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difficulties dealing with Bergs for supplying parts

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Golde60 Fahrvergnugen

858 posts · joined Aug 2002 ·

#629937
is it just me, or have other people had difficulties dealing with the bergs

I cant get better than 1 email per week, and I cant get any confirmation of a purchase despite trying pretty hard.

I am after a 60% reduced throw shifter, and am close to giving up

does anyone have a friendly contact there?

I have been dealing with Kathie who has been ok, but just cant get a regular flow of email discussions going with them.....
...................( O \ l / O ).....................

dangerous 23 Windows of Awesome

5,901 posts · joined Jan 2005 ·

#629946
Yes get on the phone.
Most likely no stock and she has no contol over this, and hates to be the bearer of bad news.
But a quick phone call will reveal all.
westi wrote:That's mad Alan.

hellbugged 48's and straight cuts

5,080 posts · joined Apr 2003 ·

#629948
as above

no , you won't get regular emails..........sometimes after placing an order there will be no contact, but the parts will turn up on your doorstep as usual...........most times when it doesn't turn up for a couple of weeks, it's because they're out of stock.

use the phone, costs a couple of dollars for 15 minutes, phone in the morning when you get up, have the part number and your credit card ready.

worth the wait👍

johny rotten Officially Full-On Dubber

366 posts · joined Apr 2004 ·

#629950
Most businesses don't answer emails very often as computers are unreliable, spam etc.
Pick up the phone 🙄

Bizarre Moderator The artist formerly known as blue74l

12,789 posts · joined Aug 2002 ·

#629973
Get on Skype and call them

2.7c per minute to Europe and US
Called Sweden for 1/2hr the other day and was under a $1.00
Futue te ipsum!!!

Craig Torrens 6 times Australian, 7 times State Hillclimb Class Champion

8,040 posts · joined Jan 2003 ·

#630019
Bizarre wrote:Called Sweden for 1/2hr the other day and was under a $1.00
Now that's cheap phone sex ! Is she blonde ??


Golde60 Fahrvergnugen

858 posts · joined Aug 2002 ·

#630041
ok I get it.

have used skype before, so will do it again.

I guess I am just used to the web ordering and emails from other places.

thanks for the heads up, I was starting to get a bit worried after the lack of response, but if you guys have had good experiences with them then I will not be so worried. ta
...................( O \ l / O ).....................

GASBNR Fahrvergnugen

894 posts · joined Jan 2003 ·

#630148
I just ordered some parts on line, then read this, I think I'll give me a call in the morning,
My locking berg shifter is the best things ever🙄
SORRY BOUT THAT!

hellbugged 48's and straight cuts

5,080 posts · joined Apr 2003 ·

#630193
no need for panic, just don't expect a daily update on your order via email😉

Golde60 Fahrvergnugen

858 posts · joined Aug 2002 ·

#630280
wasnt panic

just a bit worried after getting no response or confirmation after sending credit card details via email

just got of the phone (skype) now and was a bit like what you said:
dumone wrote:sometimes after placing an order there will be no contact, but the parts will turn up on your doorstep as usual.........
parts had already been shipped

all good
...................( O \ l / O ).....................