I had to have a winge!!!
I have sent several e-mails, to three differant VW shops, requesting prices for stock;
Type 3 lens and
Rubber kits
I have had no reply from any of these shops....😠😠
Has any-one else had trouble like these
Once you go flat, you never go back!!!!!!
yeah still waiting for vvw to get back to me on a price on maxx struts and pop outs
“We all pay for life with death, so everything in between should be free.” Bill Hicks
the chaos project - click me
hmmm interesting!
yep, sent 3 emails to one shop after they didnt answer phone in hours, then after the 3rd one, all i got was "Not in stock yet dont have prices" .... thought it was prety rude seeing it was listed as instock on the website that has no prices
but hey what do i know im just a consumer..... oh wait am i the one that they rely on? hmmm yes .... i think these shops should wake upto themselves
thanks
adam
try these guys u wont be disappointed
www.mullerandmuller.comIve tried to call them and they didnt answer.
Cheers
Dave
i have got to say there are good places out there, Volkshaven and VVDS are great, same with mullers all good blokes, and i wouldnt hesitate giving them my business
57kombi wrote:Ive tried to call them and they didnt answer.
Cheers
Dave
telstra stuffed their lines up a couple of weeks ago:cussing
trust me they will always answer
🙂Gotta realise these guys get hundreds of calls from guys like us who are often wishlisting. Sure we all buy stuff, but how many times do you ring around checking prices or finding out a price so you can save for a future purchase? That all takes up their time. They'd be rapt if every call led to a sale, but that aint the real world. Just think next time you call or email, that one of us is probably on the other line taking up their time, quizing them about something we might buy in the future. I doubt they sit there listening to the phone ring, wishing it'd go away. If it takes days for a response, they're either real busy 'cos they're good, or they're not. Their reputation should help you sort that one out.
was listed as instock on the website that has no prices
Putting prices on the internet is insane. Australian trading laws say that a currently advertised price must be honoured. With the internet so many ISPs are dirt cheap and cache vast amounts of info that the pages you see have been updated on the original site - changes which are not reflected in shared caches or proxies.
So to the "in stock" listing. Most people don't do their own maintenace so there can be a considerable delay in updating information on the web - a delay which is compounded by ISP caching and users own caching.
Emails unreplied... A lot of these would be unintentional. Any business with there address published onthe web is ging to be hammered by spam. Unless you are very clear with a subject line and content and are using a verified email address your messages may get sorted/filtered as spam.
Well if they can not keep thier internet site acurate then the information should not be on there at ALL! I am tired of hearing Lame ass excuses why internet sites are so inacurate
.
custom offroad is brad / dave / terry. One of them will answer the phone or answer an email fairly quickly.
they don't stock heaps of stock vw stuff, but I think you could get nearly anything ordered in or imported through them
Wes -
www.offroadvw.net - 200HP Quad Cam V6 in a VW Baja - with climate control...
🙂
www.taylorcycles.com.au - My DH MTB racing brothers shop.
I don't think they really care! They know they'll get our money either way, because where vw nuts who love what we do.
Well if they can not keep thier internet site acurate then the information should not be on there at ALL! I am tired of hearing Lame ass excuses why internet sites are so inacurate
Not accurate or update on your side but accurate and up to date on their side. Perfectly possible.
Most people who whinge about not getting the most up to date pages have their browsers set up to NOT get the latest versions (if their ISPs even let them). Make sure you are set to look for the latest version on every visit and check to see if your ISP is caching and their proxies are not allowing you to get new pages everytime.
As I said - putting prices on the web is stupid. You are asking for trouble because you cannot control what the end user is doing.
"i have got to say there are good places out there, Volkshaven and VVDS are great, same with mullers all good blokes, and i wouldnt hesitate giving them my business "
so adam, why would you bother with the others? if they are stuffing you around jsut stick to who you know. i have no hesitation in ringing mike at VVDS... the same for mike at CBB. i will go half way round australia to get my work carried out by CBB. i know i can trust them and i know the results are great. so why bother playing around with a half cock who might save you a couple of dolars. espesh if they frustrate.
Simply Cruzin'...
I am sorry but who cares if they only get people calling to check prices, who cares if most of the calls dont end up in a sale.
