I am generally shocked at the poor service in we encounter in Australia. It seems that the "She'll be right 'attitude is firmly breed into our culture. I have had a hell of a job getting parts for one of my projects but finally had very good results from Classic Vee Dub in Sydney. Today I paid a visit to custom Off road and was impressed with there service and attitude as well. New owners and keen to be successful.
Generally the perception by employee's is that customers are a pain in the arse but reality is they turn over the cash registers. I have found that if you state when you call that you are looking for a competitve price on a particular article that will set the tone and you will either get their attention or incur their anger. But at least you are being honest and if you have to say that "Hey that price is too expensive" they then have the option to discount or piss you off. Another option is to ask for a cash price as to most small businesses this is the nector of the Gods.
It is funny how you will remember a business and whether you deal with them or not by the service and quality they give long after you have forgotten the price.
[Edited on 6-10-2004 by Limbug]
As I have a conflict in Interest here I will just add that email is a funny thing and often the business does not receive it. Not saying it is anyones fault but their own just pointint it out.
I recently stuffed up some mail server settings on the Custom Offroad Website and am still paying the price. Worst part was that I didn't realise until I got an abusive phone call from a customer who had sent me an email and never heard anything back.
I am currently working on a receipt invoice so at least people will know that the email was received.
Brad
Why copy when you can own an original ?
Meyers Manx AustraliaI have brught quite a few bits from Mick Motors this last year. Most of the time the parts I need were in stock and VERY fast delivery service and good prices.
Custom Off Road were also very helpfull with information and prices last week(placing an order soon!), they know their off road stuff!🙂
I am currently working on a receipt invoice so at least people will know that the email was received.
yeah how do u do that Brad ??? let me know
hasnt this post stirred up the hornets nest!!!!
I stick with my local and Mickmotors over the phone...will be using CVWPacific too.
the bad thing with us Dubbers is that we usually want our parts Yesterday,I'm shocking for this and I'd say most of you guys are the same too.
in the end you got to stick with what you know.
Rob
......love this one......."plus their dog is cool" LMAF😀
I too have had some good dealing's with some VW shops!! CustomVW offroad is one!!
But, when you send several differant e-mails to several differant companies, over a week ago you would expect some sort of reply
Once you go flat, you never go back!!!!!!
We are a new business on the block, we have tried to answer all enquiries as soon as we can because we appreciate your business. This might be within minutes or if we have to wait for an answer ourselves it may take a few days.
For example 2 people asked about Splitty ute trays, we turned over a few stones and found genuine 4 pce trays available.
Pop outs for beetles, we have emailed and faxed all of our suppliers and more, we finally found some.
So there is more work to it than meets the eye.
However, sometimes and I have been guilty on occasion, an e-mail is lost in the pile of paperwork or a number is scribbled down then the paper accidentally thrown away. These things happen occasionally.
But I have found from experience, some outlets actually neglecting thier customers, because they believe there is a captive market here in Australia. As what already has been said, buyers will look overseas.
We ask our customers for thier suggestions so that we can improve our service.
In the next few weeks we are hoping to bring in a system that will not let anyone slip through the net.
Thanks to all who have tried us and if we havent replied drop us a line and remind us.
All the best
Roy
You didnt send one to me Mattie did you!!!!!!
Hey , Its Mitchell here hello!
LOL Mittcy
23 windows ...8 too many!
Adam those colour charts went in the post on Monday to you.
Let me know if you dont get them
Hey Walter Mittcy
Hello is alex here!!
alex
thanks ClassicVW, and rest assured it wasnt your business that i recieved rude emails from, ......
thanks and i will be intouch
adam
I am still curious as to why i can buy individual parts from an overseas business cheaper then a shop here that would have better buying power as they could place a bigger order????? For example Autometer gauges are about two thirds or less to my door from an OS shop compared with any of the speed shops or autobarn here.
[Edited on 6-10-2004 by Andy42]
.
If you want to see great customer service, in all industries go to Japan. No matter what they will always be polite and treat you with respect! They will bend over backwards to get what you want.
Jon
overseas stuff copes a lot of Tax if you bring it in the front door.
For example if I buy a 100 part for a bug ( new part ) I have to pay 15 % on it. It cost me say $20 to get it here. Then when it arrives I have to pay 10% GST on the cost plus tax plus postage so it now owes me $148.50. Then if there is any customs fees on top of that or quaranteen then this is extra. So it lands oweing me $148.50 add say 20% for profit and now it has to sell for $178.20. As you can see it gets up there pretty quickly. Now if the customer pays for it on Credit car I loose 1.5% to the bank and then back 10% on GST ( I can claim most back at BAS Time )
Anyway I guess you get the idea..
