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Had enough of the terrible aussie service..

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waltermitty Legend when my beer goggles are on

1,993 posts · joined Aug 2002 ·

#1009424
Really i don't see what the problem is ordering stuff over seas what is the advantage ordering locally? All the aussie suppliers are re sellers, and stuff overseas comes quicker and is cheaper??? The often quoted " after sales service" argument is crap mostly see the above post for just one example in Australia there is mostly none. Do the homework specify what you wanted still where ever it comes from it might be wrong send it back OS or local.
I guess what i am saying and this is and from someone who only gets part via the mail as i live in regional Australia what is the argument forusing local guys If we all buy over seas whats the problem ? When I order CIP its here in days if its wrong send it back if its your fault its your problem if its theres there is some lee way given on postage usually if not the $ you save in the first place covers it.
The Aussie guys can't be doing it that hard any way they all seem to have 6 weeks off over xmas who do you think pays for that wish i could have that many holidays
.
Just my thoughts anyways. Mitchell
23 windows ...8 too many!

landfall Officially Full-On Dubber

290 posts · joined Jun 2014 ·

#1009431
ancientbugger wrote:It's all about shopping around. I've been bitten by some (specifically one supplier!) and just never gone back and would never recommend him to anyone. On the other hand a few weeks back had exceptional service from Vollks and couldn't say enough about them the same goes for Just Kampers and Mick motors. Just never use the bad suppliers again but don't tar them all with the same brush.
Well said.

Vollks is a little excessive with freight on multiple orders but the service is tops. Just placed a big order with them. Just Kampers also give good service. Rod Penrose, just starting out with his web sight gives great advice and service.

For the odd stuff overseas is your best option but freight can be a killer.

wombatventures Wolfsburg Wizard

680 posts · joined Feb 2013 ·

#1009473
Here's a thought.
Try local, if it's worth it and available, get it. If not, get it where you can.
If a business shits on you, tell them they have, if they won't come good, go elsewhere.
They get the message if you tell them they have a problem, often they realise and do their best to come good. If they don't, it's their issue not yours.
I, like a lot of you, run my own business. if a supplier doesn't measure up, I let them know, give them a chance to come good and if they don't, I find another supplier.
Same with my customers. If there's a problem, I do my best to fix it. If they don't pay, I talk politely with them. If they still don't pay, I quietly let all the other local tradies know to watch out for them.
I don't advertise, word of mouth, keeps me booked full months ahead.
Same with our VW parts suppliers. If someone on here says that they get good service from a supplier, then give that supplier a go. If someone has bad or no service from a supplier and you let us know, it's like the local watchout for these guys list.
Keep telling us who's good... they are the ones who earn customers.
Word of mouth is the best advertising.
My 2c worth
DUBS BY THE RIVER 2021 Morgan SA - Sept 18-19 2021

Currently suffering from delusions of sanity!

donn Wolfsburg Elder

3,515 posts · joined Nov 2005 ·

#1009475
wombatventures wrote:Here's a thought.
Try local, if it's worth it and available, get it. If not, get it where you can.
If a business shits on you, tell them they have, if they won't come good, go elsewhere.
They get the message if you tell them they have a problem, often they realise and do their best to come good. If they don't, it's their issue not yours.
I, like a lot of you, run my own business. if a supplier doesn't measure up, I let them know, give them a chance to come good and if they don't, I find another supplier.
Same with my customers. If there's a problem, I do my best to fix it. If they don't pay, I talk politely with them. If they still don't pay, I quietly let all the other local tradies know to watch out for them.
I don't advertise, word of mouth, keeps me booked full months ahead.
Same with our VW parts suppliers. If someone on here says that they get good service from a supplier, then give that supplier a go. If someone has bad or no service from a supplier and you let us know, it's like the local watchout for these guys list.
Keep telling us who's good... they are the ones who earn customers.
Word of mouth is the best advertising.
My 2c worth
Seems like a strange idea, reward those who deserve to be rewarded ! Where did that idea come from. 😂🤪
I dream of a day when a chicken can cross a road without being asked for it's motive!

BOOMERDOG Officially Full-On Dubber

204 posts · joined Jan 2005 ·

#1010083
9 weeks my order has been with classic..."yeah mate next shipment"...(if they ever pick the phone up)..pffft!....I let it go this long out of courtesy to do the right thing..

I need to move with my project can't afford for it to stall any longer......ordered with cip1.com..had it in a week... same with isp west & heritage....that says a lot about business......
1954 street & strip oval
1967 karmann ghia
1972 type 3 fastback
1977 kombi

http://www.offdrc.co.uk/

Governor Wolfsburg Wizard

414 posts · joined Nov 2008 ·

#1010084
I have had 4 orders delivered in the past 5 weeks( I should have ordered in one lot but kept wanting more stuff)
All from Pierside in the States, it usully takes 7-10 daus to my postbox from ordering.
Depending on size it might cost a bit more in postage but its worth it knowing I will actually get my order.

matberry Moderator Go hard or go home

8,114 posts · joined Mar 2006 ·

#1010093
wombatventures wrote:Here's a thought.
Try local, if it's worth it and available, get it. If not, get it where you can.
If a business shits on you, tell them they have, if they won't come good, go elsewhere.
They get the message if you tell them they have a problem, often they realise and do their best to come good. If they don't, it's their issue not yours.
I, like a lot of you, run my own business. if a supplier doesn't measure up, I let them know, give them a chance to come good and if they don't, I find another supplier.
Same with my customers. If there's a problem, I do my best to fix it. If they don't pay, I talk politely with them. If they still don't pay, I quietly let all the other local tradies know to watch out for them.
I don't advertise, word of mouth, keeps me booked full months ahead.
Same with our VW parts suppliers. If someone on here says that they get good service from a supplier, then give that supplier a go. If someone has bad or no service from a supplier and you let us know, it's like the local watchout for these guys list.
Keep telling us who's good... they are the ones who earn customers.
Word of mouth is the best advertising.
My 2c worth
Now that's great value advice for just 2 cents
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE

benny_acko Officially Full-On Dubber

253 posts · joined Aug 2011 ·

#1010101
I ordered some parts from Das Resto and arrived in Sydney in 2 days..
Tough to beat that kind of service...
1967 VW Beetle Deluxe

waltermitty Legend when my beer goggles are on

1,993 posts · joined Aug 2002 ·

#1010102
benny_acko wrote:I ordered some parts from Das Resto and arrived in Sydney in 2 days..
Tough to beat that kind of service...
I ordered some stuff off them and it took almost 12 months although it was promised many many many times that it was on the way.
M
23 windows ...8 too many!

vduboy Insano Dub Head

702 posts · joined Oct 2012 ·

#1010116
Recently ordered some wheels through Vw heritage Uk, they were here within seven days, Will be ordering some more bits of CB performance soon, always prompt replies to emails/technical info. Vw heritage were good to deal with too, bit lacking in info though, but a lot of sellers/resellers are I guess. Freight was a killer but they were heavy steel wheels.
It will all be OK in the end, if it's not OK it's not the end!