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Shipping and customer service

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thebullfrog Seriously Crusin Dubber

163 posts · joined Sep 2011 ·

#936303
Hey, this is sort of a rant and also to see if anyone else has had the same issues when shipping from america.

I usually get everything from the states through airkewld or through CIP1 (great shipping times once dispatched-that is normally a day or two), however, neither had the part i required. So i ordered the axles on the 5th from another major player over there and recieved the confirmation email as per standard response.

I paid for USPS priority mail international ( $63), as i needed it asap.

So here we are today and i still havnt recieved any tracking numbers or anything to say its even been sent. I have contacted them, no reply.

What can i do?

Jeremy

matberry Moderator Go hard or go home

8,114 posts · joined Mar 2006 ·

#936313
wait......... 🙂
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE

thebullfrog Seriously Crusin Dubber

163 posts · joined Sep 2011 ·

#936318
matberry wrote:wait......... 🙂
15 days and I havnt heard a peep or a hoot.

I ordered other parts days later and they arrived a week ago.

ragged Just ask if you need HELP!

478 posts · joined Jan 2005 ·

#936319
It should arrive shortly. USPS priority mail international may be priority for a mail service, but they are an economy service for parcels. If you wanted it faster you should have gone for a courier service such as DHL
Cheers Dave

nils Fahrvergnugen

971 posts · joined Jan 2008 ·

#936335
They may have gone on xmas holiday, might be waiting till the new year😁
Quit calling rust patina

bajachris88 The international telephone dialing code for Antarctica is 6

6,661 posts · joined Apr 2005 ·

#936343
Alternatively, the parts could be on back order. If you can't get in contact via email, maybe a brief international phone call is in order. Be sure to work out what time it is there when you ring
(ô_!_/ô) (ô_!_/ô)
69' baja: kombi box, thing spindles, irs, disc front, type 3 rear drums, 2 inch lift kit, 31x10 rears. 👍
New engine in process: 94mm p&bs, 74mm C/w chomol Crank, 35.5x39 SP heads, turbo. Wierd combo, hopeful torque monsta!

cam070 Custom Title Time!

1,332 posts · joined Jul 2009 ·

#936344
I'd be getting on the blower.

vwo60 Veteran Volks Folk

2,036 posts · joined Feb 2007 ·

#936352
If you want the parts straight away use UPS, i just ordered a shipment from CB performance using USPS and do not expect to see them until the new year.

thebullfrog Seriously Crusin Dubber

163 posts · joined Sep 2011 ·

#936373
nils wrote:They may have gone on xmas holiday, might be waiting till the new year😁
Surely they didnt go on holidays on the 5th though!

thebullfrog Seriously Crusin Dubber

163 posts · joined Sep 2011 ·

#936376
vwo60 wrote:If you want the parts straight away use UPS, i just ordered a shipment from CB performance using USPS and do not expect to see them until the new year.
I found UPS slow last time i used it- i dont unerstand the difference between the two, also that there tracking was bad.

When did you place your order, mine is coming from the same place.

I would have thought that i would have received something other than an invoice, its been 15 days now after all.

vwo60 Veteran Volks Folk

2,036 posts · joined Feb 2007 ·

#936386
UPS is a private shipping company and USPS is the post.

SebastienPeek Custom Title Time!

1,657 posts · joined May 2011 ·

#936387
May I ask what parts you ordered and from whereabouts?

You may not see them until 2013 if they are yet to send you a tracking number and what not.
Others are also right in saying they may be on back order, however that is poor customer service with them not informing you of said issue.

Hopefully you get the parts soon!
The sold one, '73 VW 1303 - Zelda
The project, '74 VW 1303 - Gretl

thebullfrog Seriously Crusin Dubber

163 posts · joined Sep 2011 ·

#936396
sway away axles from CB performance

I'm more then fine if there has to be a back order etc, but i would have like to have known about it

SebastienPeek Custom Title Time!

1,657 posts · joined May 2011 ·

#936398
You'd think someone like CB would be good when it comes to updating their customers with information they require...

Might just need to give them a buzz and kick them into gear.
The sold one, '73 VW 1303 - Zelda
The project, '74 VW 1303 - Gretl

vwo60 Veteran Volks Folk

2,036 posts · joined Feb 2007 ·

#936402
It is as simple as a email to them to sort out the problem, best service i have had is from them.

vw54 Administrator Always Waiting 4 Friday

16,723 posts · joined Aug 2002 ·

#936417
no not the shop on xmas break

the US postal service
I read it on FACEBOOK so it must be true


http://forums.aussieveedubbers.com/viewtopic.php?tid=91278&page=1#pid848630


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http://forums.aussieveedubbers.com/viewtopic.php?tid=4832&page=1#pid452603


http://forums.aussieveedubbers.com/viewtopic.php?tid=60650&page=1#pid574409

matberry Moderator Go hard or go home

8,114 posts · joined Mar 2006 ·

#936427
Problem with CB, I've had them take over a week to answer emails, more than once too. I'd say the parts are on back order.
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE