| [ Total Views: 1514 | Total Replies: 28 | Thread Id: 79028 ] |
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 Nickster
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| posted on September 13th, 2009 at 03:00 PM |
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Parts suppliers, what's the story??
To all you parts suppliers out there in Australia - what's the story!?! I've tried several over the last twelve months and to be honest have
received very average customer service!
An example is the lack of response to email requests for pricing - When I have received responses they've been one liners giving me short sharp
responses and no answers to my questions.... I've contacted a few in person and left requests for parts and have ended up chasing them four or five
times - Anyone would think they don't want my business! Is it because I have an 'older' car that parts are harder to get?
Also why bother putting an online store up if all your pricing says 'Contact us for pricing'!
Geez my restoration motivation has dropped, it's just too hard!
Dealing with private sellers in Oz is good. eBay sellers and VW parts suppliers in the US and UK is easier than here too, which is kinda wrong, I
wanna buy from Oz suppliers!
Has anyone got any good experiences to share and restore my restoration motivation??
1962 Deluxe Beetle
1970 Low Light Microbus
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djnee
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| posted on September 13th, 2009 at 04:15 PM |
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| Quote: | Originally
posted by NicksterAlso why bother putting an online store up if all your pricing says 'Contact us for pricing'!
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[whinging pom]
I must admit that if there's one thing that really bugs me over here it's gotta be online stores with "phone for pricing"!
It really isn't that hard to keep website pricelists up to date...and i reckon the amount of sales shops lose because online items aren't priced has
gotta be quite substantial. The amount of stuff i impulse-bought when i lived in the UK was huge...especially after consuming much alcohol at 1am on a
Sat evening!! But that's when i like to buy stuff and browse stuff...so annoying having to then wait for Monday just to get a price, so i'm more
likely to jump on Ebay and try and bag it from there. I deffo reckon these stores lose out to those kind of purchases.
But i guess i have been spoilt with up-to-date online stores in the UK so it may be unfair of me to expect the same here?
As for unanswered emails from stores...unheard of in the UK as they are literally fighting for your business. Can't see why anyone could have an
excuse for not getting back to you within a few hours at most.
[/whinging pom]
Having said that, the actual service from the few places i have used so far has been top notch, with fast delivery and great phone manner...so online
price lists would be the icing on the cake! Sort it out guys...this is 2009! 
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bajachris88
A.k.a.: Chris Leete
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| posted on September 13th, 2009 at 04:17 PM |
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I agree!
(ô_!_/ô) (ô_!_/ô)
69' baja: kombi box, thing spindles, irs, disc front, type 3 rear drums, 2 inch lift kit, 31x10 rears. 
New engine in process: 94mm p&bs, 74mm C/w chomol Crank, 35.5x39 SP heads, turbo. Wierd combo, hopeful torque monsta! |
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desh
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| posted on September 13th, 2009 at 04:22 PM |
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In the last week I have emailed two of the Australian forum sponsors with queries on availability of a particular item and have had a response within
24 hours,
I am working out a few items I need at the moment, which WolfsBurg West seem to have, they seem to have an easy to follow website, it is USA based
though....
http://www.wolfsburgwest.com/
--------------------------
Kind Regards
Des
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alien8
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| posted on September 13th, 2009 at 04:24 PM |
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Hey mate, I noticed your on the northside. Take your list into Mick Motors. I am sure they will help you out if your standing in front of them.
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pod
A.k.a.: paul mrvw061
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i`ve got to finish this thing one day
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| posted on September 13th, 2009 at 04:33 PM |
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well since having my kombi to do i've been using The Bus Stop , he has prices on his site as well as pictures to see if its the right part , can
order and pay online and its dispatched the next day , even when the wrong part was supplied , one email and the right part was on its way before the
wrong part was sent back...
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 Yogie
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| posted on September 13th, 2009 at 05:40 PM |
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I have spent probably 20k in parts on a couple of restorations over the last couple of years and none of it has been with Aussie shops. I would
prefer to buy from here but I do my shopping after hours and don't have time to work, restore a car AND wait on a telephone or call in to a shop for
parts pricing.
I have said it before on this forum that our shops need to get pricing and availability of parts on to a website. I am still waiting and don't hold
my breath for it. Lots of people will get on here and say the owners are too busy to answer emails or just phone them or other similiar excuses.