When you buy direct you avoid most of the costs and keep it cheaper. As for buying power on O/S items ..... give me till next year ..... :P
Brad
Why copy when you can own an original ?
Meyers Manx AustraliaI know phones are friendlier...
but emails are cheaper.... especially if the call is Interstate..
and You can write down all the info needed... on an email & You know they have the information..
It IS a bit different if You don't really know what to order....
The Phone IS Better then...
I suppose if You know Your prices are NOT the cheapest
then You CAN disregard those customers.... who rang asking.
There are some companies in the US that sell good quality VW parts at the cheapest prices...
Not the CHEAPEST [garbage] Parts.... but Quality parts...
That is what I am always looking for... Not the cheapest
brazillian rubbish -- maybe the BEST out of Brazil...
I bought some heavy duty Brazillian running boards a few ago and it has turned out that they are - Heavy Duty Brazillian running boards and I can stand on them....
Now thats what I want in VW Parts.... I bought quality ball joints made in Switzerland -- etc...
If We can STOP some of the VW shops from buying most things in Brazil .... would be a start...
Many VW items are now made in the US...
And all the ones I have seen are good quality...
I'd rather buy US made parts than Brazillian or Maxican Junk..
The parts made in China to USA Specs should also be OK...
I'm NOT talking about engine etc parts...
Lee
- Helping keep Air Cooled VWs on the road - location: SCONE in the Upper Hunter Valley - Northern NSW 320 kms NNW of SYDNEY---
You want to try bad service? Go to any shop in London..........
kkk
Just been to Classic at Rydlemere in Sydney, George has or will get just about anything...cant wait til his flat 4 stuff arrives in the next few weeks, some stuff will be hundreds of dollars cheaper than other vw shops in sydney, tears will be flowing...ah well some people have had it too good for too long at my expense...
Visit Classic Vee Dub or call George 02 9638 4200
Nah, got stuff on, wont be there all weekend...
George is great. Always helpful and always willing and able to beat anyone's prices! He knows volume and happy customers is better than huge margins.
You know the saying "what goes around comes around", there will tears flowing tonight at vw shops around sydney...
Classic Vee Dub
Bridge St Rydlemere
9638 4200
Will ship anywhere in Aus....
Tim, bad weekend, end of school hols, voting, V8's, good swell, its all happenning...
Next time dude...beers on me
Hi,
I have had no problem with Mick Motors. I e-mail what I require and the if I want to call later they know what I am after.
I think they run system where they check all e-mails at fixed time. Send out answers, quotes etc which gives them more time for phone etc.
MB Spares in Canberra are great on e-mail for MB parts.
Warren
Hi Guys,
Hey I have read this post with interest and being new to the V-Dub business scene I hope I have a solution to some of the email issues. I have just launched the new Custom Offroad Site (
www.customoffroad.com.au ) and am trying something different. The computer should generate a receipt number for you when you submit a question / enquiry. This way you know we got it and we know we have it so we can respond to you.
Although this maybe consider a shameless plug I am really just trying to design a system that provides the best service we can give. Email often go missing so hopefully this will get around it ..
Cheers,
Brad
Why copy when you can own an original ?
Meyers Manx AustraliaDont know how good Classic is in Sydney.
I phoned them last week and got the answer machine stating they would call me back , waited 3 days didnt here from them.
Called again last Thursday still not heard anything.
Is it because I was only after a pertronix ignition worth about $70.
I had mentioned this on the first phone call.
Sorry but If I have to make 2 calls interstate and they cant be bothered to call me back, they have lost my business.
Some might say it is an isolated instance but in my books a call wont hurt them, and to ignore my call once is once too many.
Will not call them again.
Cheers
Dave
Yeh this a topic that i have a real opinion about,only thing to say most of these shops,They like taking the money and your arms then leave you in the black hole.There is a shop that burnt me bad and slagged me after putting thousands of dollars into there shop at the same time earning interest of my money wanting for a product over a couple of years and still did not finish building it and quoted me and still asked for more money,but hay i was young and easy bought now iam wiser and know who looks after you.Gentlemen go for great customer service and a shop that gives you time to pay of your product without the bullshit.I can only tell you this from experience,goodluck gentlemen do your homework.JVLRacing
Roy at ClassicVW(pacific) on the Goldy , excellent got back to us same day each time.
😎
Thankyou
Ive also had good dealings with Roy, thats why I made sure I put Classic Sydney in my post above.
Ive had nothing but good service from (Pacific)
Cheers
Dave
