| [ Total Views: 1744 | Total Replies: 37 | Thread Id: 76986 ] |
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 silver
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| posted on June 4th, 2009 at 06:06 PM |
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New Gti on tow truck
My new GTI has broken down
started last night with intermitent cutting out. It would start again but would not maintain revs and kept stalling ..so Volkswagen assist has had it
towed to liverpool Mcgraths Volkswagen
I have been told by the service manager that dirty fuel has caused a fuel pump malfunction and it has to be replaced along with a fuel filter and a
tank clean ...
My current 2 air cooleds have never been on a towtruck and 32 years of aircooled rides only once have I needed a towie (for a thrust bearing)
Is this my welcome to the watercooled world??????? 
Keeping it real !
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colonel mustard
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| posted on June 4th, 2009 at 07:12 PM |
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probably not. but dirty fuel is killing all sorts of stuff at the moment. (my mates 70 with kadrons died on the highway last week).
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 Bizarre
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| posted on June 4th, 2009 at 07:53 PM |
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I think that is code for "not covered by warranty"
I would want some serious proof about that one
Futue te ipsum!!!
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colonel mustard
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| posted on June 4th, 2009 at 07:59 PM |
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Ah, i just re-read the original post, then your post Biz.
Why should that be covered by warranty?? Bad fuel is not the manufactures problem... However the filter should do its job - yet you need to read the
service centers policy about parts. You would probably have a hard time getting this under warranty, and it may be more of an insurance thing.
But definatly ask to see the pump and the filter etc. and ask to see the fuel... its probably been "tipped out" hahaha. (hopefully into oil drains
if they are truthful, but more likely into a mechanics car...)
Just telling you what I have seen...
Hope your back on the road soon.
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Bizarre
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| posted on June 4th, 2009 at 08:04 PM |
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The olny cars i have heard that have troule with "dirty fuel" are 40year pld VWs that the ownders have run the tank dry on and the crud from the
tank - not the actual fuel - has clagged it up.
This car would be lucky to have 1,500km's on it so it aint crud from the tank
Whatever - Silver will sort them out 
Futue te ipsum!!!
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silver
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| posted on June 4th, 2009 at 08:54 PM |
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reading and ringing around I have discovered that there is an issue with the fuel pumps in mk5 gti's, so they have a history of failing!
and rather than a recall they have opted to replace when they malfunction. very Disappointed the fuel filter doesn't work
also as the dealer supplied me with a full tank when I took delivery there is reasonable doubt that this was not my fault
this better be warranty.
I have not thrown out the old carpet roll yet
Keeping it real !
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polak
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| posted on June 4th, 2009 at 09:53 PM |
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there is some pretty shocking fuel out there, also im not sure how the pump is set up in a mk5 gti, but if its an intank like in a commodore, the
filter is after the pump, all it has is a little piece of gauze at the pickup so it basically sucks up anything in there. i did my mates fuel pump in
a VS commo and then 2 weeks later it failed again, it wasnt crud in the tank as we flushed it clean (also was only a new tank as he had a rear ender 6
months prior) but when we pulled the pump out, we cut it open and there was heaps of muck in it...... he used to fill up at all the little cheap
servos.... doesnt anymore
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dAVo
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| posted on June 4th, 2009 at 10:55 PM |
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I'd be demanding warranty. It's probably some BS with the computer or something and they don't wanna take responsibility.
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mickmick
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| posted on June 5th, 2009 at 09:09 AM |
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Good luck with it all Silver. I would kick up a hell of a stink about the dealer putting a full tank of something in it also.
I always wanted the GTI but not so sure now, i guess i'll stick to my 68 Beetle.
Now taking donations to help make a Beetle healthy again |
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colonel mustard
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| posted on June 5th, 2009 at 09:50 AM |
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| Quote: | Originally
posted by mickmick
I would kick up a hell of a stink about the dealer putting a full tank of something in it also.
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Dealerships always put in a full tank on delivery. its usually part of the agreement, and just common courtesy.
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Craig Torrens
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| posted on June 5th, 2009 at 07:54 PM |
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should have bought an Mitsubishi EVO.................the only problem I have had with mine is keeping it under 150kph !