Bottom line is, if it is not easy to buy from them, I will buy from companies that do make it easy. Of all the parts I have bought, due to excellent
descriptions on the website, only one was the wrong part. That part that was wrong, the company sent the correct part at no cost and let me keep the
incorrect part. Excellent customer service.
These shops must feel they are doing enough business to not need an internet site that works. I am happy to oblige them by not buying form them.
Yogie
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Pumba
Veteran Volks Folk
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| posted on September 13th, 2009 at 06:25 PM |
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I must agree with you paul,roy at the bustop is good with customers,something the others should learn????
69 Beetle
66 Beetle
56 Beetle
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Scarab
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| posted on September 13th, 2009 at 06:32 PM |
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I tend to agree guys.
I checked out a stores website recently (it will remain anonymous), there was little information of what was available and ZERO pricing. They had
been recommended to me by another supplier, so I thought I would give them the opportunity to win my business, and consequently sent them an email
with a list of items that I was looking to purchase.
24 hours went past.....no response, 48 hours went past.....no response, i then decided to make a call (during working hours, when I should have been
working for my employer, not myself) and I felt like I was bothering the person on the other end of the line. They seemed very rushed and had little
time to chat to me about my requirements.....I made the decision there and then to not use them at this point in time, I may still use them for other
items in the future. I finally received the answer to my initial email enquiry a week later....with only half my questions answered!!
I have worked in spare parts for the last 10 or so years, unfortunately not in VW parts  , and if I treated my clients the way I was treated, i wouldn't have a job!! Just because the people
that run these stores are generally the owners, doesn't mean that they are able to treat prospective customers like rubbish. I sell truck parts and
engines as my 9-5, and consistently have to track down every enquiry, every lead, every prospective customer, to ensure that I am doing the right
thing by my clients, ......and my employers!
Come on guys, lift your game, just because you have a captive market, doesnt mean you dont need our business! We want to buy....Australian, not
American.
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grumble
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| posted on September 13th, 2009 at 07:43 PM |
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I don't use online acccounts but I purchase all of my parts on a daily or weekly basis as I need them for stock or jobs over the phone.This way you
can get all of the information on stock availability and pricing,the parts are despatched and as long as the couriers are in the right mood they are
supplied overnight.I have quite a few regular suppliers in several states (Australian)who are great.
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Andy
Son of Jim - Creator of Good
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| posted on September 13th, 2009 at 08:06 PM |
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I would tend to agree to the theme most have mentoned above.
I would like to add my own grip though. Quality parts!
There seems an increasing trend to stock and sell the cheapest part availabie to satisfy the market.
As some one who likes to drive his VW's and expects them to be as reliable as when they left the showroom floor (or better!), I need quality parts to
make that happen. I have found this difficult to not only source, but to get decent advice on what to buy.
It only takes one cheap nasty set of points or fuel fump re-build kit to ruin a nice family holiday.
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66deluxe
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| posted on September 13th, 2009 at 08:24 PM |
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Yep i been using the local northside brizzy shop for years and never always happy but its convenient and on the way home from work, the best place
overseas i have found is aircooled.net always great service and quality parts, then for my type 4 stuff the type 4 store, but he's now a good friend
of mine. CB performance has what we need but their international shipping prices are just FUCT. I have recieved parts from the USA quicker than i
have ordered parts from MElbourne and i ordered them the same day. Anyway enough rant.
Damo.
This is my Volkswagen, there are many like it, but this one is mine. Without me my Volkswagen is useless, without my Volkswagen, I am useless.
61 Karmann Ghia 2110cc type1 w Los Panchito's
66 Deluxe Beetle 2270 type 4
10 Subaru WRX Impreza
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Pumba
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| posted on September 13th, 2009 at 09:16 PM |
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| Quote: | Originally
posted by grumble
I don't use online acccounts but I purchase all of my parts on a daily or weekly basis as I need them for stock or jobs over the phone.This way you
can get all of the information on stock availability and pricing,the parts are despatched and as long as the couriers are in the right mood they are
supplied overnight.I have quite a few regular suppliers in several states (Australian)who are great.
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If your buying parts on a daily basis from these dealers,i think you would get a better service than people who only buy parts when they need
them??????/
69 Beetle
66 Beetle
56 Beetle
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spdterence
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| posted on September 13th, 2009 at 09:46 PM |
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Yes I must admit it is quite interesting. However I would say that in Oz relationships mean alot. Make the time to get to know one or two of them well
and I am sure they will look after you. It seems here that selling stuff is not strictly a one way street - if you get my drift.