The companies are there to SERVICE US, they should be doing everything in their power to help us and to answer calls and give good service.
Most VW shops I have spoken to are very slack on customer service.
If they have a web site why not put prices on it and keep it current, they are there for US, without the customer they would not be in business.
In my opinion, the majority of shops have been around for quite a while and have had it too good for too long, charging stupid prices for stuff we see for sale at half the price in overseas mags.
Before I organised my trim from Classic VW (Pacific), free plug for good service.
I contacted a company who advertised trim and safaris in VW Aust mag, they said it hadnt arrived and would be in in 2 weeks, they also could not give me a price, I then phoned every 2 weeks for 4 MONTHS and it was still 2 weeks away and still no idea on price.
Who advertises stuff and then doesnt have it, they also ran the same ad in the next issue which was 2 months later and I called them and they still didnt have it.
I also left my number 5 times and never recieved a call back.
Now we are not talking of a few dollars here we are talking about $1000. but they couldnt be bothered.
As I said before , some have had it too good for too long.
Cheers
Dave
I am sorry but who cares if they only get people calling to check prices, who cares if most of the calls dont end up in a sale.
If they are stropy in providing prices or slack in dealing with enquiries they will NEVER turn into sales.
Its all just another reason I buy from overseas now. You can order over the net as they put up their prices and you get it within 4-10 days for a far cheaper price.
.
HotRodMatt wrote:so many ISPs are dirt cheap and cache vast amounts of info that the pages you see have been updated on the original site - changes which are not reflected in shared caches or proxies.
So to the "in stock" listing. Most people don't do their own maintenace so there can be a considerable delay in updating information on the web - a delay which is compounded by ISP caching and users own caching.
HotRodMatt wrote:Most people who whinge about not getting the most up to date pages have their browsers set up to NOT get the latest versions (if their ISPs even let them). Make sure you are set to look for the latest version on every visit and check to see if your ISP is caching and their proxies are not allowing you to get new pages everytime.
Don't agree. Proper web programming can fix this. You can set a webpage not to be cached in the header of the page. Dynamic websites (such as this forum) have this value set. Any page that is generate on the fly (ASP, PHP, DHTML, CFM) etc are not cached.
There are many things a website provider can do to fix these issues. A dynamic database driven website will set a company back about $2K. It would seem most companies don't want to spend this. They just blow their money on out of date ads in magazines instead.
The first VW company in Oz to have a true off the web ordering system like many of the big US companies will do well. People can order goods at night when the store is closed. How powerful a advantage is that over 9-5 companies? Someone just has to put the $ on the line.
Good One Mike...
There are still some companies that don't have an email address, and don't even use computers...
Some have only installed anti virus software this year....
plus they just don't know the power of the internet...
and don't want to spend any money on computer software..
I know some companies put emails in the too hard "round basket" [rubbish] and You never hear anything..
Mick & Christine at Mick Motors always return My emails,,,
and usually have the parts... too..
I have dealt with MOST VW shops in NSW & QLD ...
Lee --
- Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY---
I find the freight a killer on overseas Buying
-- unless the parts are very SMALL and Weigh NOTHING....
The freight is the killer...
then there are the smaller VW parts shops in the USA that won't take mastercard etc from overseas....
and want to send the goods by AirMail Courier...
they seem to be really against selling outside the USA...
Lee
- Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY---
I think that just about everyone here (that buys parts from suppliers) has some sort of poor service story. I know that I have - I'm not going to mention any names, but some are definatly better than others for service.
It's a shame really - the number of local companies that supply parts for our hobby is increasing almost daily and with the increased use of the internet, it's getting easier and easier for us to deal with companies overseas too. Giving bad customer service, not being willing to quote prices (particularly over the phone) and taking forever to get parts to complete orders will, eventually, give them a bad name. This will (also eventually) cause them to loose customers, and as anyone in business knows - no customers = no money. We have such a close knit community in the VW world - it won't take long before a bad reputation causes trouble for a business.
And, whilst I am raving on about this - this principal applys to businesses that charge high prices for goods and services... take a look around and have a think - I'm sure most of you (who have been around VW's in Aust for a while) could think of at least one business that has sucumb to their reputation for over charging thier customers.