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JVLRacing
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| posted on June 5th, 2009 at 08:36 PM |
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| Quote: | Originally
posted by Craig Torrens
should have bought an Mitsubishi EVO.................the only problem I have had with mine is keeping it under 150kph !
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......R32 does that easy!
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Craig Torrens
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| posted on June 5th, 2009 at 09:45 PM |
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yeah when the fuel pump works ! 
Silver,hope they fix it under warranty for you............................if not then take it else where as a dealer will charge a bomb in labour.
hey JVL what came 1st,2nd and 3rd at the Bathurst 12hr ?
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JVLRacing
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| posted on June 5th, 2009 at 10:41 PM |
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| Quote: | Originally
posted by Craig Torrens
yeah when the fuel pump works !
Silver,hope they fix it under warranty for you............................if not then take it else where as a dealer will charge a bomb in labour.
hey JVL what came 1st,2nd and 3rd at the Bathurst 12hr ?
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cant argue that sir! but in 04 who won Production showroom and was added weight to hhmm?......also check the EVO on my105.com
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XXX-1.8T
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| posted on June 5th, 2009 at 11:14 PM |
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Out of all the VAG watercoolers ive had over the years ive never had this problem. I have also heard the Mk5's do have this problem but im sure they
will cover it under warranty. If not sue the petrol station you got the fuel from.
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 helbus
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| posted on June 5th, 2009 at 11:22 PM |
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So my Beetle with no fuel filter fitted since 1970 has been pretty lucky then.
I have ony used tow truck two times for breakdown in 15 years of VW's. Once for flat tyre with no spare (RACV totalcare) and another time for crapped
waterpump in Subaru engine. No digs at me for water cool issues I see them coming already.
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dAVo
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| posted on June 5th, 2009 at 11:45 PM |
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| Quote: | Originally
posted by helbus
So my Beetle with no fuel filter fitted since 1970 has been pretty lucky then.
I have ony used tow truck two times for breakdown in 15 years of VW's. Once for flat tyre with no spare (RACV totalcare) and another time for crapped
waterpump in Subaru engine. No digs at me for water cool issues I see them coming already.
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this is why i love old motors with no water. 90% of the time you can get it runnin again if you break down.
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type3lover
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| posted on June 6th, 2009 at 12:29 AM |
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30%? Quid Pro Quo Dr Silver....lol
Sounds like they are trying to avoid liability...and save a few bucks...actually sounds like bullshit. If it's under warranty then it's their
fault.
Who's to say that one alleged tank of dirty fuel would cause the pump to fail? And who says it wasn't their 'complimentary' tank of fuel that
caused it?
I'd look for others that have had similar failures under warranty.
Do you know any good Jedi mind tricks?
Keep the bastards honest!
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Euro_67
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| posted on June 6th, 2009 at 08:01 AM |
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Surely the Dealer will repair it under warranty. They get paid for the work & parts by Volkswagen Australia. Its not like it is going to cost the
dealer anything to repair it, and they get good PR out of by way of a happy customer.
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1303Steve
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| posted on June 6th, 2009 at 09:04 AM |
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Hi ho Silver
Send them this topic, it may change their mind about customer relations.
Steve
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polak
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| posted on June 6th, 2009 at 09:12 AM |
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| Quote: | Originally
posted by Euro_67
Surely the Dealer will repair it under warranty. They get paid for the work & parts by Volkswagen Australia. Its not like it is going to cost the
dealer anything to repair it, and they get good PR out of by way of a happy customer.
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only prob with it is, if VW aust. deem it to be from a dirty batch of fuel and not from a manufacturers fault in the pump, then either the dealer or
customer are then responsible to wear the cost. now from what i can see its clearly not your fault and if its the dealers fault then they will try and
weasel their way out of wearing the cost as vw Aust will not be paying for the parts and labor.
i work in a ford dealership at the moment, and if its one thing that works well, its a hissy fit, if they try and jab you with the cost of it, i
would go off, speak to all the higher powers and go off at them too, soon enough they will want the problem to go away and just do what you want.