Smile - It confuses people 
Today:
Aussie 69 IRS pan Brazilian curves
1916cc of Stans magic
Fat boy stainless extractors
Craig & Tims 3 bar stiffy
Tomorrow
Cooookies
Better brakes |
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grumble
Son of Jim - Creator of Good
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| posted on September 14th, 2009 at 08:49 PM |
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| Quote: | Originally
posted by vwmad
| Quote: | Originally
posted by grumble
I don't use online acccounts but I purchase all of my parts on a daily or weekly basis as I need them for stock or jobs over the phone.This way you
can get all of the information on stock availability and pricing,the parts are despatched and as long as the couriers are in the right mood they are
supplied overnight.I have quite a few regular suppliers in several states (Australian)who are great.
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If your buying parts on a daily basis from these dealers,i think you would get a better service than people who only buy parts when they need
them??????/
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Some weeks/months i don't purchase anything,I use/sell parts from my stock,obviously I run a trade account but by the same tokenI have been in
several of my suppliers shops at various times and the staff do not know me from a bar of soap and get the same service,perhaps if people use the
phone and talk to the staff they can get some sort of service rather than just say locals don't want to serve me and purchase from overseas.My
overseas experience was not good so I will keep buying from Australian suppliers who give me good service and quality parts. Cheers Les
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FROSTY
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| posted on September 14th, 2009 at 09:07 PM |
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I remember when Volksrestore were around....them were the days....if they didn't have it they would get it for you and they were more than happy to
give you advice too.
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grumble
Son of Jim - Creator of Good
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| posted on September 14th, 2009 at 09:35 PM |
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Just out of interest have any of you people tried Tooley Imports in Hornsby,they have been around for over 40 years and were one of the original VW
parts/accessories importers they have supported Vw events in the past and have an excellent range of parts.Micks Motors in QLD and BME in Victoria are
also good suppliers.There are many others that have been around for years other than the newbies who do big flashy ads.
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STIDUB
Custom Title Time!
Over it.
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| posted on September 14th, 2009 at 10:26 PM |
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some shops, difficult to deal with definately
shipping, yup thats post/couriers though, i had my L&D housing(canada) 3 days before my wheels (sydney) ironic isnt it?
other shops, awesome at least when you go in, that said i save up & spend a wad of $$$$ each time, theres a reason VVDS & V-Force are
mentioned in my sig, their websites are crap/dont really exist currently but both have bent over backwards to give me the best bits, after asking what
im doing, & ive been more than happy with the service, advice/encouragement, AND price, other places im sick of dealing with as they dont
understand what im looking for 1/2 the time & then the only options they have is a brazillian/mexican heap of shit & if i want german etc its
going to cost me 100000s more & take a month to get it into the country, blow that i want it when i want it & a quality version, that said if
ANYONE has found decent elephant foot light assemblies that werent the $300 each ultima editions id love to know about it, cant justify that much just
for lights that are hideous anyway at this stage.
ive had similar issues with places from the USA too, unanswered questions, weeks to respond, its the reason i went RJES over his competitor, & now
dealing with another supplier in the USA for another part, im polite, thank them for prompt service & so far its been a pleasure
if i can give ONE peice of advice to people looking to buy anywhere, make a list, save up for it, buy alot at once, know what you want & ASK for
the best quality option you can get IF you can afford it/source it, its easier to deal with you from a businesses point of view
kudos to those businesses that have awesome customer service & are happy to answer questions about their products, i have my chosen suppliers
& am VERY happy to not have the convenience of local shops because the quality/service outweighs the inconvenience 10 fold.
i hope my sharing of experience helps others with issues, if anyone wants specific info on prospective businesses just ask, im as honest as they come!
Volkswagen Drivers Club of Queensland - member
STIDUB - yep its still a work in progress
Vwdcq club car racing/ and crashing while my bug isn't finished.
The above are personal views, no more, no less |
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T-34
A.k.a.: Mick
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| posted on September 15th, 2009 at 12:54 AM |
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I'm an ex POM, and if were' talking about comparisons with UK suppliers / businesses, then I agree, there IS a big difference. I too have been
frustrated at many of the same issues mentioned here.
But, for me, the way I now tend to look a it, is that the delay in response, and the apparent 'lack of interest' I've experienced with some, is due
to the same reason that I love Australia so much. Basically I love the place because it is so laid back - this, for me, is Australia's best quality -
but it's also the reason for the laid back customer service. I usually just accept that this is the way it is, and I can't have it both ways.
