Troubles with US vw parts company!!!!!

Paddo · 2005-03-12T13:12:48+00:00

This is a rundown of my experiences with a USA VW supplier. What you will read is not someones opinion, but transcripts of kept emails and factual events. It acts as a simple warning for the Australian VW community when thinking about importing parts from America from this specific company. Firstly I placed my order on the 16/02/05 I then received an email titled "XXXXXXXX Order Confirmation". ( the company name was on the title but I have witheld it at this stage) The confirmation listed everything that I had ordered, shipping costs with DHL and then the total cost oweing, it included info as stated: Thank you for your order. Your order number is 29809, placed 2/17/05 at 2:51AM. Bill to: Patrick XXXXXXXXXXX Ship to: Patrick XXXXXXXXXXXX Payment Info: Credit card, MasterCard Patrick XXXXXX Shipping Method: DHL - 10 Business Days This was fine. (note the agreed shipping method was listed, the total cost including shipping was also listed but is not shown) On the same day I received an email titled Credit Card Form for order 29809, this requested a scanned copy of my credit card and drivers license be sent to Amanda at XXXXXX. I sent these details via email the same day, no problem. Then 5 days later, I received another email from Amanda stating: Unfortunately the size and weight of this order is too large for DHL to handle, therefore to ship this AIR freight we must have a additional $240.00. As u can imagine I was shocked and rang my credit card company straight away, to find that the original cost of the order ($1680aus) had already been withdrawn. At this stage the order had been approved a week, I had an order confirmation stating the total cost and DHL 10 day door to door shipping guarantee, and they after 7days were suddenly asking for $240 american more. I emailed asking an explanation and received an email from the manager, Kris, stating: Unfortunately the size and weight of this order is too large for DHL to handle, therefore we would gladly ship this Ocean freight as the invoice stands, but to ship this order AIR freight we must have a additional 240.00. Overseas orders are estimated on our web site and I apologize for this added freight, but we cannot ship this AIR for the freight already paid. Our AUS customers are very important to us and I hope you understand my position.. I then replied with this: Kris, As the transaction has already been approved, legally you are obliged to honour the transaction as agreed upon. I have been in contact with previous users of XXXXX in Australia and have been assured that orders of similar size and larger have been completed by DHL. This is however beside the point, the transaction was approved and I would expect XXXXXXX to honour the agreement. The vw community is a large but tight one in Australia, the only reason I am actually using XXXXXXX is because of a positive referral, which I received from a user of the vw website and forum that I am a member. If DHL has problems with an order of that size, then they should not have been listed as a shipping option during the transaction, however they were and the transaction is complete it is now your legal responsibility to honour that transaction. The fact that this transaction was approved almost a week ago and I am still speaking to XXXXXXX is of a great concern to me. As I said previously the Australian vw community is tight, I would feel it my duty to inform fellow veedubbers of XXXXXX handling of this matter if it is not resolved very promptly. There are other online vw part distributors who I am sure would not be as presumptuous as to ask for additional money after the completion of a transaction. I hope you understand my position. He then wrote back this: Sorry Patrick, I cannot ship your order DHL, Ocean freight only. please let me know if you would like me to ship this Ocean freight or if you would like me to cancel the order. Again I am sorry for the inconvenience. Please remember that we are one of the only companies that will actually ship to AUS, and we definitely try to provide the best service and the best prices and freight rates. Thank you After this I wrote this on the 25/02/05: Kris, Ok, what if the set of empi 5 wheels are removed from the order? would that be a small enough order to access DHL? Obviously the cost of shipping quoted by DHL would be less and the cost of the wheels would not be charged or reimbursed, as with the saving on the shipping. Could you please let me know ASAP as to whether this option is possible and whether the order can be adjusted or whether the original order needs to be cancelled and a new order produced. even though this was thier stuff up I received no response, this is with them already having taken close to $1700 off my credit card well over a week ago. So I sent this on the 2/03/05: Now I am writing again, I am very annoyed that after XXXXXX has made an error with an order, they have not made every effort to resolve the problem. I note that you have charged my…

frenzix Son of Jim - Creator of Good

2,742 posts · joined Dec 2003 · 13 Mar 2005, 1:39 pm

#317076

roy is one sexy bastard. im not sure about that dodgy love child of his , dave

www.nkcrew.com.au

byronbus dsk

4,204 posts · joined Jul 2003 · 13 Mar 2005, 1:40 pm

#317077

Frenzix thats what i was saying, on Frenzix reccomendation and experience...although he's deleted his post saying he had a good experience

www.dsk.com.au

byronbus dsk

4,204 posts · joined Jul 2003 · 13 Mar 2005, 1:41 pm

#317079

They're pommies after all, all profits go back to prince charles and chamelia

www.dsk.com.au

Paddo Officially Full-On Dubber

268 posts · joined Aug 2004 · 13 Mar 2005, 1:42 pm

#317080

Fenzix u seem intent on posting crap on this link. Is it that u are trying to divert the attention away from the fact that dodgy dealings are going on?

[Edited on 13-3-2005 by Paddo]

57kombi Hannover Elder

2,544 posts · joined Aug 2002 · 13 Mar 2005, 1:43 pm

#317084

Roy could have had my children after all the money he saved me???????

Cheers
Dave

frenzix Son of Jim - Creator of Good

2,742 posts · joined Dec 2003 · 13 Mar 2005, 1:45 pm

#317087

paddo.. your getting weird on me dude. Don't look to far into what i type.... i'm a crapper onerer

www.nkcrew.com.au

ClassicVW(pacific) Custom Title Time!

1,627 posts · joined Jul 2004 · 13 Mar 2005, 1:46 pm

#317088

frenzix wrote:yeah it gets sickening after a while

Well hasn't this post opened a can of worms. I think there is need for a group hug:thumb

frenzix Son of Jim - Creator of Good

2,742 posts · joined Dec 2003 · 13 Mar 2005, 1:47 pm

#317089

roy my parts dude!!! u2u me please ... talk about customer service 😉

www.nkcrew.com.au

byronbus dsk

4,204 posts · joined Jul 2003 · 13 Mar 2005, 1:47 pm

#317090

Come on guys, this is serious...

[Edited on 13/3/2005 by byronbus]

www.dsk.com.au

Paddo Officially Full-On Dubber

268 posts · joined Aug 2004 · 13 Mar 2005, 1:48 pm

#317091

To Fenzix:

now u r deleting posts u made and editing silly comments? Go somewhere else man this is a little more serious than that so stop hijacking it to divert attention on the issue. Go chat somewhere else, u should know better.

frenzix Son of Jim - Creator of Good

2,742 posts · joined Dec 2003 · 13 Mar 2005, 1:49 pm

#317093

i'm seriously not... back to the issue...

www.nkcrew.com.au

Mr Bubble Head Insano Dub Head

829 posts · joined Aug 2002 · 13 Mar 2005, 1:56 pm

#317101

I too would love to be able to access a website for an aussie seller. The great part about ordering parts from off a web page is that you can pick and choose parts at your own leasure put them in the shopping basket then look at the total cost with shipping and adjust your order at any time. you will know striaght away if the item is in stock which normally is always the case. So long as you can keep your order under $300.00 AUD then you won't get slogged with tax charges into the country.

Now I also buy parts over here but I dont know anywhere where I can go and get 100% of the parts on my list with out having to wait for parts to be ordered. usally from the states anyway. In my mind I can go home and know that I can place my order, and the items will be in the post on the way to me within a day or two at the most, with minimal delay.

Sure I am very aware of the aussie companys that in the last two years really have started to sort out the supply and demand of after market parts for your volkwagens, which is a step in the right direction, and prices are starting to come down. Hence I'm sure that the parts are starting to move of the shelves faster which is a good sign. But when building a full on restoration saving money can add up to more than a couple hundred bucks over the time of a resto. Also knowing that an order has been placed and shipped out makes for a lot less headaches than finding out that the local parts supplier hasn't even placed your order a week after you placed it with them. Thats so frustrating and can make you lose faith in that supplier fast.

I supose it all comes down to knowing what kind of service you want and knowing that you will be able to the parts in you hands in a time line that suits yourself.

Nick

recycle, restore, enjoy

frenzix Son of Jim - Creator of Good

2,742 posts · joined Dec 2003 · 13 Mar 2005, 2:01 pm

#317103

it will only get better

www.nkcrew.com.au

byronbus dsk