Another way to get some action, is to write a letter/email to their customer care department, that way all the big bosses get their asses kicked too
and things get done much quicker.
adam
VW - helping put oil back into the ground for over 60 years
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amazeer
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| posted on June 6th, 2009 at 07:49 PM |
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If its small enough to go through a fuel filter then it shouldnt have any problems getting through a fuel pump!!!!
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silver
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| posted on June 6th, 2009 at 08:42 PM |
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The car is only 8 tanks of fuel old and 6 of them were put in by McGraths this will be interesting
Keeping it real !
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Joel
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| posted on June 6th, 2009 at 08:53 PM |
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| Quote: | Originally
posted by colonel mustard
Dealerships always put in a full tank on delivery. its usually part of the agreement, and just common courtesy.
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you worked at mazda too long
theyre good like that, the clunking in the boot when we brought ours home was actually a bottle of bubbly rolling round in the boot, and the car was
put right in the center of the show room
but not all dealerships are like that
a mate picked up his new falcon a few months back and barely made it to the servo down the road, and ive heard that kinda shit happend to other people
as well
there was a big thread of people whinging about it on boostcruising with all breeds of cars including one BMW
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colonel mustard
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| posted on June 6th, 2009 at 09:03 PM |
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^^^ what do you mean by that???
I actually went back yesterday for the first time in 6 months to drop off some uniforms - I'm so glad I left, best choice I have made in a long time.
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Euro_67
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| posted on June 6th, 2009 at 09:32 PM |
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| Quote: | Originally
posted by silver
The car is only 8 tanks of fuel old and 6 of them were put in by McGraths this will be interesting
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Why 6 tanks by the dealer ?
What i was trying to say earlier is VWA fund the warranty, and would only know about the possibility of dirty fuel if the dealer informs them. The way
I see it, the dealer has no gain in telling VWA it might be caused by dirty fuel, it will just put them in the middle of a dispute between a customer
and manufacturer/importer.
Given there is talk of the fuel pump failing prematurely on the web, I reckon they will just swap it out under warranty.
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Joel
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| posted on June 6th, 2009 at 09:47 PM |
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| Quote: | Originally
posted by colonel mustard
^^^ what do you mean by that???
I actually went back yesterday for the first time in 6 months to drop off some uniforms - I'm so glad I left, best choice I have made in a long time.
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i just mean mazda usually look after their customers pretty well compared to most
dad has had mazdas for over 20 years now
and im just cheap, i buy mazdas with ford badges
nissan service is pretty good to but i hate dealing with ford here, which is why i went to mazda for parts till they shut down a few months ago
having had various company cars with old jobs i had to deal with the local nissan, mitsubishi, toyota and ford dealerships
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silver
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| posted on June 8th, 2009 at 05:04 PM |
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The Result
$1008.00
new fuel pump filters and labour
I was given a specimen jar of my dirty petrol and shown/given the old pump (the filter in the pump was black)
the fuel looked like pond water in the bottom of the jar
So as the car was a demo with about 2k on it the dealer would have put 5 tanks of fuel in it
on delivery they put another tank in it (6)
I have put two in it .
I was low on the tank when the problem happened (I was seeing how many K's a tank I was getting (450))
so the first time I run it low it screws the fuel pump
The owner of the local service station has not had any problems with his fuel (BP) and my three other cars have all been fine
I spoke to 3 local mechanics and they have not had any dirty fuel repairs from the BP
I am going to consult with MTA tomorrow and fair trading I suppose
I think maybe a shared liability with the Dealer would be a fair outcome as there is reasonable doubt it is not solely my fault
not in his opinion
When I collected the Car after the repair The dealer put half a tank in it........ OH NO!
I have sent this link to VWA
Keeping it real !
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helbus
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| posted on June 8th, 2009 at 06:29 PM |
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The question I would ask.
Are the filters there to protect the pump and injectors?
Answer no! - No point having them. Why am I paying for filters to be fitted to the new car?
Answer yes! - Then new questions. Why am I replacing a pump so early? Is it warranty? OG filters failed?
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1303Steve
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| posted on June 8th, 2009 at 11:40 PM |
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Hi Silver
I use the same BP servo as you, Ive never had a problem.
Steve
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