Had enough of the terrible aussie service..

So I am usually and advocate for supporting aussie business and the like, as I am in the motorbike trade as well, but I have had enough of being ignored, not getting phone calls returned etc etc and want to know who people recommend getting bits from overseas? Reasonable freight/knowledge/service?

The reason I have got to this stage is I had said to a particular supplier Ill take those carbs on your site, how much to make them into a kit? Response was I am really busy building motors at the moment can I get back to you in two weeks with a price? Sure not a problem I say.


So a month later I ask again how are you going with a price and get told I'd better hurry up and come pick them up as I have other people interested!

Seriously the nerve of some people.. now it has been another week of being ignored and the parts have magically disappeared off his site.

It's no wonder people shop elsewhere.

Saying that though, I have had good service and replies by people like Boris and his team at Vintage and Matt Berry has given out vast knowledge without ever getting a cent either.

So there are a few out there who still give a crap.
Ahhh rant over. 😂

well buy from Matt or Boris.. if the dollars don't go there they won't be about anymore.. fook OS 🙂

X2 for Matt, he is on a very short list of Aussie vw business that I can't fault.

Just kampers have always been real good to me too.

When it comes to OS, the Americans top the list for service, I have used Dozens of different sellers there and never once been steered wrong
CIP1
DANS PERFORMANCE
PACIFIC CUSTOMS
MOORE PARTS SOURCE
VAN CAFE
GO WESTY
CORVAIR 1 (formally rabs)
JEGS
SUMMIT
the list goes on and add even more private sellers, expect your part generallly 4-10 days from order

The Germans are a bit slower to deal with, but informative. Parts in about 2weeks

The Brits do the job but leave you hi and dry for info. In 2-3weeks your parts just show up

www.piersideparts.net ?
www.shop.kaddieshack.com ?

Anyone ever had any experience with these two?

h wrote:well buy from Matt or Boris.. if the dollars don't go there they won't be about anymore.. fook OS 🙂

Or you can whinge here about crappy service and not support the local people who have been around for a lot of years supporting the locals. Boris, Matt, Micks Motors, Peter Richards, Tooleys and a swag of others have been servicing the VW market for around 40 years but people do not support them.

This is based on my experience in the motor trade and working on VW's since 1966.

End of sermon.😊

grumble wrote:

h wrote:well buy from Matt or Boris.. if the dollars don't go there they won't be about anymore.. fook OS 🙂

Or you can whinge here about crappy service and not support the local people who have been around for a lot of years supporting the locals. Boris, Matt, Micks Motors, Peter Richards, Tooleys and a swag of others have been servicing the VW market for around 40 years but people do not support them.

This is based on my experience in the motor trade and working on VW's since 1966.
End of sermon.😊

I understand entirely where you are coming from mate, as I mentioned I am in the trade and we are one of the only bike shops having to turn away work when everybody else is closing their doors due to being too busy, but where do you draw the line as to how much terrible service to deal with before shopping elsewhere?
It has been a build up over the last twelve months or so of putting up with this, If I had been able to get what I needed from Boris or the other few I would have, but at the time they couldn't help.

Thanks for that Nils, I have heard good thing about pierside from a mate Denver, but haven't heard much about the kaddieshack..

OK. If you order from them let me know, just wondering what I should do if the AU dollar goes back up!

Will do mate. But will more than likely be from CB performance.

A word of Warning

If your shopping overseas make sure you know WHAT your shopping for

and don't expect after sales service or questions

Had two deliveries from Pierside last week
Cant fault the service

vw54 wrote:A word of Warning

If your shopping overseas make sure you know WHAT your shopping for

and don't expect after sales service or questions

Fair call mate, was pretty much a given anyway with any thing overseas, really did try to shop in australia but our terrible dollars against everyone else makes it hard to justify sometimes, I will always give the locals first stab at it and have spent thousands at Vintage and the like over the years, I only just recently bought a ring and pinion off Boris that I could have got elsewhere overseas for cheaper, but sometimes the premium is a bit much to pay.

