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barls Administrator Causer of Chaos and Mayhem

9,473 posts · joined Jun 2004 ·

#771627
does anyone one here have a subscription and recently receive their magazine with an address sticker on the front and no envelope or plastic on it.
ive recently had a similar thing with another us magazine. we emailed the company and they have since chastised the distributer here in australia and made sure it wont happen again.
“We all pay for life with death, so everything in between should be free.” Bill Hicks
the chaos project - click me

Scarab Wolfsburg Wizard

646 posts · joined Jul 2009 ·

#771646
wow thats pretty poor! Stickers on stuff like that are my pet hate! I would be spewing to get it like that, not cool!!

Scarab (aka: Paul)

matberry Moderator Go hard or go home

8,114 posts · joined Mar 2006 ·

#771661
Yep, mine too, who did you email? Good plan.

Lucky to arrive I reckon.
Matt Berry Motorsports...air cooled advice, repairs and mods Ph 0408 704 662
OFF-ROAD,CIRCUIT,DRAG,STREET,ENDURANCE

barls Administrator Causer of Chaos and Mayhem

9,473 posts · joined Jun 2004 ·

#771667
im planning on using this one
nsfscustomerservice@earthlink.net
ie the head company contact email address. if enough of us complain they will fix it.
“We all pay for life with death, so everything in between should be free.” Bill Hicks
the chaos project - click me

Uber Kafer Wolfsburg Wizard

414 posts · joined Nov 2009 ·

#771841
thanks.
Mine turned up ripped. Not impressed. I will definitely be sending a snarl-o-gram to the culprits.

Special Air Service Chief "Gunna"

1,769 posts · joined Oct 2004 ·

#771852
Same here, I'm not far off in ending my subscription. Hopefully they will correct this if enough complain. Not real keen on getting a wet, ripped magazine. Thye seem to be getting a whole lot thinner as well.

Cheers
Brendan
Calling all NSW Mid North Coast Veedubbers

Click Below
Mid North Coast VW

Dak-A-Tak Volksie Pete

1,381 posts · joined Jan 2004 ·

#771855
Not just a Australian thing , it happen in states too .

vw54 Administrator Always Waiting 4 Friday

16,723 posts · joined Aug 2002 ·

#771895
I hope NOT if so i will be ringing the magazine n giving them a blast thats crap
I read it on FACEBOOK so it must be true


http://forums.aussieveedubbers.com/viewtopic.php?tid=91278&page=1#pid848630


http://forums.aussieveedubbers.com/viewtopic.php?tid=63561&page=1#pid624099


http://forums.aussieveedubbers.com/viewtopic.php?tid=4832&page=1#pid452603


http://forums.aussieveedubbers.com/viewtopic.php?tid=60650&page=1#pid574409

grumble Son of Jim - Creator of Good

2,672 posts · joined Jun 2008 ·

#771988
At least this way the postie keeps up with the latest.

vw54 Administrator Always Waiting 4 Friday

16,723 posts · joined Aug 2002 ·

#773614
yep mine came with no wrapping n a sticker time to get on the phone
I read it on FACEBOOK so it must be true


http://forums.aussieveedubbers.com/viewtopic.php?tid=91278&page=1#pid848630


http://forums.aussieveedubbers.com/viewtopic.php?tid=63561&page=1#pid624099


http://forums.aussieveedubbers.com/viewtopic.php?tid=4832&page=1#pid452603


http://forums.aussieveedubbers.com/viewtopic.php?tid=60650&page=1#pid574409

ratty 63 Custom Title Time!

1,083 posts · joined Oct 2003 ·

#773757
yep - mine too.

I have had a few arrive in the past with the plastic bag opened, but never with the bag completely missing like the last one....


R 🙂
40hp, 6V and ...er... slowly making improvements 😂

It's nice to be important, but it's more important to be nice!

Founding member of the Gold Coast Dub Club Inc. 🙂

vw54 Administrator Always Waiting 4 Friday

16,723 posts · joined Aug 2002 ·

#774470
I have just sent this to Hot VWs Dean Kirsten

will advise on there responce





Dean

Sorry to send you this message, but would appreciate it if you could pass along to the Michael Sommer and Judy Wright, as i dont have there Email address

I rang the office the other day but got the run around on the automated system, even that didn't work when i pressed the extension numbers.

