Very pissed off at VW Shop.

Rural Baja · 2011-02-04T00:02:35+00:00

Without mentioning any names besides being a prominent VW Business west of Melbourne, i believe I have received a terrible degree of service. I ordered a Golde Ragtop Clip from them in early December, and with that ordered a new replacement Ragtop as "The other one with the clip is badly damaged." I forked out close to $1500 for this. The owner claimed that he will order the new canvas roof, that i paid $300 for, however later he rang back and said the colour I requested was not available in canvas, and he would order the one i wanted in vinyl. (Which would be half price) So after a few phone calls and that over the summer break, January rolled around and still the ragtop roof had not been shipped from the states (Waiting on some stuff to be custom made and would be sent over in one big shipment), so I asked the roof to be sent earlier so i would be able to get it in earlier. Upon arriving, the roof section was not too bad, and the vinyl top was in very good condition and didn’t need replacing at all. I proceeded to get the clip welded in, knowing that it would only be out of action for a week as i could get away with the original ragtop. Upon fitting it into the car, it was discovered that a piece was missing, the front bow which the ragtop wraps around at the front. I contact the business and said i need it by the end of the week. four days later I hadn't heard back so I contacted again to no avail, and instead a "I’ll have a look for it." Three weeks passed and many phone calls, it got to Monday this week. I contacted said business again to be told "We are just getting ready to finish it, should be finished by Wednesday." Wednesday rolls around only to be woken by a phone call stating "What piece did you want again?" They faxed through a exploded view of the ragtop clip, i pointed out what was missing, faxed it back only to be met by two people at the business stating it was with the roof when it was shipped, the followed by "I think i told you that piece was missing." After two more phone calls they admitted it was missing, and they removed it from a car at the business (maybe a customer’s car?) and i was contacted saying that the new ragtop had arrived. We organised it to be couried overnight to my address so that the car could be completed today for a car show tomorrow. Turns out, the business told me it was couried overnight but upon contacting the company it was sent on normal road freight and i will not get it until Tuesday next week. Meanwhile, my main car has been out of action for five weeks, and i have not been happy with the service from this business at all. The car is at the upholsterer and will be until next week, and I am still out of pocked $150 as they will not admit to the vinyl roof being half the price and by stating that it is the same price as the canvas roof. This is not my only issue I have had with the business, I bought a popes nose rubber off them with the claim that they were “The best place to source NOS rubber seals”, however it was too small in one corner and didn’t fit correctly. I was told that it was too bad as some don’t fit correctly. I will not be shopping at this business again. And as an endnote, for legal reasons, the name of the business should not be mentioned in any replies.

barls Administrator Causer of Chaos and Mayhem

9,476 posts · joined Jun 2004 · 8 Feb 2011, 9:16 am

#825364

pickstock wrote:im from two sides here

Im looking for consumer rights but i kniw how bad it can be for somone to go and say somthing whether its true or not

If this had been a member on the board then i honestly doubt the moderators would have complained you would be protecting other board members and then id think you could be accountable for a dodgy deal

BUT in response to everyones fights i have a suggestions (it should be in feedback) other than changing the rules how about a section to rate companies, like a questionare, just numbers no comments

as for members on here, you would probably find the thread suspended and both parties contacted and the incident investigated by one of the mods and then maybe a post would be allowed about it. this has happened before but most of the time its just a miscommunication.

“We all pay for life with death, so everything in between should be free.” Bill Hicks
the chaos project - click me

68AutoBug Beetle Restorer - Experience over 138\% - YIKES --

11,654 posts · joined Aug 2002 · 11 Feb 2011, 8:26 pm

#825877

abba wrote:With the Aussie dollar doing well I have been purchasing parts from the US. After all this is where the Parts Suppliers are getting most of them. I can pay for items online have them shipped here and delivered to my door in under 2 weeks. So far everything has been much cheaper than any local supplier. Any of my email questions are answered within next 24 hrs. The after sales service is excellent. I am very loyal and would love to give the local businesses my money. But as many above have mentioned this is why I wont anymore.

Many of the VW parts shops like CIP1 CB Performance All air cooled.net etc sell many times the amount of parts that the aussie shops do, so they can afford a good parts ordering system, and people to carry out all these tasks...

Many Aussie VW shops are a family affair....
some only Husband & Wife etc...
Some are only a one Man operation....

thats the problem...

LEE

- Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY---

68AutoBug Beetle Restorer - Experience over 138\% - YIKES --

11,654 posts · joined Aug 2002 · 11 Feb 2011, 8:29 pm

#825879

vwmad wrote:But there was 2 people here who had problems with them😁

I know three more,,,,

but I also remember reading on here about a beetle owner who was going mad about Her Mechanic as the engine had failed...
and the mechanic was the last person to look at it....
12 months before..... lol

Lee

- Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY---