As it has been said , there is two side's to everything, it's quite simple, i have had two successfull business's, i sold one and closed the other, I now make far more money working off shore as a senior mechanical tech as either one of the business's could provide, we all have a choice including the business owners above, i have been treated with contemp by one famous vw business in Brisbane after they had my money and would not honour there work, i now make the choice to purchase all my parts from over sea's and do the work myself.
both parties need to be fair and civil, the business needs to treat there client as a regular, the client needs to respect the fact that all businesses need to make a profit.
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It's funny that you say that*edit..post above been deleted*, only a few days ago a retailer often mentioned on this forum and I chatted about a similar thread on here, where the retailers were getting nailed for not offering a click and go pricing and order service online. That conversation led us to agree on the fact that although the customer thinks they know what they want, the retailer not only has better things to do than handle a never ending stream of returned goods, but also they have a better product knowledge of the parts in stock, not whether they are in stock, but often a choice of quality and price is available and the pro's and con's need to be weighed up. The opertunity for this can only be on a more personal level, so we both felt the online system is good for average household items of hot up stuff that is basic and idiot proof or TV's and toasters, but for the real nuts and bolts of a vintage Volkswagen, a little advise and expertise can go along way......Soooooo point is.......I rarely get the wrong stuff from George and I deal with him nearly weekly (yes I do get through on the phone too), BUT, I know what to ask and hopefully get what I want every time from every supplier I deal with.
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE
abusive post removed by me. 1st warning about this next one the whole thread goes till i can be cleaned.
lets keep this on topic people and not a shit fight about who does what.
“We all pay for life with death, so everything in between should be free.” Bill Hicks
the chaos project - click me
matberry wrote:It's funny that you say that*edit..post above been deleted*, only a few days ago a retailer often mentioned on this forum and I chatted about a similar thread on here, where the retailers were getting nailed for not offering a click and go pricing and order service online. That conversation led us to agree on the fact that although the customer thinks they know what they want, the retailer not only has better things to do than handle a never ending stream of returned goods, but also they have a better product knowledge of the parts in stock, not whether they are in stock, but often a choice of quality and price is available and the pro's and con's need to be weighed up. The opertunity for this can only be on a more personal level, so we both felt the online system is good for average household items of hot up stuff that is basic and idiot proof or TV's and toasters, but for the real nuts and bolts of a vintage Volkswagen, a little advise and expertise can go along way......Soooooo point is.......I rarely get the wrong stuff from George and I deal with him nearly weekly (yes I do get through on the phone too), BUT, I know what to ask and hopefully get what I want every time from every supplier I deal with.
My problem here is sending part back monday(postage now owes me as much as the part)being told i will receive part by friday,no part shows up,and i dont think its aussie post thats the problem??? now i cant fix my beetle
🙅
cheers shane.
69 Beetle
66 Beetle
56 Beetle
Yep, I understand this totally, that's why I don't guarantee what is out of my control. I have a case similar but about 10 times worse. I have some parts on order from the states effecting about 3 different jobs (other peoples VW's). The order was emailed pre Christmas, well between being hit with credit card fraud, then my card not working with the company I placed the order with, dealing with the bank to try and rectify that...3 times to no avail, then transferring my order to a sister company, then they had to wait for all the parts to fill my order as some were out of stock.......EVENTUALLY the order has been sent...last friday....still not here but it's on the way.......hopefully, some 9 weeks later. Point is, a; if I promised my clients a completion date I would be a liar, b; getting the right parts is OFTEN difficult, c; usually people try thier best. 🙂
Oh, and d; have a shed big enough for many VW's to drive and work on. 😂😂😂
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE
matberry wrote:Yep, I understand this totally, that's why I don't guarantee what is out of my control. I have a case similar but about 10 times worse. I have some parts on order from the states effecting about 3 different jobs (other peoples VW's). The order was emailed pre Christmas, well between being hit with credit card fraud, then my card not working with the company I placed the order with, dealing with the bank to try and rectify that...3 times to no avail, then transferring my order to a sister company, then they had to wait for all the parts to fill my order as some were out of stock.......EVENTUALLY the order has been sent...last friday....still not here but it's on the way.......hopefully, some 9 weeks later. Point is, a; if I promised my clients a completion date I would be a liar, b; getting the right parts is OFTEN difficult, c; usually people try thier best. 🙂
Oh, and d; have a shed big enough for many VW's to drive and work on. 😂😂😂
Makes my problem seem small
😂69 Beetle
66 Beetle
56 Beetle
yep the chain of supply can be a nasty mistress, i work in an industry with liquidator damages so we have to be certain of supply and it has cost me thousands over the years waiting for "INSTOCK" items, my advice to readers of this thread is to build a good relationship with a good supplier and stick with them even if it costs you a bit more!
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