| [ Total Views: 701 | Total Replies: 17 | Thread Id: 100215 ] |
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 thebullfrog
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| posted on December 19th, 2012 at 09:25 PM |
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Shipping and customer service
Hey, this is sort of a rant and also to see if anyone else has had the same issues when shipping from america.
I usually get everything from the states through airkewld or through CIP1 (great shipping times once dispatched-that is normally a day or two),
however, neither had the part i required. So i ordered the axles on the 5th from another major player over there and recieved the confirmation email
as per standard response.
I paid for USPS priority mail international ( $63), as i needed it asap.
So here we are today and i still havnt recieved any tracking numbers or anything to say its even been sent. I have contacted them, no reply.
What can i do?
Jeremy
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 matberry
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| posted on December 19th, 2012 at 10:57 PM |
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wait......... 
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
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thebullfrog
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| posted on December 19th, 2012 at 11:55 PM |
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| Quote: | Originally
posted by matberry
wait.........
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15 days and I havnt heard a peep or a hoot.
I ordered other parts days later and they arrived a week ago.
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ragged
A.k.a.: David
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| posted on December 20th, 2012 at 12:08 AM |
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It should arrive shortly. USPS priority mail international may be priority for a mail service, but they are an economy service for parcels. If you
wanted it faster you should have gone for a courier service such as DHL
Cheers Dave
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nils
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| posted on December 20th, 2012 at 04:47 AM |
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They may have gone on xmas holiday, might be waiting till the new year
Quit calling rust patina
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bajachris88
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| posted on December 20th, 2012 at 06:30 AM |
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Alternatively, the parts could be on back order. If you can't get in contact via email, maybe a brief international phone call is in order. Be sure
to work out what time it is there when you ring
(ô_!_/ô) (ô_!_/ô)
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cam070
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| posted on December 20th, 2012 at 06:41 AM |
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I'd be getting on the blower.
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vwo60
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| posted on December 20th, 2012 at 07:58 AM |
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If you want the parts straight away use UPS, i just ordered a shipment from CB performance using USPS and do not expect to see them until the new
year.
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 vw54
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| posted on December 20th, 2012 at 07:59 AM |
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one word xmas
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thebullfrog
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| posted on December 20th, 2012 at 11:38 AM |
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| Quote: | Originally
posted by nils
They may have gone on xmas holiday, might be waiting till the new year
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Surely they didnt go on holidays on the 5th though!
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thebullfrog
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| posted on December 20th, 2012 at 11:40 AM |
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| Quote: | Originally
posted by vwo60
If you want the parts straight away use UPS, i just ordered a shipment from CB performance using USPS and do not expect to see them until the new
year.
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I found UPS slow last time i used it- i dont unerstand the difference between the two, also that there tracking was bad.
When did you place your order, mine is coming from the same place.
I would have thought that i would have received something other than an invoice, its been 15 days now after all.
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vwo60
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| posted on December 20th, 2012 at 01:14 PM |
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UPS is a private shipping company and USPS is the post.
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SebastienPeek
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| posted on December 20th, 2012 at 01:25 PM |
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May I ask what parts you ordered and from whereabouts?
You may not see them until 2013 if they are yet to send you a tracking number and what not.
Others are also right in saying they may be on back order, however that is poor customer service with them not informing you of said issue.
Hopefully you get the parts soon!
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thebullfrog
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| posted on December 20th, 2012 at 02:33 PM |
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sway away axles from CB performance
I'm more then fine if there has to be a back order etc, but i would have like to have known about it
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SebastienPeek
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| posted on December 20th, 2012 at 02:47 PM |
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You'd think someone like CB would be good when it comes to updating their customers with information they require...
Might just need to give them a buzz and kick them into gear.
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vwo60
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| posted on December 20th, 2012 at 03:24 PM |
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It is as simple as a email to them to sort out the problem, best service i have had is from them.
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vw54
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| posted on December 20th, 2012 at 05:12 PM |
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no not the shop on xmas break
the US postal service
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matberry
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| posted on December 20th, 2012 at 06:35 PM |
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Problem with CB, I've had them take over a week to answer emails, more than once too. I'd say the parts are on back order.
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE
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