tuesday or Wednesday'? Must all be in the same container ..........
"Ownership of a Beetle is not a destination it is a journey." |
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1916baja
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| posted on May 17th, 2012 at 01:11 PM |
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Ha ha! Yeah I've been there..... No problem mate!
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bugmaniaar
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| posted on May 17th, 2012 at 04:21 PM |
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Should have it next monday mate..........haaa
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beetle_nut
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| posted on May 17th, 2012 at 06:50 PM |
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Hey guys can some one let me know what supplyer u talken about.so i dont buy frm them.iv had problems with a place aswel but i dont think its the same
place.
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 vw54
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| posted on May 17th, 2012 at 07:13 PM |
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| Quote: |
Have Vintage VW ever thought of going online?
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they have been online for over 30 years
just pick up the phone line and dial the number 2 easy for service
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TorxKiwi
A.k.a.: Dean Newell
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| posted on May 17th, 2012 at 07:48 PM |
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Beetle_nut, PM sent
"Ownership of a Beetle is not a destination it is a journey." |
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mackaymanx
A.k.a.: Brent
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| posted on May 17th, 2012 at 08:36 PM |
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| Quote: | Originally
posted by vw54
| Quote: |
Have Vintage VW ever thought of going online?
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they have been online for over 30 years
just pick up the phone line and dial the number 2 easy for service
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I think even a basic list of what they stock and for what would be helpful to have on their website.
Quote of the week
"Do I wish to send them to you again, nope, no interest can't be bothered really, to much hassle for little or no return."
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turboboy
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| posted on June 14th, 2012 at 07:15 PM |
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Still waiting
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68AutoBug
A.k.a.: Lee Noonan
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| posted on June 14th, 2012 at 10:21 PM |
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| Quote: | Originally
posted by vw54
| Quote: |
Have Vintage VW ever thought of going online?
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they have been online for over 30 years
just pick up the phone line and dial the number 2 easy for service
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I never ring for parts..
I always email or look at websites...
"On Line" doesn't mean a telephone these days...
I have bought from Vintage over the years so maybe they do have a computer for emails??
LEE
- [size=4]Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY--- [/size]
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 matberry
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| posted on June 14th, 2012 at 10:30 PM |
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I call Vintage. Right parts every time and better service than you can imagine
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE
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ancientbugger
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| posted on June 15th, 2012 at 09:03 AM |
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Well I rang Mick Motors on Wednesday and the parts arrived Thursday, you can't get better than that other than going into the shop! So it's Micks if
I need it urgently, Just Kampers if I want to wait all of two days and CIP if I just want the bits and don't mind waiting a week
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matberry
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| posted on June 15th, 2012 at 11:13 AM |
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You can buy crap quality nearly anywhere. I call Vintage if I don't have it in stock myself.
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE
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