I s'pose that what I am saying is: If you own a business and can identify yourself in any of the above ramblings, perhaps you might have just enough time to turn things around if you act now... but a bad reputation is something that sticks around for a very long time (some people never get over it). If on the other hand you are a customer, make sure that you take your business elsewhere, as I said before, there are plenty of places out there to choose from.
Take the time to listen to what others are saying about businesses that you are planning on dealing with. It may just save you the frustration and hasle that you know that you don't want or need.
It may be wishful thinking but one day I will get my crank bearings for my 1835......
...ok, off my soapbox now 🙂
R
40hp, 6V and ...er... slowly making improvements
😂
It's nice to be important, but it's more important to be nice!
Founding member of the Gold Coast Dub Club Inc. 🙂twoguns wrote:so adam, why would you bother with the others? if they are stuffing you around jsut stick to who you know. i have no hesitation in ringing mike at VVDS... the same for mike at CBB. i will go half way round australia to get my work carried out by CBB. i know i can trust them and i know the results are great. so why bother playing around with a half cock who might save you a couple of dolars. espesh if they frustrate.
Wes, I agree, but this was a place that had stuff advertised, and stuff that i was very interested in getting, i didnt see the need to ring 3 shops that might have it if one place advertised they had it ..... does that make sense lol
but i agree, i now only deal with those who are very helpful and those who i mentioned
Iam having issues with delays in work at present with one show. Alwasy seems to be "be ready for you in 3 days time". now its a really simple job that shoul only take about 4 days at the most, but is getting close to 12 working days. Its one plcae I will not going back to!!!!
I have no sympathy for my car, only the wallet that pays for it!
Go hard or go home!!!!
i dont want to advertise but on what 57kombi said about
classic vw (pacific) i asked for prices on parts for splitscreens
last week & today received a thirteen page price list on
everything you can put on the car.
(i think thats good for future budgeting)
i have dealt with a couple of VW people now...
mick motors is awesome...i have done several C.O.D's with him and they're perfect every time...plus i ordered through Vintage Vee dub for a heap of rubbers and various other stuff..they we're expensive...but the girl on the phon i nice aswell as answering to my e-mails....plus i have been to volksbahn...and that lady who works there...holy crap....she knows what she's talkin bout and she's nice...plus their dog is cool...and i also imported from T3D's...and they are awesome aswell....
maybe u guys just gotta be choosey where u go...classic vee dub is another goodin...
lol..thats a few places....maybe i'm just lucky
jonno
"if only everything in life was made like a volkswagen"
I think you will find that most VW shops would prefer to do business over the phone. I know that several dont even have computors...
It much easier and pleasent to deal with a person over the phone.... Ive seen most of the questions ask from a few shops and most time the people who are enquiring dont know what they want or dont know whats available.
Its pretty simple Pick up the phone, if you have no luck with the internet
frenzix wrote:shop overseas
If every one shops O.S. .........soon there will be no Aus shops willing to risk keeping any stock, then we won't have the choice.
So All our stuff will be Chineese , no one in Oz will bother.
I agree, but some of the prices, and service isnt the best, and you get better prices and service from Overseas. For eg, I got my dropped spindles for a bug landed and taxed for $380 Aussie dollars. Now how much are they at a VW shop? Im sure they get them for a cheaper rate than CB offer them to the general public. If they were at the mid-high 400's I would have bought them local, but at 250-300 extra, I will buy from o/s everyday of the week than buy local.....That is for big things. Little things, I dont even bother, and get them local.
But thats just me.....Volksbahn and volkspower are great to deal with. Havent bought anuthing from the others. Have spoken to VVDS but were out of stock of the items I was after a while ago. Since got from elsewhere.
N!
What if you can't get any-thing in Australia ??
There is a Large CNC machine shop near me , he does lots of Proto type items for some big name Aus shops who then get the stuff mass produced in Tiawan, This guy is a genius but will soon be closed due to poeple sending his production work OS cause they say he is too expensive !!!!
I wonder how they are gonna go getting proto type work done in China etc...
Try getting good service from OS , not likely..(a few exceptions)