Give me a laid back Australia any day of the week over UK style customer service.
That said - i did decide a while back that I would put my contacts in the UK to good use and start importing parts - good quality stuff from VW
Heritage, SSP, Classicfab, TMI etc. engines, panels, trim - basically anything available through VW Heritage or SSP. I was prepared to front the cash
to bring a container full of stuff over - both as a cost cutting exercise for my own restos, and as an investment for my company, which had a bit of
surplus of cash to invest. I decided that I could buy in bulk, get a good discount and pass the savings on whilst still turning a profit. Everyone's
a winner - so to speak.
I didn't ask here on AVD, but did enquire elsewhere if people would be interested, and what parts they wanted, and the response I got was much less
than favorable. It seems even trying to do a good turn is not good enough for some.
STIDUB - unfortunately my experience with trying to get this setup has meant that I am now longer interested to do this for others, but you can buy
elephant foot lights for a lot less than $300 direct from VW Heritage - try this link
HTH / My 02c
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trickysimon
A.k.a.: Simon Azzopardi
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| posted on September 15th, 2009 at 08:22 AM |
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I got fed up with chasing a certain Sydney supplier around so I tried Micks Motors.
Nothing wrong with their customer service!
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spdterence
Seriously Crusin Dubber
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| posted on September 15th, 2009 at 03:17 PM |
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I followed my own advice on this thread and went to visit one of the suppliers.
This is the second one in two weeks - the first one was a dead loss, but then you only have to take one look at the shop to work that out.
Anyway - I walked into one of the VW parts suppliers in Sydney.
It is 9.30am Tuesday.
The shop is vacant - except for he and I.
This supplier is 10km from my house so it would be very convenient for me to use him.
I stated that I had a shopping list and wanted to get a few price indications before proceeding.
Here is the list:
Rear disk brake upgrade ( costed against Type 3 Rear Drums)
Dropped spindles
Retractable seat belts - pair
EMPI Sprintstar wheels (possibly depending on price)
Weber IDF 40 kit - to upgrade from my 36's
I have taken a week off work to start some building work and to work on my Bug - so most of these things I was going to buy there and then.
I got as far as the 2nd item on my list.
Brake Upgrade: I had to ask him specifically for each price - Drums, Wheel / slave cylinders, brake shoes. I had to clarify with him
each price was this single or for a pair.
Then after this we moved onto the dropped spindles.
Spindles: I have kept it short as the full version is very tedious.
He says' "everyone has dropped spindles now"
I say " yes I noticed that - but I would like to know if they will work with my car"
He says " well it depends on your wheel tyre combination"
I say " it is parked in your driveway - do you think you could take a look - I don't really want to have then go to a narrowed beam"
He says " I don't need to look at it they are all the same"
So after contradicting himself in the space of 15 sec I decided that I would rather buy the right things the first time from someone who actually
knows what they are doing and are interested in educating me a little along the way.
I don't have the time to bolt on a set of spindles only to find out that they won't work.
So I said thanks for your help and walked out.
Perhaps he has already a lot of customers.
Terry
Smile - It confuses people
Today:
Aussie 69 IRS pan Brazilian curves
1916cc of Stans magic
Fat boy stainless extractors
Craig & Tims 3 bar stiffy
Tomorrow
Cooookies
Better brakes |
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beetleboy88
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| posted on September 15th, 2009 at 04:18 PM |
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totally agree with what everyone on here is saying. Very annoying to see a company advertised in VWMA with a website and then going to that site
expecting there to be a list of products and parts available but only to find photos of their shop and random VW's! Ohhh how i wish i lived in
Sydney, it would be much easier to go in there face to face rather than a website with no listings or having to ring. I'm sure they get extremely
busy but I'm sure they could hire another staff member with tech know how to work on their website and also help out where needed?? Anyways i guess
we will just have to use what is a available at the moment because when it comes down to it I'd rather deal with Aussie companies with bad websites
than spending my $$ in the US or UK who have up to date websites but high prices and shipping charges!
1973 Super Beetle
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Brian
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| posted on September 15th, 2009 at 07:33 PM |
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trying to maintain a business website is a full time job in its self 
the margins on the spare parts in this industry are not enough to justify that position.
When you have every Tom , Dick and Harry selling cheap Chineese junk from out the back of the garage its not worth the bother
quality parts and service backed up by sound advise can still be found , but its getting harder every day
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Scarab
Wolfsburg Wizard
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| posted on September 15th, 2009 at 07:54 PM |
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just out of interest, and seeing as I am relatively new to this site (and VW's to be honest) how many of these specialty VW suppliers are actually
members of this forum?
Surely this would have to be THE forum to be involved with if you are involved in any way with VW in Australia....and that being the case, i would
expect that it would make good business sense, if you are a shop owner, to join this forum, getting to know people who are genuinely interested in
their cars and who genuinely want to spend money on their cars.
I know that just running a shop would be a full time job, but a few minutes a day on here, getting to know people, would generate a LOT of business
for themselves.
Is you are an owner of a business who is able to help us guys out....let us know about it! i don't see anything wrong with self promotion if you are
good at what you do and have confidence in the product you are selling. (and maybe a little discount for fellow AVW members  )
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Yogie
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| posted on September 15th, 2009 at 09:18 PM |
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| Quote: | Originally
posted by Brian
trying to maintain a business website is a full time job in its self
the margins on the spare parts in this industry are not enough to justify that position.
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The upside is that they could very well find they are soon selling more via the internet than they can do at their counter. Even though margins are
low, they would then get the volumes to justify the time and expense. They may even be able to do away with an expensive shop front and operate from
a cheaper to rent warehouse style operation with only a small shop front needed. Considering the overwhelming feeling shown on this thread, the first
Aussie company that sets up a PROPER internet presence will get a lot of business from all of us that want to buy locally. Is there retailer willing
to take up the challenge?
Yogie
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grumble
Son of Jim - Creator of Good
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| posted on September 15th, 2009 at 09:32 PM |
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Guys if you are after improvements or modifications talk to one of the professional modifiers who will be able to advise/assist you in your work,I
highly recommend V Force as they are very approachable and will give as much advice as possible,the work carried out in their workshop is of
extraordinary quality.i have seen this first hand and have no hesitation in recommending Richard. They also have good suppliers and contacts for
parts that are not in stock particularly if it has to be imported.As for discounts if you want cheap stick with the suppliers selling the cheap
stuff,good quality and cheap do not go together.Cheers Les
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Peter_D_C
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| posted on September 16th, 2009 at 12:25 PM |
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| Quote: | Originally
posted by trickysimon
I got fed up with chasing a certain Sydney supplier around so I tried Micks Motors.
Nothing wrong with their customer service!
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Could not disagree with you more if i closed my eyes and concentrated extremely hard. I've been there twice and recieved answers to my questions
with an average of 1 to 5 word sentances. Half of these answers i later found out were incorrect anyway.
CB Performance / VeeDubPartsUnlimited / ISPWest in the US have been very helpful and honest in their answers and pricing. Same for a few select
Sydney retailers who provided honest answers to my questions, even if this meant they didnt get my business.
Ozzie Shmozzie. If you're being a rude uninterested seller, im helping out people who take the time to help out me.
1969 Type 3 Squareback
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Nikos
Slammed & Awesome Dubber
Posts: 95
Threads: 14
Registered: April 30th, 2008
Member Is Offline
Location: Concord, NSW
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| posted on September 25th, 2009 at 03:57 PM |
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It amazes me how some people running a business operating with the public have no people skills at all.
Sorry, I'm just biting my tongue here and holding back a little. I'm also in business and follow the rule the client is always right, even when
they're wrong. In some industries you need to rely on repeat business and reputation, whilst trying to increase market share at the same time.
Maybe I'm wrong,....but I don't think I am. Yes, I'm in Sydney, and I've just been bitten.
Nikos.
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LUFTMEISTER
Veteran Volks Folk
Posts: 2041
Threads: 119
Registered: July 13th, 2005
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Mood: BRISVEGAS in a state of flux
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| posted on September 25th, 2009 at 05:15 PM |
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Having seen both sides as a customer and a store manager it is always a balancing act between good service and fair prices. As a store manager that
sold to both trade and retail the cost to dollar ratio varied wildly. I could serve a tradie and sell a couple of thousand dollars worth of goods or i
could serve a retail customer and answer all their questions and they would still be undecided or were just after a price or they purchased a small
margin item for less than $20 dollars. Its easy to kick the store owner, but at the end of trading, it is he that has to tally up the bills and sales.
Any good shop should be able to answer your queries if YOU know what you want and are willing to buy. If all the arseclowns/time wasters could come in
with a label on them I am sure they would get the attention they deserved. MY2c
Customer service is not dead in Australia.
Always after HAZET & MATRA & VW factory tools
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