I've just bought a bunch of engine parts recently, Rod Penrose's stock is damn cheap compared to buying and shipping from the USA atm . Think what you like, we all have to save a bit of money.

DakDak67 wrote:we all have to save a bit of money.

👍😂

My father once told me the easiest way to double your money...

"Take a note out of your wallet, fold it once, and put it back in your wallet."

😂

Carl and Emily wrote:My father once told me the easiest way to double your money...

"Take a note out of your wallet, fold it once, and put it back in your wallet."

😂

Oooh jeez that's almost as bad as
How long is a piece of string?
Twice half it's length..! 😂

Said it before and I don't mind saying it again.

Rod Penrose gives top service and advice, prices are more than reasonable for engine components, brakes, suspension, tools, etc. His range is expanding all the time, however he doesn't concentrate on interior components. Must be something to do with drag cars not having carpets, etc.😂

Vollks has been another source I have had a lot of success with for the interior bits and pieces.

Other than that CBPerformance in the US has given excellent service, although freight charges are not cheap.

classic vee-dub was down there today top bloke good prices what more do you want. Tony😂😂

On the online side of classic vee-dub, well, lets just say he could improve?

adlbeetle66 wrote:On the online side of classic vee-dub, well, lets just say he could improve?

Haha yeah tend to agree, and online sites and shopping is great as long as emails are replied to/answered otherwise what is the point? Same as answering the bloody phone! 😂
Sometimes a few annoying questions need to be answered before people will part with the cash, just a part of business really, the amount of stupid questions I have to answer all day is astounding! But hey maybe I just caught the guys in question on a bad day.. Either way I won't be giving him anymore of my hard earned..

adlbeetle66 wrote:On the online side of classic vee-dub, well, lets just say he could improve?

That gets my vote as the understatement of the year!, No, make that century.

landfall wrote:That gets my vote as the understatement of the year!, No, make that century.

😁😏

There is a whole thread here:

http://forums.aussieveedubbers.com/viewtopic.php?tid=106317

Have you guys who want great service at extra low bargain prices thought about starting up a business yourselves or buying out the guys who are in business?
Perhaps then everyone can get great bargains and you can fund it.👍

I don't believe I said anything about extra low bargain prices.. I would rather my money go to a Aussie vendor any day off the week, but ill be buggered if I will pay more for that privilege and be made to feel like I'm being a pain in the ass.. regardless of whatever crap may or may not have given the vendor the craps on that day.
My dad is dying with a stage four brain tumour at the moment but I still manage to keep a happy smiley face for the customers. But hey I guess I'm just weird!
I really appreciate how hard it is running your own business in these difficult times, which is why I tried to shop Aussie in the first place, rather than the cheaper overseas option. It honestly was about the service for me, can't speak for the others.
All good though, sorry If I have put peoples noses out of joint..

vduboy wrote:I don't believe I said anything about extra low bargain prices.. I would rather my money go to a Aussie vendor any day off the week, but ill be buggered if I will pay more for that privilege and be made to feel like I'm being a pain in the ass.. regardless of whatever crap may or may not have given the vendor the craps on that day.
My dad is dying with a stage four brain tumour at the moment but I still manage to keep a happy smiley face for the customers. But hey I guess I'm just weird!
I really appreciate how hard it is running your own business in these difficult times, which is why I tried to shop Aussie in the first place, rather than the cheaper overseas option. It honestly was about the service for me, can't speak for the others.
All good though, sorry If I have put peoples noses out of joint..

I wasn't coming back at you mate as i already had my sermon. My heart goes out to you for your Dad as i know how it feels,all the best from us.
Regards
Les

grumble wrote:

vduboy wrote:I don't believe I said anything about extra low bargain prices.. I would rather my money go to a Aussie vendor any day off the week, but ill be buggered if I will pay more for that privilege and be made to feel like I'm being a pain in the ass.. regardless of whatever crap may or may not have given the vendor the craps on that day.
My dad is dying with a stage four brain tumour at the moment but I still manage to keep a happy smiley face for the customers. But hey I guess I'm just weird!
I really appreciate how hard it is running your own business in these difficult times, which is why I tried to shop Aussie in the first place, rather than the cheaper overseas option. It honestly was about the service for me, can't speak for the others.
All good though, sorry If I have put peoples noses out of joint..

