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Bad service

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turboboy Seriously Crusin Dubber

117 posts · joined Sep 2008 ·

#902319
Howdy
Tell us about your bad experience when ordering VW parts.
I have had the pleasure of dealing with an Australian company who I have ordered parts a year ago and they still cant get it together just to get some wheel washers.
Hundreds of email ignored and countless phone calls
The other experience with the same shop prior to this took over 18 months to get an order , and that took stuff been sent back to forth to the eastern states from WA a couple of times and they still got it wrong.
😠

donn Wolfsburg Elder

3,515 posts · joined Nov 2005 ·

#902321
You waited 18 months ! then dealt with them again ?...........................
I dream of a day when a chicken can cross a road without being asked for it's motive!

grogy Custom Title Time!

1,000 posts · joined Aug 2007 ·

#902322
pm me their name to c if i had the same deal with them [ cause i have with 2 buisness for diff reasons. one still has my money after nearly a year and i have nothing

turboboy Seriously Crusin Dubber

117 posts · joined Sep 2008 ·

#902323
Yeh it was a cross over thing between the two and it was said things wouldnt be like that again

LUFTMEISTER Veteran Volks Folk

2,041 posts · joined Jul 2005 ·

#902348
I had a problem, but it was fixed by a professional business that cared about its customers. If this business does not fix its mistakes then it is doomed to failure. It is easy to get a bad reputation in a small community like the VW community. Hope it works out for you. Cheers
Customer service is not dead in Australia.

Always after HAZET & MATRA & VW factory tools

1916baja Custom Title Time!

1,990 posts · joined Sep 2007 ·

#902352
Depends how much cheaper the their parts are compared to the competition.... I know i have vowed never to order from a certain place again but i'm sure i will due to the price they can offer on most parts. Do i dare say we probably all know who the supplier is... 😂

turboboy Seriously Crusin Dubber

117 posts · joined Sep 2008 ·

#902357
I could have got it from the US but I though I would support local business

bugmaniaar Officially Full-On Dubber

295 posts · joined Jun 2011 ·

#902374
If i could guess the tattslotto numbers like i can guess who you are talking about i wouldn't be driving a 63 bug.
And yes there prices are good,so i continue to order from them if i'm not in a hurry to get them..😵‍💫

smithy68 Wolfsburg Wizard

419 posts · joined Oct 2010 ·

#902380
I think everyone has had bad experiences with the business we are talking about, and because of that I now just order from the states, it usually works out the same with postage anyway.
I know I am not supporting local, but what choice do you have when the service is as bad?
Have Vintage VW ever thought of going online?

h fractals - an ever changing lifestyle

7,671 posts · joined Feb 2005 ·

#902386
bad service is almost everywhere
really.. are u that surprised?
this has been done n done n done.. yawn
fractal geometry; the inner most limits of mind altering abuse

Fantasy http://seventhchronicle.com

Z = Z2 + C1/r = 1/0 = infinity

Barrels www.barrelman.com.au

VW Workshop - aircooledgarage.com.au
allcooled.com.au

1916baja Custom Title Time!

1,990 posts · joined Sep 2007 ·

#902387
I think www.rodpenroseracing.com.au is going to be good, I have ordered parts over the phone from rod before and recieved them literally the next day! he also sells good gear and knows what he is talking about. And i know he genuinly gives a shit about his customers. Hell, i've only met him in person 2 or 3 times over the years and he remembers my name every time and always asks how my car is going and what ive been doing with it... and is actually interested.

ancientbugger Custom Title Time!

1,986 posts · joined Mar 2004 ·

#902451
If you have bad service then just don't use them again no matter what their prices, it's no good being cheap if you don't receive the parts on time. I use Just Kampers and have now for some time and have had no problems whatsoever so as long as I get the same sort of service I will continue to use them.

TorxKiwi Officially Full-On Dubber

231 posts · joined Jun 2011 ·

#902467
Is eveyone elses parts arriving 'next Tuesday or Wednesday'? Must all be in the same container ..........
"Ownership of a Beetle is not a destination it is a journey."

1916baja Custom Title Time!

1,990 posts · joined Sep 2007 ·

#902470
Ha ha! Yeah I've been there..... No problem mate!

bugmaniaar Officially Full-On Dubber

295 posts · joined Jun 2011 ·

#902497
Should have it next monday mate..........haaa🙄

beetle_nut Wolfsburg Wizard

465 posts · joined Jan 2012 ·

#902531
Hey guys can some one let me know what supplyer u talken about.so i dont buy frm them.iv had problems with a place aswel but i dont think its the same place.

vw54 Administrator Always Waiting 4 Friday

16,723 posts · joined Aug 2002 ·

#902543
Have Vintage VW ever thought of going online?

they have been online for over 30 years

just pick up the phone line and dial the number 2 easy for service
I read it on FACEBOOK so it must be true


http://forums.aussieveedubbers.com/viewtopic.php?tid=91278&page=1#pid848630


http://forums.aussieveedubbers.com/viewtopic.php?tid=63561&page=1#pid624099


http://forums.aussieveedubbers.com/viewtopic.php?tid=4832&page=1#pid452603


http://forums.aussieveedubbers.com/viewtopic.php?tid=60650&page=1#pid574409

TorxKiwi Officially Full-On Dubber

231 posts · joined Jun 2011 ·

#902560
Beetle_nut, PM sent
"Ownership of a Beetle is not a destination it is a journey."

mackaymanx Custom Title Time!

1,611 posts · joined Jan 2006 ·

#902573
vw54 wrote:
Have Vintage VW ever thought of going online?

they have been online for over 30 years

just pick up the phone line and dial the number 2 easy for service
I think even a basic list of what they stock and for what would be helpful to have on their website.
Quote of the week
"Do I wish to send them to you again, nope, no interest can't be bothered really, to much hassle for little or no return."

[IMG]https://www.vw-mplate.com/mplate2-18600.png[/IMG]

turboboy Seriously Crusin Dubber

117 posts · joined Sep 2008 ·

#907994
Still waiting

68AutoBug Beetle Restorer - Experience over 138\% - YIKES --

11,654 posts · joined Aug 2002 ·

#908050
vw54 wrote:
Have Vintage VW ever thought of going online?

they have been online for over 30 years

just pick up the phone line and dial the number 2 easy for service

I never ring for parts..

I always email or look at websites...

"On Line" doesn't mean a telephone these days...

I have bought from Vintage over the years so maybe they do have a computer for emails??

LEE
- Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY---

matberry Moderator Go hard or go home

8,114 posts · joined Mar 2006 ·

#908052
I call Vintage. Right parts every time and better service than you can imagine
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE

ancientbugger Custom Title Time!

1,986 posts · joined Mar 2004 ·

#908100
Well I rang Mick Motors on Wednesday and the parts arrived Thursday, you can't get better than that other than going into the shop! So it's Micks if I need it urgently, Just Kampers if I want to wait all of two days and CIP if I just want the bits and don't mind waiting a week🙂

matberry Moderator Go hard or go home

8,114 posts · joined Mar 2006 ·

#908121
You can buy crap quality nearly anywhere. I call Vintage if I don't have it in stock myself.
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE