new beetle window probs

beetle_girly · 2005-02-02T10:35:08+00:00

hey people, I have a new beetle, and the other day, my passenger window (electric) was wound down, but wouldnt come up again...damn hey. anyways, i took it to my service guy, and he said the part is irrepairable...and will cost $850 to replace. the wire was all broken and torn, but apart from that, i dont understand much that happened. any help/opinions will b great... ta Clare

bugeyedbabe Wheres her VW heart on her sleeve

3,945 posts · joined Jan 2005 · 4 Feb 2005, 4:21 pm

#303272

do what my man does..

explain to the dealership that if they are unhappy to help you, you're willing to talk directly to the head office for them, but at that same time you will also be telling them about the very poor service you ahve received with them.

Apparently most places have to meet certain QA in order to be allowed to continue trading with the logos of the company. If one dealership gets too many complaints then its end for them.

But if the problem is VW australia itself, you got big problems.

try the whole forum thing, and if that fails, take the worldwide recalls to fair trading.

My sister however just threatens to place and add to sit under the company add in the paper, details her exoperience. Nothing mroe, nothing less. they always give her what she wants plus extras.

Me, I just ask nicely, with a smile. I research the stuff. If there were recalls on a car, the company is at liberty to advise all the buyers of the car. So a recall will sit somewhere for ur car, u just have to search for it. I had a Camry, and spoke to Toyota, and we got onto net and emailed Toyota, who responded with recall certificate.

My understanding is, the main company has to allow and pay for product recalls. They'd rather that than pay compensations to u later. SO maybe get onto VW overseas, give them the chasis and engine details, explain what happened, and they may issue with new certificate for recall. And they are obligated to issue recall certificate even if ur the fifth owner.

Cheers
d4

dubless. 🥲
🥷 And who the helled parked the Mitsubishi "Prancer" under my house??? 🥷

bugeyedbabe Wheres her VW heart on her sleeve

3,945 posts · joined Jan 2005 · 4 Feb 2005, 4:29 pm

#303274

Hi,

Did a search on the internet, and this address is the one given for the man who is head of product communications for Volkwagen AG(hey, they put it on the net, use it)

Hans-Gerd.Bode@volkswagen.de

Just explain the problem if it can't be sorted locally, and then see what happens.

d4

dubless. 🥲
🥷 And who the helled parked the Mitsubishi "Prancer" under my house??? 🥷

mscabrio Cabriolet Queen

2,308 posts · joined Jan 2004 · 4 Feb 2005, 5:26 pm

#303300

I found their contact details on the Volkswagen Australia web site ......

You could always turn up to VW shows with stickers on your car saying "VW lemon" or something to that effect. I have seen that before at a Melbourne show !!!!!

Or go on your local current affairs show ...... SHAME SHAME SHAME

🤘

pyr0 flame-on

4,457 posts · joined Mar 2003 · 4 Feb 2005, 5:29 pm

#303304

that old lady with the lemon stickers showed up at the nats like 3 years ago :P the car is all nice and shiney and every thing then you walk around the back and its covered in lemon stickers LMAO "alledgedly" the vw dealers would look at it back in the day cause she took it back so many times....

Founding member of the C'town Rat-Pack