I wasn't coming back at you mate as i already had my sermon. My heart goes out to you for your Dad as i know how it feels,all the best from us.
Regards
Les

Hey Les, I didn't mean to make it sound like I was having a go at you, was more just making the point that customer service is where it's at, you didn't need to say anything, I've got a thicker skin than that! No hard feeling at all dude.

grumble wrote:Have you guys who want great service at extra low bargain prices thought about starting up a business yourselves or buying out the guys who are in business?
Perhaps then everyone can get great bargains and you can fund it.👍

Yes, I have given it some thought.

I was in my own motor engineering business in my early twenties, sold it when it became too big to handle at the age of 36 and went sailing around the world for five years.

Why was I able to do that?

Because I made sure I gave the best service possible, whether you drove a Triumph Herald or a Maserati made no difference, you still got the best service.

I pay the price asked for, no quibbling, you name the price, I expect the service.

Is that so damn hard?

Obviously Rod Penrose has worked it out.

Also, it's not always the fault of the supplier...

24hours to get Ankor wax from Busnbug(courier). awsome job.👍

And, a week and still waiting to get a book delivered from sydney to melbourne by Australia post,bloody hopeless.....

A purchase of a car bra from a very famous vw parts reseller in Sydney and this started my journey of buying all my parts overseas, I ordered the bra from the reseller that will remain anonymous, I explained in detail that it was an early beetle even stating the year, when it turned up it was a 68 on bra, when I phoned him to express my disappointment at being supplied the incorrect item the clown stated that they were both the same and they would fit both models, then refused to take it back, after a few heated phone calls he agreed the take it back but I ended up paying the post, never been back to him again, just showed me exactly what he knew about the parts he sold and his idea of customer service, still buy 90% of my parts from OS and in 20 years of doing so I have never been supplied with an incorrect item, just have to know what you are purchasing and have a reliable reseller.

It's all about shopping around. I've been bitten by some (specifically one supplier!) and just never gone back and would never recommend him to anyone. On the other hand a few weeks back had exceptional service from Vollks and couldn't say enough about them the same goes for Just Kampers and Mick motors. Just never use the bad suppliers again but don't tar them all with the same brush.

Really i don't see what the problem is ordering stuff over seas what is the advantage ordering locally? All the aussie suppliers are re sellers, and stuff overseas comes quicker and is cheaper??? The often quoted " after sales service" argument is crap mostly see the above post for just one example in Australia there is mostly none. Do the homework specify what you wanted still where ever it comes from it might be wrong send it back OS or local.
I guess what i am saying and this is and from someone who only gets part via the mail as i live in regional Australia what is the argument forusing local guys If we all buy over seas whats the problem ? When I order CIP its here in days if its wrong send it back if its your fault its your problem if its theres there is some lee way given on postage usually if not the $ you save in the first place covers it.
The Aussie guys can't be doing it that hard any way they all seem to have 6 weeks off over xmas who do you think pays for that wish i could have that many holidays
.
Just my thoughts anyways. Mitchell

ancientbugger wrote:It's all about shopping around. I've been bitten by some (specifically one supplier!) and just never gone back and would never recommend him to anyone. On the other hand a few weeks back had exceptional service from Vollks and couldn't say enough about them the same goes for Just Kampers and Mick motors. Just never use the bad suppliers again but don't tar them all with the same brush.

Well said.

Vollks is a little excessive with freight on multiple orders but the service is tops. Just placed a big order with them. Just Kampers also give good service. Rod Penrose, just starting out with his web sight gives great advice and service.

For the odd stuff overseas is your best option but freight can be a killer.