Anyway i expressing Australian's disgust in the distribution and mailing out of our Hot VWs magazine subscriptions

I have just received the latest issue in the mail and was most up set to find it not in an envelope, but with a giant address label plastered to the front cover,

all of the other subscribers here in Aussie have also discussed there dissatisfaction with this method of mail.

http://forums.aussieveedubbers.com/viewtopic.php?tid=82938&page=1#pid771895

My copy was received damage and i am not very happy.

I understand in these economic times, with cost cutting and trying to save money , but to post our magazine half way around the world unprotected is not on

This method may work well in the USA but our subscriptions fees include $18.00 extra for international postage , surely this would include and envelope or even a plastic cover like it used to

David Birchall
Sydney Australia
I read it on FACEBOOK so it must be true


http://forums.aussieveedubbers.com/viewtopic.php?tid=91278&page=1#pid848630


http://forums.aussieveedubbers.com/viewtopic.php?tid=63561&page=1#pid624099


http://forums.aussieveedubbers.com/viewtopic.php?tid=4832&page=1#pid452603


http://forums.aussieveedubbers.com/viewtopic.php?tid=60650&page=1#pid574409

vw54 Administrator Always Waiting 4 Friday

16,723 posts · joined Aug 2002 ·

#774478
Positive action


David, you are not the only one that has been unhappy about the lack of a polybag.

What you should know, and others who subscribe to Hot VWs, is that starting back again with the July 2010 issue, all subscriptions will once again be polybaged.

The condition of the magazine is utmost in all of our minds and having it come ripped and torn was just not an option. We tired to cut costs, like all publications, but it was not worth the problems that have come up.

Please let others know that we heard their complaints and we are doing something about it.

Dean Kirsten
I read it on FACEBOOK so it must be true


http://forums.aussieveedubbers.com/viewtopic.php?tid=91278&page=1#pid848630


http://forums.aussieveedubbers.com/viewtopic.php?tid=63561&page=1#pid624099


http://forums.aussieveedubbers.com/viewtopic.php?tid=4832&page=1#pid452603


http://forums.aussieveedubbers.com/viewtopic.php?tid=60650&page=1#pid574409

barls Administrator Causer of Chaos and Mayhem

9,473 posts · joined Jun 2004 ·

#774489
good to hear dave.
“We all pay for life with death, so everything in between should be free.” Bill Hicks
the chaos project - click me

vw54 Administrator Always Waiting 4 Friday

16,723 posts · joined Aug 2002 ·

#774638
Looks like they have done it earlier as i just received the June edition and it was wrapped in plastic

A good win hey
I read it on FACEBOOK so it must be true


http://forums.aussieveedubbers.com/viewtopic.php?tid=91278&page=1#pid848630


http://forums.aussieveedubbers.com/viewtopic.php?tid=63561&page=1#pid624099


http://forums.aussieveedubbers.com/viewtopic.php?tid=4832&page=1#pid452603


http://forums.aussieveedubbers.com/viewtopic.php?tid=60650&page=1#pid574409

ratty 63 Custom Title Time!

1,083 posts · joined Oct 2003 ·

#774677
Awesome to see a result - I just received my June edition and it was plastic wrapped once again (and in better condition than the un-wrapped editions.)

Great to see.

R 🙂
40hp, 6V and ...er... slowly making improvements 😂

It's nice to be important, but it's more important to be nice!

Founding member of the Gold Coast Dub Club Inc. 🙂

penguin ackkkkkk thhhhhpt!

3,383 posts · joined Aug 2002 ·

#774678
Dave

haven't been able to read mine yet, will get to it in August, but hope that it wasn't too ripped. If you e-mail back, thank them for listening to their readers - I know th subscriptions are what helps to pay the bills (and advertising) but a few magazines still push ahead regardless of what their readers say/do - and eventually suffer.
Good to see that Hot VWs listen and are willing to admit they went too far.
Cheers
'Ah, whatever................'

grumble Son of Jim - Creator of Good

2,672 posts · joined Jun 2008 ·

#775579
Thanks barls the new mag has turned up in the bag again,bag was a little damaged but better that than the mag.

Uber Kafer Wolfsburg Wizard

414 posts · joined Nov 2009 ·

#775684
Maximum good-karma points for customer service for HotVWs magazine. I lodged a formal complaint with the magazine distributor, and cc'ed Hot VWs.
I got a response from HotVW's, as well as a replacement magazine for the one that arrived ripped.

I'm impressed!!

barls Administrator Causer of Chaos and Mayhem

9,473 posts · joined Jun 2004 ·

#784326
grumble had the same thing keep at them
“We all pay for life with death, so everything in between should be free.” Bill Hicks
the chaos project - click me