Here's a thought.
Try local, if it's worth it and available, get it. If not, get it where you can.
If a business shits on you, tell them they have, if they won't come good, go elsewhere.
They get the message if you tell them they have a problem, often they realise and do their best to come good. If they don't, it's their issue not yours.
I, like a lot of you, run my own business. if a supplier doesn't measure up, I let them know, give them a chance to come good and if they don't, I find another supplier.
Same with my customers. If there's a problem, I do my best to fix it. If they don't pay, I talk politely with them. If they still don't pay, I quietly let all the other local tradies know to watch out for them.
I don't advertise, word of mouth, keeps me booked full months ahead.
Same with our VW parts suppliers. If someone on here says that they get good service from a supplier, then give that supplier a go. If someone has bad or no service from a supplier and you let us know, it's like the local watchout for these guys list.
Keep telling us who's good... they are the ones who earn customers.
Word of mouth is the best advertising.
My 2c worth

wombatventures wrote:Here's a thought.
Try local, if it's worth it and available, get it. If not, get it where you can.
If a business shits on you, tell them they have, if they won't come good, go elsewhere.
They get the message if you tell them they have a problem, often they realise and do their best to come good. If they don't, it's their issue not yours.
I, like a lot of you, run my own business. if a supplier doesn't measure up, I let them know, give them a chance to come good and if they don't, I find another supplier.
Same with my customers. If there's a problem, I do my best to fix it. If they don't pay, I talk politely with them. If they still don't pay, I quietly let all the other local tradies know to watch out for them.
I don't advertise, word of mouth, keeps me booked full months ahead.
Same with our VW parts suppliers. If someone on here says that they get good service from a supplier, then give that supplier a go. If someone has bad or no service from a supplier and you let us know, it's like the local watchout for these guys list.
Keep telling us who's good... they are the ones who earn customers.
Word of mouth is the best advertising.
My 2c worth

Seems like a strange idea, reward those who deserve to be rewarded ! Where did that idea come from. 😂🤪

9 weeks my order has been with classic..."yeah mate next shipment"...(if they ever pick the phone up)..pffft!....I let it go this long out of courtesy to do the right thing..

I need to move with my project can't afford for it to stall any longer......ordered with cip1.com..had it in a week... same with isp west & heritage....that says a lot about business......

I have had 4 orders delivered in the past 5 weeks( I should have ordered in one lot but kept wanting more stuff)
All from Pierside in the States, it usully takes 7-10 daus to my postbox from ordering.
Depending on size it might cost a bit more in postage but its worth it knowing I will actually get my order.

wombatventures wrote:Here's a thought.
Try local, if it's worth it and available, get it. If not, get it where you can.
If a business shits on you, tell them they have, if they won't come good, go elsewhere.
They get the message if you tell them they have a problem, often they realise and do their best to come good. If they don't, it's their issue not yours.
I, like a lot of you, run my own business. if a supplier doesn't measure up, I let them know, give them a chance to come good and if they don't, I find another supplier.
Same with my customers. If there's a problem, I do my best to fix it. If they don't pay, I talk politely with them. If they still don't pay, I quietly let all the other local tradies know to watch out for them.
I don't advertise, word of mouth, keeps me booked full months ahead.
Same with our VW parts suppliers. If someone on here says that they get good service from a supplier, then give that supplier a go. If someone has bad or no service from a supplier and you let us know, it's like the local watchout for these guys list.
Keep telling us who's good... they are the ones who earn customers.
Word of mouth is the best advertising.
My 2c worth

Now that's great value advice for just 2 cents

I ordered some parts from Das Resto and arrived in Sydney in 2 days..
Tough to beat that kind of service...

benny_acko wrote:I ordered some parts from Das Resto and arrived in Sydney in 2 days..
Tough to beat that kind of service...

I ordered some stuff off them and it took almost 12 months although it was promised many many many times that it was on the way.
M

Recently ordered some wheels through Vw heritage Uk, they were here within seven days, Will be ordering some more bits of CB performance soon, always prompt replies to emails/technical info. Vw heritage were good to deal with too, bit lacking in info though, but a lot of sellers/resellers are I guess. Freight was a killer but they were heavy steel wheels.